Read Reviews Helms Bros.

Helms Bros.

Helms Bros.

208-24 Northern Blvd
Bayside, New York 11361


Sales: (718) 631-8181
Service: (718) 631-8299

Helms Bros.
Manufacturer: Mercedes-Benz

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 131 reviews

4.9

4.9 out of 5

158 lifetime reviews

Helms Bros.

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Certified: Helms Bros.

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Helms Bros. has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Helms Bros.

Helms Bros., Inc. - Sales
208-24 Northern Blvd., Bayside, NY 11361

Helms Bros., Inc. - Service
171-10 Station Rd., Flushing, NY 11358

Helms Bros. was founded in 1934 with the idea that, no matter who you are, you deserve to be treated by a luxury car retailer with gratitude, not attitude. While many fads have come and gone, that unique dedication to client satisfaction has lived on at Helms for over six decades. The reason for our longevity? Simple, at Helms Bros. our people make the difference.

Our showroom is conveniently located one block east of the Clearview Expressway on Northern Blvd in Bayside, NY. Our service and parts department is located right off of Utopia Parkway in Flushing, just five minutes away from our Showroom.

We invite you to experience the friendly sales approach and unmatched service and amenities that has kept Helms' clients coming back generation after generation! We look forward to seeing you in our Dealership.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: Closed

Sunday: Closed


Our Amenities

Customer Lounge Area

edward62754
5/14/2013 10:33:00 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Walter BlumWalter Blum
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Helms Bros.:

Walter was honest,and put together my deal witin 3hrs.This included my trade in and new car with insurance and finance on a Saturday afternoon.

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Calest66
5/8/2013 8:11:35 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael AltamuraMichael Altamura
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Helms Bros.:

The salesman found me the car that I have always wanted for a great price. The whole experience at Helms Bros was excellent I will never go any where else

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PattyJHH
4/29/2013 8:40:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Frank MarinaroFrank Marinaro
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Helms Bros.:

Frank Marinaro at Helms Bros. was incredibly accommodating and willing to do whatever was necessary to make me happy and get me a great deal. I contacted several other dealerships as my old lease was coming due, and none of them were as friendly and obliging. It was a pleasure doing business with him and I will look for him again when this new lease is up.

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ggb3890
4/13/2013 8:07:53 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason ChenJason Chen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Helms Bros.:

The salesman, Jason Chen, who helped us with our purchase, was very professional. He made great suggestions and answered all of our questions knowledgeably to make sure we make the best decision for a great car.

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mb2624
4/6/2013 10:19:57 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason ChenJason Chen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Helms Bros.:

Jason Chen was our salesman and he was both friendly and knowledgeable. He walked us through the process and took care of issues as they came up. He was very responsive before, during and after the sale. There were a few things we wanted to be addressed, and Jason got on it promptly and in a professional manner. He made us comfortable with the transaction and I would recommend him highly to anyone. As for the purchase, I feel we got a great deal at a fair price. As noted, there were a few things we wanted addressed on the car, and Helms did so. We are very happy with the purchase and with the experience thus far.

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rmrr01
3/30/2013 6:57:08 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter FearonPeter Fearon
John KunzJohn Kunz
Frank MarinaroFrank Marinaro
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Helms Bros.:

just picked up my pre owned e350 from helm bros they have a very freindly staff from the recepionst {donna} to the sale staff the saleman frank maranio slaesman peter farnio and the sales manager john kunz made me feel comfortable with the whole deal from start to finnish i whould highly recomend that anyone looking for a new or pre owned mercedes go to helms bros.
thank you guys for makeing my purchess very painless.

rodney morris

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chiminglam1
3/29/2013 10:27:52 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason ChenJason Chen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Helms Bros.:

This is the second time I get the car from Jason, he is very professional and knowledgeable. Jason is honest and straight forward, no trick or pressure from him. I'll go back to him for my next car again.

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eblpartner
3/28/2013 11:01:29 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason ChenJason Chen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Helms Bros.:

This is my 2nd MB that I have leased through Jason. He is very professional and honest. I recommended him to my friends and family.

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Elastoy
3/24/2013 10:23:14 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John KunzJohn Kunz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Helms Bros.:

I came to the dealership interested in the GLK 2013 however after testing the car I was ambivalent. Larry helped me find a pre owned ML 350 that fit all of my needs. He also enlisted John in helping us reach an agreement on a price that was within my range. They really do care about customer service.

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tonytong1963
3/23/2013 12:34:10 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John KunzJohn Kunz
Maurice MartinMaurice Martin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Helms Bros.:

Maurice Martin is a pleasure to deal with. He is very knowledge and professional. I will recommended him to my family and friends. John Kunz was also great with price negotiation. This is my 3rd ML350. I will come back in the near future.

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