Walk in on a Saturday to find a very nicely underpriced Rubicon 4 door that has yet to be cleaned up. Test drive goes fine, I continually over look the obviously sick salesman who keeps coughing and sniffling into his hand that he then repeatedly shakes with because the deal is that good. Sign paper work, hand shake, congratulations, takes my cash deposit, we'll call you Monday.
Monday comes, they've decided the car isn't fit to sell, but they'd be happy to let me check out another wrangler with less features and more miles for the same price! Which also hasn't been through the shop. So I say if it can go through the shop today and I can see it tonight, I'll check it out, otherwise I want my money back. Kenny says he'll see what he can do, and he'll give me a call. 5 hours later I call back, only to leave another message, and wait another hour for a call back, to be told my refund wouldn't be ready for 24-48 hours, says nothing of the other jeep, and immediately offers to put me on with a manager if I want to complain. And I do.
15 minutes of being talked to like a child, and being told I should appreciate that they didn't just "patch up the issues and pass inspection since that's all I legally have to do" and being totally ignored when I mention that they could have fixed the car to their standards and sold it, they just wouldn't have made money and that was more important than honoring the deal that's been struck. And then again being treated like an idiot when I called it ridiculous that they could not give me a refund the same day because "this isn't returning food and shop and stop" and there is a process, regardless of the fact that nothing was mentioned of a waiting period to get a refund. It's apparently impossible for their accounting department to write off cash from the drawer as a refund, and I'm crazy to think it's an option.
I will say that the best part of the experience came after everything was done, George the general manager called because he had missed me in person when I went in for my deposit. He was respectful, bright, and calm, and had seen what I had posted about my experience and while disappointed did respect it. He did not ask me to alter or remove my poor review, but did want to smooth things over and did a good job of it. I still don't know that I'd go back there to purchase a vehicle, but the conversation may have opened a crack in the door that was previously slammed shut. If you do decide to shop at this dealership, I would just suggest seeking out someone who has been working there for some time as the reviews of buyers who dealt with their senior staff are significantly better than those who worked with newer employees.
I Recommend This Dealer:
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