Kirk was very helpful in describing features on the Corolla. He told me about the $500 rebate, but I did not understand that this was what made the price listed in the paper. There was a lot of new info on my part. I am enjoying driving my new car!

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I consider my self an educated car buyer. I research what cars are actually selling for vs the listed MSRP price and go to the dealer with a target price (a legitimate one) in mind. I was brought into the dealership by a phone conversation quoting me a price on a specific vehicle and a promise to give me more on my trade than a previous dealership. When I arrived I was passed off to another salesman by the person I had spoken with on the phone. All of our conversations were accurately passed on to the new salesman and her notes given to him as well. When the discussions began in person on pricing their price had increased by $1300 over the phone quoted price and they were offering me a whopping $200 for my trade. Much less than the previous dealership. When I expressed my dissatisfaction with the price increase and the insulting trade-in offer a sales manager was brought in. He graciously informed me that he couldn't sell me the car for the quoted price because he had to pay the light bills and they needed to be in business when I came in for my first oil change. He generously reduced his offer to only $1400 more than the price I was quoted and ask me to understand he was willing to sell me the car at a loss to make me happy but not the loss that I was proposing. What a crock! I began to become obviously irritated that I had just spent 1 1/2 hours in their dealership under false pretenses. I told them I knew I could buy the car for what I was offering and if they didn't want to sell it to me I would call Olathe Toyota and discuss it with them. They thanked me for the opportunity to try and earn my business and allowed me to leave. I tried calling the general sales manager and the dealership manager to salvage this sale and neither was available on a Friday during normal business hours. 4:30 pm. I called Robert P at Olathe Toyota and explained my experience to him. I told him what I was looking for and what I was willing to pay. After 5 minutes he called me back and asked me to come in where I purchased the same vehicle for $20 less than the offer I had made at Hendrick. Save yourself some hassles and frustrations! Just head a little farther south and buy your car from Olathe Toyota where they are still able to give you a great deal on cars and manage to pay their light bills. Or, if you like to be mislead and have pathetic old worn out "closes" used on you go bang your head on their walls at Hendrick!

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When I buy cars, I'm very direct and to the point. My background is engineering and I'm dangerous enough to know how to figure out what price I need and interest rates I need to make car buying work for my budget.

I laid out exactly what I needed after I found the vehicles I wanted. The Hendrix team could not find the additional $2500 in price reduction I needed, so I separated my 3 for 2 deal into a 2 for 1. It worked out fine as I found the right car and price at another Toyota dealership.

The truck I bought from Hendrix has been exactly what I wanted and expected. I look forward to free oil changes and it's probably a good thing I don't need to come back often since Toyota's are dependable and should last a very long time.

I would have been 100% satisfied if I could have done the 3 for 2 deal at Hendrix, but Kirk worked the deal I wanted without excessively needing to go to the manager for price and approval. I appreciate sales professionals that realize they can be personable and professional and get a deal done in a timely manner without being dis-genuine and that "creepy" car salesman.

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From the moment we entered the dealership we were treated like family. Kurt Duckers was informed on the new RAV4 and the improvements. He helped us compare the Lexus 300 series and the Rav4. He made buying smooth and easy and we recommend Hendricks and Mr Duckers for all Toyota shoppers

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We recently purchased a 2011 Avalon from Hendrich Toyota. We had been looking for 3 months for a vehicle to fit our needs. We actually enjoyed our buying experience. Every time we walked in the door, someone was there quickly with a friendly greeting and offer to help. Paul Haake and Bryan Hendrich were very good to work with. While they were very eager to help us us find and purchase the car we wanted, they were anything but high pressure. They were very professional and dealt with us in the manner we requested. They were good to keep in touch after our first meeting and test drive. We also appreciated the professional, friendly manner in which the Used Vehicle Sales Manager, Jeremy Wilson conducted business, It has only been a month since our first visit ever to Hendrick Toyota. Overall customer service has been very good, to date. Dealership is 2 hours away from us, but worth it.

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My wife and I went to Hendrick toyota to purchase a used car we had been looking for online. We found David Wells to be very friendly and hepful. It wasnt until we stepped into the finance office that things went bad. We were already rushed, I had somewhere to be and we had been sitting at the desk for about an hour and a half. This is the "normal wear you down to sign so you can leave tactic" that is super annoying. The last 2 cars I've purchased had no such issues. 1 car we bought over the internet, the salesman gave me what I asked for on my trade in ($5000 more than what NADA said it was worth as a trade) and delivered my new vehicle to my house, on a saturday, 175 miles away from the dealership, and had the contract signed at my kitchen counter. The car before that was done within 1 hour. We drove the car, we put money down, we were walked into a waiting finiance department and we left before we had time to finish our soda. Now, we haggled over the price of the car once, which obviously I didnt ask enough off, but I knew what I would pay, and offered it. We were quoted 10% interest before our credit was pulled, once in the office we were told we could get 5.7 IF we bought GAP, a service warrenty, and an oil change program. I was told it was REQUIRED to lower the interest payment from the bank. Now, I had already called my bank during that 90 minutes we were left to sit and stare at the desk and they said to refinance it with them and they would drop 2% off their APR. Done deal. So its not so much the big deal of finiancing, but being told the bank required it, well I dont like being lied to. Once I got home at 10pm after being 2 hours late to where I needed to be, I sat down it says at the bottom of all three items that they are not required to obtain financing. I will be calling to cancel them all come monday morning, even if Miss Miller says she wont allow it.

