I bought my car from Ronnie Russell a few months back and had great experience so I sent my son over to meet with Ronnie when he was ready to buy his first car. It was a very smooth transaction and my son and I both got the cars we were looking for a great deal.

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Just had a great experience with Hendrick Honda. We went in to have our van of 6 years serviced and ended up buying a brand new Honda Odyssey! What a great, no pressure experience with Richard Peacock. We highly recommend this car sales man to anyone looking for a new car!

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I had the misfortune of being in an accident a few months ago. Had it not been for Darron's kindness, knowledge and understanding I believe I would have been a true basket case during the entire repair process. Darron called me several days a week not only with updates on the repairs but to make sure I was hanging in there with as little stress and anxiety as possible.
I needed to go out of state and Darron arranged for a rental car for me at the airport when I returned because my car would not be ready. He also called the insurance company to confirm my car would not be ready and to make sure payment of the rental would be covered by my insurance.
Darron had the ability to make me relax and trust that the necessary repairs would be done to Honda's high standards.
I was not able to pick up my car when it was ready so Darron personally drove it to my home. I drove him back to Hendrix Honda of Charlotte which gave me an opportunity to express my gratitude for his kindness and ability to put me at ease since I had never been in an accident and didn't know what to expect during this process.
I would recommend Hendrix Honda Collision to anyone needing repair work done on their car but more because from the minute you walk into the facility you are greeted by the receptionists to persons maintaining the exterior and everyone in between with professionalism, politeness, friendliness and very outgoing personalities. I was treated with respect by everyone most specifically Darron who treated me like I was a member of his family not just another customer needing their car fixed.

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I did not get the service promied at all and very unhappy. My almost 5 hours at the dealership was not worth it. I was promised a full tank gas after
purchase of almost $21,000 dollars vehicle. I was delivered a vehicle with almost empty tank. No floor mats, though I was also promised to get them
later. It's been 6 days since I purchased the vehicle, no phone call or nothing from any one at the dealership.
This is a very bad delievery experience with Hendrick.
I have had a better service with Keffer Chrysler back in 2004 and I must say my business with them was appreciated, and was treated as a value
customer. Nothing compare to what I have experince with Hendrick honda, and I must say I am very dissapointed with the overall service received.

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I had No intentions on purchasing a car, I wanted to look around and get some ideas on what I may be spending on a used Honda. I hate being asked 50 questions when I'm car shopping and have no idea of what I want, but I didn't get that feeling here. I was walking out when Ronnie R. asked if I saw anything that I couldn't leave without. I politely said Yes, but I hate the time it takes to buy a car and I wasn't sure that I was ready. He said you never know until you try, we can get you an answer in 15 minutes... I told him he only had 10 minutes... We negotiated @ 13 minutes (LoL, I was Hungry and headed to dinner). I watched my phone and sure enough it was less than 15 mins & I walked away with my lovely ride. I would recommend Ronnie Russell to Anyone looking for an easy transaction. Now this experience was not ALL positive, the things he couldn't control made me want to Scream (i.e. the Long wait to sign the papers, taking the vehicle back for detailing, the windshield had a small crack that we Almost missed but they replaced it and a new sunroof ... so... 3 days of dropping off & picking up). I'm very happy with the car and if I was able to EVER afford a BRAND NEW CAR... I will get it from Ronnie!

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Hands down this was my best car buying experience-ever. I spoke with Sam Anders on the phone after another family member purchased a new Honda from Hendrick Honda working with Sam. I told him what I was looking for and gave him more information and planned to meet the next day. When we arrived at the dealership everyone we encountered was very friendly and helpful. Sam had everything prepared and we were able to choose the color Civic we wanted to purchase. I was even able to trade in my 1992 Honda Accord with 330,000 miles. Sam turned us over to Charles Beard and we completed the financial paperwork. We were finishing the paperwork and I realized I was waiting for the "catch". It couldn't possibly be this easy to buy a brand new vehicle compared to my previous experiences. But it was that easy! Due to personal and financial setbacks over the last few years, I thought it would be impossible to purchase a new vehicle with a good interest rate and terms. I was wrong. Hendrick Honda, Sam Anders, and Charles Beard showed me that buying a new car was possible and painless. We LOVE our new Civic, especially the awesome gas mileage we now get. I would unequivocally recommend Hendrick Honda to anyone.

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I purchased a 2013 Accord Sport from Vickie a few weeks back. Hands down, they provided the best customer service that I have received at any dealership. Vickie really went the extra mile and impressed me. Price wise, they really worked with me in trading in my Evo MR and getting my payment exactly where it needed to be. I will definitely do business with them again!

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I rated Henrick Honda as great in every category because of sales person Vickie Athey. She was courteous, very knowledgeable, projected a warmth and friendliness that was reassuring and immediately put me at ease, and seemed to be refreshingly upfront and on the level. I was pretty sure after that first meeting that the Honda Fit was the car I wanted to buy, but I wanted to research all of the other compacts, and subcompacts to compare and also check with all of the other Honda dealerships in driving distance to find the best offer. Although I had decided to go with the dealer that offered the best price up front without playing dealers against each other, I secretly hoped Hendrick Honda would be the one because I was so impressed with Vickie and impressed with Hendrick Honda because of her. And so after talking to five other Honda dealerships and giving each a one shot chance to give me their best offer, without telling any of them what the others had said, I called Vickie again. I told her I had completed my research, and now I needed to know what she could do for me. I told her I had talked to the other Honda dealers but I did not give her any information on what they had offered. She understood without discussion, and shortly after called me back with a deal that totally blew the others out of the water. Needless-to-say, my husband and I immediately went to Hendrick Honda and a couple of hours later I returned home in my beautiful new Honda Fit. I have shopped for and owned a lot of other vehicles in my life, but I have to say that because of Vickie, this was the best car buying experience I have ever had. I will recommend Hendrick Honda to all of my friends and tell them to ask for Vickie Athey.

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Bought the used vehicle just a less than 2 years and now started bringing so many issues to fix which gonna cost a lot to me. I was told that battery failed the test, and the battery installed says 2/10 which is still under 3 years of warranty period. But they are not ready to owner this warranty saying that they do not know who installed this battery. When i am buying an car from Dealer , i am paying more than what i could have paid to individual in hope of getting an peace of mind. I do not think this dealership hold any values among there own internal departments commitments.

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Recently purchased a used Honda Civic that required safety recall work. The original owner had told me not to go to this Honda dealer for the service, but it's convenient to my place of employment. I now know why she forewarned me. They couldn't have been less interested in helping me when I asked questions and I found the representative I spoke with rather bored with me. I suppose because the work was a freebie I somehow didn't count, but I will most definitely not return to this dealership for future service. I was treated like a second-class citizen.

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