Hellas Auto Sales

Hellas Auto Sales
10101 Ridgeland Ave
Chicago Ridge, Illinois 60415
708-424-4888

Manufacturer: Used Car Dealer

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Twenty-Four Month Rating: 3.9/5

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mike101
10/2/2008 11:28:33 AM


Overall Rating: 5

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Hellas Auto Sales:
What a great place to buy a car, great price, great service. Airport pickup, carfax reports at no charge! The Lexus I purchased was a 2005 LS430 that was a great car at a steal of a price. try these guys out, don't think you will be disappointed, family store that is run right!

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jmchris01
10/2/2008 8:14:48 AM


Overall Rating: 1.6

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Hellas Auto Sales:
Nick claimed the used 2006 BMW 330i was in mint "showroom" condition, no dents, no scratches, no paint. Excited about the car, I bought a ticket and flew to Chicago from Detroit with the intention of driving it back home. When I arrived at the dealership, to my surprise, I discovered that the car had been painted, had a kink in the front quarter panel from a front end collision, had bondo on the front bumper and was severely scratched on the passenger side fascia. the scratches were 1/4" to 1/2" wide and as long as 10" in some cases. They had been repaired with what looked like a house paint brush, in an off shade that did not match the car. A real shoddy repair job.

Not exactly what I would classify as "a mint showroom condition vehicle". To which Nick replied "I didn't know it was painted" and "...you can see that kink in the front quarter panel?", and finally "...what did you expect from a used car?". What I expected was a "mint condition, showroom car". Be honest and don't make claims about a car that are untrue, especially if you know someone is traveling from out of state. It is bad business and I was very disappointed, not to mention that I was out $260 for the airfare.

And when I asked Nick for a ride back to the airport, he replied "take a cab". Very well. I see how you conduct business. Never Again!

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Response from: jmchris01
Added: 10/17/2008 8:33:24 PM
Wow, rare customer service that is unprecedented these days. Nick and the team at Hellas responded to my complaint with the utmost professionalism and sincerity. They were very understanding and went the distance to ensure that everything was resolved. They admitted to making an honest mistake and were forthright, apologetic and honest about explaining things from their perspective. In the end Nick handled the situation with integrity, and a sense of trustworthiness that is rare in the used car business. As a professional courtesy, he agreed to reimburse me for my travel expense. I would recommend Hellas auto to anyone including my family and closest friends and will turn to them to buy my next car. They can be completely trusted and it is worth the trip to Chicago to see what they have!

Thanks again Nick, you guys deserve the good Samaritan award!

pvhtc
2/4/2007 3:48:23 PM


Overall Rating: 5

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hellas Auto Sales:
i am really pleased with these guys. My BMW M roadster
was inspected at local BMW dealer and they repaired or replaced whatever BMW said it required. No agruments. We settled on a very good price.
I bought it site unseen and had it shipped via truck.

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