Reason for Visit: Sales
I recommend this dealer: No
My Review of Hendrick Lexus:
I purchased a certified 2000 SC400 over the internet from Hendrick. The car was represented to be in perfect cond. They didn't inspect it properly, or make the necessary repairs,and the exterior condition of the car was substandard. Tthe paint was highly chipped, swirled and pitted on all top surfaces, the interior front seats had the leather surface buffed off, the stereo system was non-functional (and still doesn't work after 5 trips to my local dealer), the drivers seat motor didn't work, the rear tail lights were out, the air cond. was stale-smelling. All in all this car should NEVER have been certified and should have been wholesaled out. Hendrick did not take responsibility for fixing the car's flaws prior to selling it and did not admit the car needed repairs, even after all flaws were documented by Lexus service personnel in Los Angeles. Lexus customer service (national) also did NOTHING to assist in curing the defects, other than the mechanical ones. The terrible condition of the interior seats, and the outside paint, including a severely pitted windshield, were not cured by either Hendrick or Lexus. I would NEVER buy another Lexus from Hendrick, nor would I ever buy another Lexus certified vehicle without seeing the car in person because once you buy it, they will do NOTHING to fix anything other than a "covered" part under the certification, meaning only mechanical failures. I was a former owner of a certified1995 SC400 bought locally in So. Calif. with no problems or issues but this experience with Hendrick over this internet purchase of the 2000 SC400 has been extremely frustrating. Hendrick did not act in good faith in representing the true condition of the car and did nothing to accept responsibility and agree to cure the cosmetic defects, which were substantial, or properly inspect the car, fix the mechanical defects, and cure the cosmetic issues (repaint the vehicle and replace/repair the seats). A big "thumbs down" - do NOT buy a car from them, or any Lexus dealer, over the internet, that is a certified vehicle because if you have problems when you receive it, and if it's not what was represented, you are going to be left out in the cold........... Shame on Hendrick Lexus and Lexus National Customer Service, they have soured me from every buying another Lexus certified vehicle again.
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