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We did our homework before we started looking for the car we wanted. We had checked in "Consumer Reports" on the van we were thinking of buying, and had checked the availability and pricing online at the various Toyota dealers in the Metro area. Hendricks had the best pricing and the most used vans available. We wanted a good price and more than 1 or 2 choices, so we decided it was worth the drive from Lee's Summit, Missouri to Merriam, Kansas to look and hopefully get a great van. As soon as we walked in and approached the information desk, we met Ron Shapiro. He must have seen us open the door and did not waste any time greeting us and introducing himself. We told him what we wanted and he quickly had a van for us to test drive. We never felt pressured to buy. It all just came together that day. Ron showed us the van we were wanting on the first try and the price was close to what we were willing to spend. With a decent amount for the trade in and Ron being able to come down a little more on the price we were able to make a deal that day... and after seeing only one car. The following day we came back with our trade-in and to sign papers etc. It was Ron's day off but he came in anyway to be sure everything was done to our satisfaction. We are very happy we went to Hendricks Toyota that day and that we met and worked with Ron Shapiro. I have already recommended him to someone else looking for the same type of car we bought since we had such a great experience. He was both friendly and professional. He is a person you feel you can trust. That just doesn't happen everyday, but it did the day we met Ron.

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I come her b/c I trust their work and I have never had a bad experience. I know I can count on them to take care of me. They do the work that is required, and don't try to bill for service that's not actually needed. Great work, always nice, fast service. I will continue to come back. Highly recommend. Thank u guys!

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Before our first visit, we let Cam know our out-of-pocket limit, trade-in (excellent condition), and what we had in mind for a used vehicle purchase. We made it a point to be very clear about what we were looking to purchase, but kept getting the response, "oh you'll never find anything like that (in your price range)." Cam was not an easy person to talk to over the phone because constantly interrupting, trying to talk over you. Thankfully, on the day of our appointment, Cam was running late for our appointment- no big deal- we were happy to work with Tyler. Tyler was very kind, very patient and actually took time to listen to us... and then around the corner came good old Cam in a vehicle for us to test-drive that was $10,000 over our price range! Please, Cam, you have to learn to listen.

As it turned out, no vehicles on their lot were in our price range, and we of course cannot hold that against Hendrick's. A dealership can't possibly carry enough vehicles to please every customer. A great option they provide (for $1/mile) is to have vehicles shipped in from their other dealerships around the country. Tyler and Rod did their best to help us find such a vehicle. We really appreciated their patience.

While searching on their computer system for other vehicles around the country within our price range, they also calculated a value for our vehicle as a trade-in. Hendrick's offered only $5500 for it, whereas Kelley Blue Book put our vehicle trade-in value at $7900.

We put our vehicle on craigslist at the Kelley Blue Book private sale value of $9,000, and sold it last week for $8,500. We then bought a 2005 Toyota Sienna LE with 77,000 miles (excellent condition) for $10,900 - no, we did NOT buy it at Hendrick's Toyota in Merriam.

Before you consider coming to Hendrick's with a trade-in, I encourage you to consider selling your vehicle on your own so you can get a fair deal (craigslist). That is what we did, and I know we saved AT LEAST $5,000. I can think of a lot of ways to spend $5,000 on my wife and children.

Sorry, Ms. Cam, none of that $5,000 went toward your commission. I still don't understand why you never even attempted to put us in a vehicle that was within our budget. You have to learn to listen.

Proud to say I out-smarted the Hendrick's "system."

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We purchased a used care from Hendrick Toyota and had taken it somewhere else for basic service. We were advised by this shop that the car needed ball joints felt this was odd due to car only had 52,000 miles on it. I emailed the dealership was immediately contacted by Scott Kelford the Service Director who not only wanted to help by came to my employer picked my car up for me took it back to the shop had their service men look at it and took to a Crysler Dealership who specialized in the type of vehicle we have to have a second look at it. Thank goodness all was fine and the major repair was not required. He then returned the car to me personally with the paper work showing where my concerns were addressed by both dealers. He went above and beyond what I have come to expect from other dealerships to make sure that my car was fine and the suggested repair was not needed. I would recommend this dealership to anyone and everyone. And our next car purchase will defintely be done thru Hendrick Toyota.

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