Brought my wife's 2009 CRV, purchased elsewhere, in for service, and were blown away by the friendliness and willingness to go above and beyond. My wife work the 7 PM to 7 AM shift, so usually takes car in after getting off work. They go out of their way to get it done quickly so she can get home to bed. When there has been any delay they have offered a loaner, or had the courtesy shuttle take her home, 40 miles. We also recently bought our daughter a 2003 Accord, and they have shown the same type of service.

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Jeremy Phillips and Mark Buchanan were wonderful. This is the second car i have bought from Hendrick Honda Hickory and i would recommend them to family and friends. It took me five days to decide which Honda i wanted and they were very patient with me. They answered my questions and walked me through the process one step at a time.

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We were in the market for a pre-owned vehicle that was in high demand. Finding the make and model we wanted was very difficult. What was even more difficult was when we finally found a couple, they were no where close to the dealership we were at. After driving 1.5 hours ourself having a car brought in from 2 hours away was not ideal just to test drive it. However, we had been shopping for quite a while so when we realized what we wanted was not in our price range we adjuste our price expectations and found a vehicle. This one was not at the lot either, but we had very specific ideas of what we wanted and assumed that a certified pre-owned vehicle was going to be satisfactory based on preowned certified standars. We purchased this vehicle based on photos we had seen online, which of course was not smart in retrospect. This was Saturday and it was delivered to our home on Monday evening. It was dark when it arrived so we didn't get a good look until the next day. You can imagine how dissapointed we were when we finally got to look. The carpet was stained horribly and the leather seats had been "dyed" some off color to cover up obvious wear and tear and blue stains. There was candly melted everwhere, in every nook and cranny. The seats looked like they had been sprayed in milk and soda. Crumbs where in every crevice. The smell was mild but awful, until you turned the heat on and then it made it hard to sit in. Further inspection revealed dead cockroaches under the floor mats. We called the dealership and voiced concerns. We were invited back and had the vehicle cleaned by the detail shop and after about 4 hours they were finally done, but they had yet again cut corners because the majority of the time was spent taking the dye off the seats. The only thing I can imagine is that they began steam cleaning the seats and the dye started coming off so they had no choice. We were told they did not dye at this dealership and it must have been done at the other. Again after four hours it smelled better and looked good enough to get out of there. Again we get the vehicle home and discover that quite a bit of the ground in mess and litter between the seats and crevices had been looked over. Sounds unbelievable right? We took pictures. We took a set when we first got the vehicle and again when it got back from being "detailed". Just to clarify the amount of filth that was presented in this vehicle was aged and obviously the previous owner. Looking at some of this your first thought would be, that didn't happen in a week or two. We won't be back, ever. We paid kbb value for a certified pre-owned vehicle and got a filthy poor interior condition vehicle. Not only did this dealership sell a vehicle they had never seen and fail to provide adequate assistance when it was substandard, they robbed us of the new car feel. One of the most enticing things about getting new car is the feel. For those of us who may never drive one off the lot brand new, we need better. But we signed papers and the money got to them. Now our monthly payment is a reminder of what we bought and what we actually recieved.

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This is the second car we have purchased from this dealership. I highly recommend them. Very helpful and friendly. I personally would not buy a car anywhere else.

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We needed to replace a car that was totaled in a wreck and after a phone call and speaking with Mel we went to Hendrick Honda to view the car that was for our daughter. We were so pleased with the proffessionalism and felt that Mel truely wanted us to be happy with our selection with no high pressure sales. Mel ensured all of our questions were answered and really went the extra mile in coordinating with our daughter's schedule due to her being active duty. We also interacted with Brad and felt very confident in our decision to purchase from Hendrick Honda. We will definately refer our friends and family to the Hendrick Honda in Hickory over the Charlotte dealerships we visited because the level of service and personnel far exceeded the major Charlotte area! Mel is first class!

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My name is Maggie James. I went to Hendrick Honda Hickory, on Monday- December 10, 2012, with regards to purchasing a new vehicle. Within 30 seconds of walking in the door, Mark Buchanan was there to take me to his office. We talked a little bit about why I was interested in purchasing a new vehicle. After a couple minutes of talking, he recommended the 2012 Civic. I testdrove it within 5 minutes, and it was perfect.

All of the other staff members at Hendrick Honda Hickory were great, as well. They were all very helpful, and made everything so easy.

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I highly recommend this dealership. My first purchase was in 2007 and this is my fourth vehicle financed through Honda. Eddie Westmoreland is an outstanding Sales Representative. He went above and beyond and back again in Customer Service. Jamie Wilson was a pleasure to work with completing the finance paperwork. He answered all my questions. Brian McDaniel took time out of his busy day to chat with me and answer my questions. Everyone I have dealt with has been conscientious, personable, knowledgeable, patient, and professional.
Thank you Eddie, Jamie, and Brian. Thank you Hendrick Honda Hickory!

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Hendrick Honda of Hickory was wonderful to work with. I shopped around within a 150 mile radius and they were the friendliest and most helpful. I recommend Mark Buchanan as your sales representative. He will work to get you in the vehicle you want, at the best price. He delivered my car too!! I couldn't be happier with the customer service Mark provided.

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I had visited several dealerships in a 1 hour radius of Hickory and each time the sales people tried to talk me into buying what they had on their lot instead of what I wanted. I contacted Mark at Honda of Hickory and within a short time, I had the color (exterior and interior), accessories, and the price we could both live with. The actual transaction was quick and no problems. Love my new Pilot.

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Mark was able to help us very quickly and efficiently. Just the day prior I called to ask about the trade in value of my vehicle and a couple of vehicles we were interested in. The next day he showed us a vehicle I hadn't even seen and found it to be perfect for our needs and we left with it the same day. Overall it was a great experience and I would recommend this dealership and Consultant to anyone.

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