We came in to check out an Internet special on a new toyota sienna and were so pleased with the whole experience. We didn't plan on purchasing a car that day but went in with the intent of checking the car out and then thinking it over as we tend to take weeks even months before we make a big purchase.However the price was so right and the entire staff made it such an easy process when we asked for their absolute lowest price out the door, they printed it right out and explained it, that we did end up buying that day. After we found out our trade in value we left to go home and think and they were still so nice when at other dealerships we have been treated downright rude when we leave to think. When we came back we negotiated a little on our trade in and it was all handled very professionally and politely. We left feeling like we got a fair trade in and an absolute steal on our new car. James was wonderful throughout the whole process and so friendly with our two kids who were beyond done car shopping! We both continued commenting throughout the week on what a great process it was and would wholeheartedely recommend this dealership and particularly James to anybody in the market for a new car!

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Very nice experience. Joe M and Pat were great to work with while buying my car. Joe V was great in fiance and got me a great deal. All 3 were top shelf and I would buy a car from them again.

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The back bumper of the car came with little tiny holes which was filled with another shade of color. I contacted the used car manager and he doesn't know how it got there. Stay clear from this dealer.

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My wife and I went to the Milwaukee Auto Show and decided that we wanted a hybrid, so we knew it was going to be a Toyota car. We were pretty sure that we would buy a Camry, until we went to Heiser and drove both a Camry and an Avalon. We had talked on the phone with a sales person, who turned out to be Joe Malinauskas. We can't say enough good things about Joe - he is personable, he was able to answer all of our questions, and he listens!! We had a wonderful experience taking test drives, and getting to know both the Camry and the Avalon. We liked both, but decided on the Avalon. We went home, did our homework, and called Joe back to offer a price that we felt was fair. Joe checked with his managers, and the deal was done!! It was a pretty simple process. Our car was not available locally, so it was ordered, which was just fine, and came in when expected. We picked it up just two days ago, and could not be happier with the car, the experience, and the interaction with Joe and the other staff at Heiser. Thank you Heiser!! We will definitely recommend you to others! Fred and Judi Stadler

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Joe Malinauskas got to know us and learn what we were looking for. Then he showed us what was possible within our interests. When it got to the price he listened to us and was very specific about what he could do with the price. After checking with a few other dealers we came back to work on the price because we were very impressed with Joe and Bill the sales manager and with the dealership as a whole. We came to an agreement on the price that we were satisfied with and had them find the car that we wanted. It only took a few days!

We had to wait for the film cover for the hood, fenders and rear bumper.

When the car was delivered we were served very well by Joe Vicari, Jr. and decided on the paint protection options since we have the habit of keeping cars for a long time. He also was very professional and easy to work with.

Joe Malinauskas then went through the operation of the entire car with us to the extent of making sure that my cell phone was paired correctly with the Entune system. This was very impressive since I had read a lot on-line about people having trouble with the pairing function which I believed to be due to inadequate setup. Joe brought in a service specialist to make sure that it worked with with my cell phone. Further, Joe went through many of the functions of eTune and how to get the mirror buttons to work with our garage door. This was all very helpful because after not having a new car for 17 years some of the setup tasks were rather daunting even for a computer professional.

Heiser is many mile further from our house than the Toyota dealer that we had previously worked with. The friendliness, accuracy of what we were told, price, and in general the professional manner in which we were treated was a huge factor in our deciding to work with Heiser and especially Joe Malinauskas who represents Heiser very well.

We would recommend Heiser Toyota to any of our friends who were looking for a car.

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Hi,
Friendly staff and nice environment but you need to decrease the waiting time for customers.
I bought the car and the mileage on my car paperwork had 13 miles - which is the mileage of when I left after putting a down payment on the car. Now I was told after my first visit that my car would be stored with a SOLD sign on it...However, when I went to drive off in my new car the next week..mileage was 20. This leads me to believe that my car was test drove after I paid the down payment. Disappointing...
For my first visit - I was at the dealership for over 2 hours to look at ONE car model and test drive TWO cars. That is way too long. I didn't have any trade-in and was not interested in any financing. The reason I was given on wait times..is it was due to the computers being slow.
Buying this new car was actually not a pleasant experience due to all the waiting time. Getting the car keys...getting some paperwork...more paperwork...more paperwork...
My second visit went much faster - thank you Katie!
Also - I suggest when someone asks a question please don't answer back ... I don't know...no one has ever asked that before. Instead please let them know you will get back to them...and then get back to them. We now feel that after the sale the business is not interested in helping with questions. This feedback is a suggestion for Joe.
I look forward to using Heiser for my Toyota Care maintenance!

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Joe Malinauskas was great to work with. I knew what kind of car I wanted, and when we found the color, doing the lease deal in a timely fashion was all I wanted. Joe understood immediately, avoided the details I wasn't interested in, and facilitated the completion of the transaction within a couple hours. It's the fastest I've ever done a deal. Nice job Joe! I look forward to working with Joe and Heiser over our 36 month lease of our Prius C.

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When I started looking at cars, I knew I wanted a Toyota and I wanted to go to a dealer close to home. I met Joe M. on a Saturday morning. He was very friendly and very professional. He was able to answer all of my questions and explain what Toyota was offering. He allowed me time to think about it, and was never the "pushy salesman" type and I appreciated that. When the deal was closed and I came to pick up my car, he again was very professional and explained everything I needed to know to drive home my new Corrola.
Peter Butler was also very helpful at the closing, going through the mounds of papework and explaining the details clearly.
The showroom is excellent, clean and comfortable.
I would recommend this dealership and Joe M to others.

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Brett was awesome! He was friendly, patient, and knowlegeable. He did an excellent job of explaining not only the vehicle features but also the services Toyota offers. On the day we picked up our Highlander he was very respectful of our time and very professional but still esay to relate to. We trust Brett that he gave us the best deal possible. I would, and will, highly recommend Brett to future Toyota owners! :)

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The dealership has always delivered friendly, prompt service. The pricing appears reasonable for a dealer. I have bought 2 sets of tires and they were able to get the tires I wanted at a reasonable price. The only minor problems I have had, which did not affect the review, is whether they wash the car before giving it to me after servicing or whether I have to drive it through their car wash. There was another instance when I had a water pump replaced but the new pump was leaking when I returned home. The service manger promptly took care of it by having the car towed back to Heiser and corrected the problem. I do not know if this was caused by a faulty part or by an installation error. I did appreciate the quick response and corrective action.

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