Reason for Visit: Service
I recommend this dealer: No
My Review of Healey Chevrolet Oldsmobile:
I tell everyone that will listen to me that if they purchase a vehicle from Healey it will be the BIGGEST mistake of their lives. The 2000 Chevy Astro van my family purchased has gone back to their service department (who called my mother a liar) for the same problem four times, under warranty. Every time, the service department look at the problem, order parts, and tell us that they fixed the problem. But as soon as we are driving from the dealership, we know that the problem hasn't been fixed. Upon the fourth time, they looked at the vehicle and then proceeded to tell us, "That's the way Chevy designed the vehicle, and they are aware of it." If that's the way Chevy designed the vehicle, what did they do the first three times the problem was supposedly fixed? On top of it, why weren't we told this the first time the vehicle went in for service? I spoke with a former client of mine who purchased a Chevy Trailblazer from Healey. He personally knows the two owners. The Healey service department did the same thing to him. The Trailblazer went in for a certain problem three times and on the fourth, was told that it's a Chevy design flaw and that Chevy is aware of it. <br>Also, when the Chevy Astro Van had less than 15,000 miles on it, we were noticing that the brakes were making a lot of noise, like grinding metal. We took the vehicle to a family trusted service station and was told that there were NO BRAKE PADS anymore. We had been GRINDING METAL APON METAL. This problem started right after the van went into the service department for a routine oil change and tire rotation. <br>The Astro Van just went back to Healey's service department on January 24, 2005 for a problem with the door locks. How does a door lock get damaged? I've owned my vehicle (which wasn't purchased at Healey) for 12 YEARS and I've NEVER had any of these problems. To top off all these problems, the service department put 11 miles on the vehicle during this last service. I would really like someone to tell me why anyone from Healey Brothers would be driving around in the vehicle for a door lock repair? <br><br>So, in summation, if you are looking for the crappiest service after the sale, buy at Healey Brothers. But if you actually want to be treated with some respect and courtesy, buy somewhere else. Thank you.
Was this review helpful to you? Yes | No