Brandon was friendly and polite throughout our visit. I really liked the fact he knew the features of the cars we were looking at. He answered all our questions in detail. Overall we received exceptional service from Brandon and Mark in the finance department. We are a promoter of Rick Hendricks to all our friends. Thank you!

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They are horrible in customer service once the deal is done. When trying to purchase the vehicle with cash, it took them 2 1/2 hours to process the paperwork and still had to return the next day. Once I left, I had a couple of major issues with the brake system and door lock and they said, sorry, you only warrantied the powertrain. I also got an e-mail from Sheba Veasey - Customer Relations Department and JR Reihl - General Sales Manager thanking me. When I replied back to them asking them a question, they never replied back. I e-mailed Dwight Huell asking him the same question and he never replied back either. I called him a week later asking him if he had gotten the e-mail and he said, I haven't even checked my e-mail's.

Great customer service folks. Last time I will purchase a car from you.

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Dear Hendrick Toyota Scion of N.Chas.,

My family and I had the best experience at your dealership and Mr. Chuck Wichersham was the best salesman ever!! He helped us get into the car we wanted. His hard work and pleasant nature was incredible and to be honest quite refreshing!!! All salespeople could use some pointers from him!!

We will be coming back again to buy from him! Toyota cars and employees are bar none!! Keep up the good work and products coming!!

Take care and god bless,
The Royals

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We felt the price we paid was fair. Also, we felt the amount offered for trade-in was fair. Working with Torey to arrive at a selling price was a pleasant experience. Service was good and we look forward to doing business with Herrick Toyota in the future.

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This was my first time dealing with a car dealership and I was definitely nervous of the stereotypical salesman attitude and pushy-ness, but that was all squashed as soon as I met John and the gentleman shadowing him. My mother and I told them which Toyota I was looking at and as soon as we were done test driving, they got to work on getting it down to a payment I could afford. Then the awesomeness that is Haven Greer came next. She got us in and out faster than you could believe. She was a doll to work with and I must say, Hendrick, you better keep that one! I will definitely be sending friends and family to Hendrick in the future! You guys are awesome and I look forward to our future relationship!

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Helpful and straightforward overall. Frankly I was talking to two different dealers, and my dealings with the internet sales team at Hendrick was by far more pleasant than my dealings with the other merchant. I got a very good car at an excellent price, and I'm glad to have dealt with Hendrick.

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This was our second buying experience, although our first since the dealership went under the Hendrick group. In 2006, we bought a brand new Toyota Tundra pick up from this dealership and have had all our services done there. We are always treated fairly, never pressured, and always get offered discounts on future service visits.

We returned last night with financing in hand to look at pre owned Camry's. While test-driving the base model pre-owned, we were offered the chance to look at a brand new and assured the prices were comparable.

We bought a brand new 2012 Camry for only a few thousand dollars more than the pre-owned and it had more of the features that were really important to us. We were never pressured, just given information and the opportunity to thoroughly look over the inventory.

We will return again and again for service and our vehicle purchases. There is simply no reason to exhaust ourselves anywhere else.

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In july I bought a 2009 Honda Civic Si 4dr sedan. The salesman was excellent and the buying process went well. No complaints there. However when I drove the car home for the first time it had trouble going into 4th gear and when I was admiring my "new" car To my dismay I noticed both fog light lenses were cracked. So the next day I took the car back. What upsets me and the reason for the "2" overall rating is the fact that during the buying process I was told "the car went through a rigorous 140(?) point inspection" but somehow they missed a bad tranny and broken fog lights. I know I shouldn't have "trusted" the dealer but in dealing with a "big" name dealer we all tend to feel more secure in the quality of what we purchase. So thats my complaint and I didn't get my car back for 2 weeks. To the dealers credit they did fix all that was wrong with the car(though I had to "twist their arm" about the fog lights)without any added cost to me.
But my point is they shouldn't have had to........ Failure on the part of the service dept. to properly inspect a used vehicle intended for sale!

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I have a Toyota Avalon that I have always had serviced at this Toyota. I bought tires less than a year ago that had a warranty. They conveniently can't find record anywhere so they will not honor any warranty. They have said it is not in their system and did not try and help in anyway. I will never go back.

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We started looking for a car back in December, and this is when we first met with Greg Damewood. Greg was very knowledgeable and friendly. We were offered a great price on a 2011 model, but decided to hold off and check our other options. At the time we were considering several brands to include Toyota.
We ultimately dealt with several dealerships to include at least 4 Toyota dealers. We returned to Greg Damewood even though Toyota Scion of North Charleston is not the closest Toyota dealer to us because of how we were treated, and their willingness to work to get us to a price we could afford.
After Greg helped us select the 2012 model we wanted we met with Greg's manager, Keith Miller. Keith offered us the best price out of all the dealerships. Steve Meuli helped us finish the paperwork and secure financing on acceptable terms. Greg then took the time to provide me instruction on how to operate the options and audio system.
I can't say enough good things about how we were treated by Greg, Keith, and Steve during the process. Everyone was super nice, very knowledgeable, and professional. Greg Damewood by far was the best salesman we dealt with at all of the dealers. Greg also let us know that the sale did not end there, that he was available if we ever had any questions or any issues. He called us a few days later to check on how the car was doing.
If you are in the market for a new Toyota or Scion, or a good used car, I would recommend going to Toyota Scion of North Charleston, and dealing with Greg, Keith, and Steve. They not only treated us the best, they also gave us the best price. I will be bringing my car back to them for all our service needs because of our experience there.

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