Heiser Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Heiser Toyota:
Heiser Toyota needs to improve on providing consisent customer service. The first time I visited Heiser everyone was very plesant, friendly, and willing to help. I got a quote and went home and thought about it/shopped around. I noticed that some of Heiser's competitors were providing me with lower quotes for the same car. I sent those quotes to Heiser, which they said they would match, but actually sent me e-mails back with quotes that were still a couple hundred dollars over the competitors price. I decided to tell them I needed time to think about it and I received a pushy e-mail back saying that the price they were offering was the best I was going to get and that I had to come in that day to get that price.
I felt that Heiser didn't really care about me, they were just trying anything they could to get a sale.
Customer service goes a long ways and I feel that they could use a refresh on that.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Heiser Toyota:
Dealt with a Pat there who was not very interested in following up on a vehicle delivery. He stated he didn't receive messages which were left for him to return calls (untrue and the phone records will verify our calls). When I stated I would then speak with the general manager his retort was a laugh and then this: "I really don't care." That was it, no follow up, no apology, no caring whatsoever. This is really unprofessional. I guess we will be buying a Honda and so will my friend. We will never do any personal business with this dealership. How he keeps his job is a mystery.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Heiser Toyota:
We bought our new Toyota Corolla from Heiser after shopping around at Andrew, Wilde and Don Jacobs. Heiser was a real pleasant shopping experience - no "games", no pressure to close the deal and excellent customer service. I would definitely go back to Heiser next time I am buying a Toyota

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Heiser Toyota:
IMHO since they located in not the most prestigious place in Milwaukee (as for example, Safro Toyota) they are ready to negotiate price on their cars. I negotiated everything through email and when I went to pick up my car and sign all papers there were some mistakes in the paperwork (“we thought… you said...” etc.) but eventually everything was solved just fine. Since to me the most important thing is price and they are pretty flexible with that – I would buy from them again.

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