Hays Nissan

Reason for Visit: Sales

I recommend this dealer: No

My Review of Hays Nissan:
I emailed this dealer on a new Armada they had advertised on line- things were going well until I asked him what the bottom line price would be with friends and family discount- never heard back from him. Looking else where to find what I want. They lost a sale as I am ready to buy and know that this is the vehicle I want.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hays Nissan:
Avoid this dealer!!! We spent 4 hours at this lot over the course of 2 days, and never really got a direct answer from the salesman regarding a car price. We were looking at a 2007 Altima, and we had access to the Friends and Family plan through Nissan. We finally got the salesman to give us the F&F price on the car, which he or his sales manager just hand-wrote on a piece of paper. They would not tell us what interest rate we qualified for, even with our outstanding credit. They kept asking "what kind of rate do you want?" They try to get you to give them a monthly payment you're "willing" to do. Then they tell you "yes" or "no", without even showing you the numbers of how they got there. The Middle Tennessee BBB has 8 complaints on this dealer over the last 3 years. By comparison, the other 2 Nissan dealers in the area only have 3 BBB complaints combined over the same period. We ended uo going to another dealer. When they gave us the "Friends" price on the exact same car (not identical) it was $400 lower than what was quoted by Hays/Nissan of Rivergate. Beware of this dealer, they don't willingly share information. You should know something is wrong when a dealership changes names, but not ownership... an apparent attempt to change perception/image.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hays Nissan:
I went and purchased for an affordable amount of per month on their special financing. When I returned on Monday with some papers they had required I was informed that the bank said no to the original amount and said they would finance it for a higher amount per month with a higher amount of interest. This raised my monthly payment by $65.00. There was nothing said anywhere at any time about the fact that this could happen. For this reason alone I would not reccommend this dealership to anyone.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Hays Nissan:
Beware, this service manager tried to pull a fast one on me. I asked when I called about my problem if this would be covered under the extended warranty and he said he would check. I get there and he says it wasn't covered, but after some research on my part I find out it is covered. He also offered me a courtesy service over the phone for my trouble, but surprise I did not receive this either. This is Rivergate Nissan now and they will no longer get my business.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hays Nissan:
I purchased my Altima in April, paid cash, and was still forced to fill out a Credit Report. During them detailing my car, a front floormat disappeared. I ordered a 2nd key for the car at time of purchase. Between April and September when I was told they STILL didn't have a key that coujld be made to fit my new Altima, I canceled the order. Now my Rear Passenger Power Window has gone out, I was told it would take 2 or 3 days to order the part. 2 weeks later, they claim they still don't have it. When I called back and raised heck, I wss told the part was there on the shelf. These people llie, cheat and steal. When You complain, you are told that the ones that screwed you over don't work there anymore, and there is nothing they can do about all the lies you were told when you bought your car. Treat these people like the plague and stay away.

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