Heart City Toyota Chrysler

Reason for Visit: Sales

I recommend this dealer: No

My Review of Heart City Toyota Chrysler:
If you are a younger person, even with an excellent credit rating (Tier 1)do not expect them to treat you with respect. This dealership caters to the older crowd. I guess they think they are the only ones who are financially able to purchase a new vehicle. That is why I will not purchase
a vehicle from anyone at this dealership. It is a waste of your time. They also will not give you what your trade is worth on either Blue or Black Books. There are far too many other Dealerships in Indiana to accept poor customer service from this one.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Heart City Toyota Chrysler:
Where do I begin.
From the top I guess. The service dept is worthless. I have a 2005 Chrysler Town/Country Touring Mini Van. I began having problems with the van shortly after I let the service dept work on it. I was having rear clunking problems took it to them on 4 different occasions
and each time they diagnosis it different problem. The last time they stated that my rear stablizing bar needed to be replaced. Of course not under warrenty and good $400.00 plus later, come to find out all the time I had a right rear shot broken. I will never take my vehicle back to them nor will I ever recommend anyone even my worse enemies. I have spent well over $1000.00 having my vehicle repaired and when I found out what was actually wrong with it, I took this matter to the dealership and not one cared. They do not want to deal with me know. I thought about legal recourse, but have decided to make sure that everyone else knows how they rip customers off and have no shame to there game or gain.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Heart City Toyota Chrysler:
While signing the paperwork for the used car I was buying, I know for a fact some of the final figures were covered up so that I couldn't see them, because Paul somehow snuck in an extra $200.00 on top of the sales price. When I confronted Paul, he claimed (of course) that I was fully aware of the extra charge when I signed the paper. I responded by telling him in no way was I aware of the extra charge because if I would have been, I never would have bought the car. I admit that I am an inexperienced buyer when it comes to the antics of salesman from major dealers, (I had up to this time only dealt with small local dealers), but I am much, much wiser now.
I know these guys think they are slick, but in reality, they lose sales for being dishonest, but I really don't think they care. I know I will never go back, nor would I ever recommend them to anyone.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Heart City Toyota Chrysler:
Incompetence comes to mind when I consider the quality of the mechanics at Heart City. The quality of workmanship is some of the poorest I have ever witnessed. Pathetic actually. My car is now out of warranty and I will NEVER return for ANYTHING. I certainly will never buy another car from them. I don't care about the "Heart City For Life" program. It isn't worth the aggravation of having to return over and over and over again to have the same problems fixed. From using the wrong oil to ordering incorrect parts to ruining other parts of the car to leaving the grease all over the steering wheel I have had the worst automotive experience possible. They shouldn’t be in business. If Chrysler or Toyota had any idea of how terribly incompetent Heart City is they would pull out of there in a Heart Beat.

“Heart City for Life” isn’t a feature… it’s a sentence…

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Heart City Toyota Chrysler:
We went to Heart City because of an ad about program vehicles. We had pre-approved financing and a trade-in. They were happy to show us vehicles, but continued to pressure us about letting them handle the financing, to get us a "better deal". They totally lowballed us on the trade-in value of our car, but insisted they were not trying to "steal our trade"( a retired car salesman had warned us to listen for that exact phrase!). They continued to say that they could work our deal if we just let them get the financing for us. AND, they kindly ran our car through their car wash and put a dent in it, but of course, THEY didn't do it, it was already there! We ended up going to another dealership farther away and getting the deal we wanted on vehicle with better options and a better warranty, and THEY thanked US for our business and for coming from so far out of town!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Heart City Toyota Chrysler:
The service department delivered MY NEW MATIX with dealer installed options like chromatic rear view mirror but left grease prints and scared up the map light console. Very sloppy work. Thats not how you deliver a new car. They called 2 days later and ask how the options were working. I ask if the wanted to clean the grease off of the celing and replace the scared map console and the dealership replied "thats as good as it is going to get." We just wanted to know is the mirror is working. And when taken in for warranty work on the camry not only did the problems not get fixed, they made things worse. I purchased a 2003 Camry and a 2004 Matrix. I got a good price and the sales manager (Gina) and the Business Manager along with my salesman were really great. But the service department at heart city does not care about the sales department or customer service at all. It's amazing how the departments at a dealership can be just the opposite of each other.

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