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Harry Robinson Buick GMC

Fort Smith, AR

4.9
2,728 Reviews
We are a New Buick & GMC dealer selling all makes and models of preowned vehicles. We also provide GM Certified Service, Parts & Accessories. We also have a full-service Body Shop working on all makes and models and accepts all insurance. •Harry Robinson has the largest inventory of the premium brands Buick and GMC. •We also have the largest Pre-Owned selection in the River Valley. •We give you more in trade. •All of the knowledgeable sales professionals have been thoroughly trained by GM on the products we offer. •We score top in customer service both in sales & service. Remember service is a major part of the sale and for Harry Robinson it’s not just service, it’s certified service. Call, E-mail or come by and see for yourself!
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6000 South 36th Street

Fort Smith, AR

72908

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March 31, 2024

My truck was in getting worked on and they called me and asked if I wanted to get the same payment on a new one. Very easy process. Got a 2 year newer truck for the same payment I already have and didn’t ha More

by bobcrump6767
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aileen Rushton
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2024

Bought a new Yukon. Everyone was very friendly. And they were very good about working with us on arrangements to get the vehicle to us since we live in Louisiana. More

by bobcrump6767
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2024

I have had a long history of continued satisfaction with Harry Robinson from sales to maintenance and finance. It’s a great feeling to go to a dealership and feel welcome and important to them. More

by ggrimes48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2024

Thank you so much for Saralinna Wilson and Tamara Hurtado for helping me search the perfect vehicle for us. Harrison Hunter pulled it up and let us take it for a ride. After all the paperwork got done Adrian More

by shellpace74
Recommend Dealer
Yes
Employees Worked With
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saralinna Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Hurtado
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2024

Great place to buy your dream car! Johnny Durham helped me immediately, and he was awesome to work with. My family and I enjoyed riding around with him, having conversations, and findi More

by gravesjanson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2024

Worst service ever had with a Service department. Terrible communication, They Seemed completely unorganized. Will take my business elsewhere from now on More

by Nickyrakins
Recommend Dealer
No
Employees Worked With
Micah Nesbit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Holman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Dunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan White
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2024

Service depth very unorganized, poor service. Will no longer use Harry Robinson GMC Fort Smith Arkansas. More

by Nickyrakins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Nesbit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Holman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Dunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Harry Robinson Buick GMC responded

As our service manager, Samantha, tried to explain, we apologize for the communication mix-up. We had 2 customers with similar names, and our new service advisor updated the incorrect customer. We are actively working on training our new advisors, including communication, which is critical to solidifying trust. I apologize for our mistake. We strive to cultivate lifelong relationships with our customers, so I apologize for failing to achieve our goal in your case. 

March 08, 2024

Jimmy Ramsey was our salesman and he was very upbeat, easy to talk to and extremely helpful. Definitely will recommend family and friends to do business there! More

by sonyaray471
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

Johnny Durham at Harry Robinson will treat you right. They have a great selection of vehicles and will find something to fit your budget. I’ll be back for sure. More

by Tnobel00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

I just purchased my 15th vehicle from this dealership. Johnny Durham made the process just as easy as the previous 14!! More

by Ron Burgundy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.