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Germain Kia of Columbus

Columbus, OH

Overview
Reviews
Vehicles
4.7
293 Reviews
Call Dealership (855) 627-6051

1455 Auto Mall Dr

Columbus, OH

43228

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Showing 293 reviews

April 18, 2024

Everyone was so friendly and were able to communicate effectively of what would be done. There are nice amenities like a kids room and coffee while you wait for the service. I like having a car wash done More

by yyuliyam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Burnside
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Helpful
April 17, 2024

I wouldn't recommend. Not only did my used vehicle not get serviced before I bought it, my 30 day tags expired and I still don't have paperwork for the BMV. They will not More

by dillontomlinson20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown
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Apr 18, 2024 -

Germain Kia of Columbus responded

Dillon, I'm really sorry to see this. It's important that our customers feel heard and taken care of, so it's concerning to read about your experience with the paperwork delay and lack of communication. We'd like a chance to make things right - please reach out directly when you can. Thank you, Brian Frye - General Manager - 614-465-4562

Helpful
April 09, 2024

Luis was excellent to work with on my new car purchase. I would definitely recommend him . More

by talismark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez
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Apr 10, 2024 -

Germain Kia of Columbus responded

Congrats on your new car and thank you for choosing Germain Kia of Columbus! We are so glad that Luis was a pleasure to work with and helped us earn your five stars!

Helpful
March 28, 2024

As usual, Eric and the service staff were very professional and on point! They always take very good care of my car and me! Eric is the best! More

by paulkofc1610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric,
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Mar 29, 2024 -

Germain Kia of Columbus responded

We're glad to know that Eric and our service team at Germain Kia of Columbus consistently provide you with top-notch care. Thanks for the review. We appreciate your support!

Helpful
March 26, 2024

It was clean, friendly, and my service person was knowledgeable. They also kept me updated. More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
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Mar 27, 2024 -

Germain Kia of Columbus responded

There is nothing better than a great review. Thanks for giving Germain Kia of Columbus your business, Elaine!

Helpful
March 08, 2024

Great service good prices friendly workers . Customer service is very good.Honest people easy to deal with More

by cinbad1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden
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Mar 11, 2024 -

Germain Kia of Columbus responded

We're glad to know you had a great experience with our team at Germain Kia of Columbus. Thanks for highlighting our service and pricing!

Helpful
March 01, 2024

Professional and courtesy clean and organized very thorough with explanation of services car was washed after service More

by Stayrookm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Mar 01, 2024 -

Germain Kia of Columbus responded

We appreciate your positive feedback! It's great to know that our team at Germain Kia of Columbus was able to provide you with the thorough and professional service we strive for. We're looking forward to seeing you again next time!

Helpful
February 19, 2024

The service department is always very courteous and prompt. I appreciate the great work that is done by the service technicians. More

by leslihoerle54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Today it was Eric
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Feb 19, 2024 -

Germain Kia of Columbus responded

We're glad to know our service department at Germain Kia of Columbus has been able to impress you with their prompt and courteous work. Thank you for your kind words—we appreciate it!

Helpful
February 16, 2024

Great customer service. Went above and beyond to help out and make sure I was satisfied. More

by dhysell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Swier
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Feb 16, 2024 -

Germain Kia of Columbus responded

It was our pleasure to assist you. Thank you from all of us here at Germain Kia of Columbus!

Helpful
February 15, 2024

Great service Very friendly and happy staff Did not feel pushed into purchasing a new car More

by Chapmat2
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 15, 2024 -

Germain Kia of Columbus responded

Thank you for the review! We appreciate your business and hope to see you again at Germain Kia of Columbus!

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