My Review Of Hawkes Motors:
First off I want to say that Jeremy our salesman was fantastic. The owner on the othjer hand is horrible.I will never buy another car from Hawkes Motors again. The salesman Jeremy is great, but the company as a whole truly is horrible. We purchased a 2008 GMC Acadia from them and we were told that the vehicle had a 220 point inspection done on it, any thing that need to be replaced was. This was not the case. We had the vehicle a week and the Air Conditioner went out. The took care of this, but while it was in the shop they told me that they did not replace the front brake, they were below 30%. My wife and kids are in this. No very safe. Then we get it back and find out that there is an oil leak. They didn't tell us about it. It was under warranty, so the Chevy dealership next door fixed it. They also changed out the water pump because it was leaking. I picked up the vehicle and drove 5 blocked away and the hose on the water pump came off. I had to have it towed back to the dealership. In a 2-1/2 week span of time, we had the vehicle in our possession for 4 days. While it was in the shop they gave us loaner cars that were not up to par. I just spent $25,000 with them and they give me vehicles that are on the lot for $ 10,000 or less. A ton of miles on them. Cloth interior. Not a good experience.
After the last problem that the vehicle was towed back to the dealership, I did not feel safe putting my family in the vehicle. I did not want it anymore. They made it right by backing out the loan with the bank, we had to pay a $200 fee to do so. They originally wanted me to trade the other Acadia in and loss $2500.00 on it, I was not having it. We purchased another 2008 Acadia that they had on the lot. I had it checked out on my own. The steering was making a funny sound, something that I will have to have fixed. It has been great since.
The current issue that I am having now is that they have not paid off my trade in yet. I traded in my 2007 Audi A6. They have already sold the other GMC Acadia and my Audi and have not paid off the loan with my Credit Union. They keep telling me that it will be paid off every week. My loan payment is due in a couple of days on the Audi and then the loan payment on the new Acadia is due in another week and a half.
I finally went into the dealership today and the owner treated me like I was some idiot. The contract stated that they would pay my loan off in 10 days. It has been 30 days since the new Acadia loan and 45 days since the first Acadia. They have had the Audi in their possession for 45 days. They are just floating the money.
The dealership is telling me that they are sending the check to my credit union today. I will believe it when I see it. I am having to pay the extra interest on the loan while they hold the money. They are suppose to send a payoff of $18500 to my credit union, they actually are only sending the actual payoff amount of $18,060.00. The contract states that they will send $ 18,500 to my bank. Things are really fishy hear. The owner wrote me a check for the difference today. He still needs to write me a check for the extra interest, since he did not pay the loan off when he was suppose to.
Overall, the ownership at Hawkes Motors is a joke. Do not ever by a car from here. If Jeremy goes to work for another dealership, then I would by a car from him.
I am going to contact my attorney in regards to this so that no one else goes through this like I had to. I am also going to the DMV to open an investigation against their Dealer Bond.
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