Hennessy Honda of Woodstock

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Hennessy Honda of Woodstock:
I first called Hennessy Honda Woodstock to get a quote; spoke to David Stillman (I think that's how to spell his name). Over the phone, I made it clear that I have gotten an internet quote from Honda Carland for V6 EX and EX-L and I wanted to know if Hennessy Honda Woodstock was willing to beat the price mainly because live in Cherokee County. They did offer me something little better but not by much. I was informed to come in and ask for Russell Moon because gentleman I spoke to was only scheduled to work until 5 pm. When I showed up I waited 10 minutes because Russell was already supporting a customer and I was Okayed with it until, ten minutes later I got tired of waiting so I asked for someone else. A young gentleman came out and helped us with test driving a car only to find out that I was actually given a quote for V4 Honda Accord instead of V6. Part of this is my fault because I should have gotten this in writing but I didn’t. At this point this trip was total waste of my evening and to make things worse, they’d offered almost 3K less for my trade in contrast to what Honda Carland had offered me. From this experience, I will not go back nor recommend this dealership to anyone. They will lie to you and they will rip you off!
If you are in the market for a new Honda, I suggest you go see Paul Vejjajiva at Honda Carland. I honestly do not know whether or not I got the best possible deal but this guy is genuine and he will at least help you to get the deal that you are looking for in willingly way.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Hennessy Honda of Woodstock:
We bought from this dealer becasue it was closer than driving over 45 miles to get to Gwinnett. I regret my decision. My sales person was Larry Battle. He was VERY GOOD, though he works in the NEW car sales department, he still helped me more than the USED car sales people did. In the USED car lot they appeared disinterested and indifferent - like they don't have to put that much effort because I am purchasing a used car... Then an item was stolen from my car when I had to take it back to the dealership to get something fixed. I haven't even dealt with HENNESY for a full 30 days yet! I have driven only Honda cars for the past 27 years and this is by far the worst experience ever!!
Too bad Larry works there. I would recommend that everyone should only buy from Gwinnett Place Honda. They are awesome overthere. At Gwinnett they treat their customers like human beings and not just dollar signs!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Hennessy Honda of Woodstock:
After being led to believe I had reserved a vehicle, I called back to confirm later that evening, only to find out they had sold the vehicle while I was on hold! I would not do business with this company, definitely not worth your time. An absolutely terrible nightmare that wasted not only my time, but the time of my bank and family.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Hennessy Honda of Woodstock:
Bought a Certified Honda Accord EX. One month later, the battery had to be replaced. I was traveling and was stuck in another state and had to have AAA come and jump the car. When I contacted my Hennessy sales rep he and the service department refused to do anything about it (no reimbursement for the replacement whatsoever). Very, very disappointed in this dealer and will look elsewhere in the future.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Hennessy Honda of Woodstock:
My son bought a used 1998 Honda Accord from Hennessy Honda on 9/1. By 9/4, this car had transmission problems and had to have the whole transmission replaced. The dealer would not help in any way even though they had done ALL service on this car for 10 years. The gave the car a "clean bill of health" and 4 days later, the car would not go in reverse. Customer service would not help, nor even talk with us on this. My son had saved for 4 years to buy this car and his was very disappointed with his purchase and with this dealership.

I have bought my Honda from this dealership, and will not use this dealership again, as my 16 year old son and 18 year old daughter will not either. My son has been telling EVERYONE is the east marietta area of his "ordeal" with this and I believe this is not good customer service and was basically told that this was not their problem.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Hennessy Honda of Woodstock:
Drove one hour for new tires. Before trip, service told me I could get the car right in. When I arrived, they said that it would be four hours. They would not let me have a loaner because "they don't do loaners". They did offer to drop me off across the road (whoopie) but couldn't guarantee a time to pick me back up. I also had some problems with items like light covers that started to fall off after owning the vehicle for only two months. They wouldn't fix these items. It turns out that they "rigged" these broken items back in place but did not permanently fix them before they sold the vehicle.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hennessy Honda of Woodstock:
I bought a new 08 CRV from this dealership.

I drove 350 miles to pick up this car.

The following day I noticed that the front wheel well trim is defective. A piece of the trim (5x5 inches) was cut out. I took the pictures and e-mailed them to Kim, the Internet Sales Mgr. She never replied. Her customer service skills suck, not only because of this but because of many other reasons, but I'm not in a great mood now to list them all.

After multiple calls to the dealership one of the sales people told me to take the car to the local Honda dealership. A service rep. at the local dealership said that this defect was not covered under the Honda's new car warranty since it was very obvious that a piece of the trim was cut out. He called the Hennessy Honda and asked them to cover $211.00 for the repair. Eric, the New Car Sales Mgr said that they needed to see the pictures before they could authorize any repairs. I re-sent the pictures the same day. After more than 20 calls I finally got a service manager on the line (4 days later) who told that they were not going to pay for the repair because I should have caught this when I did my inspection. He said that I "probably ran into something on the way home". He was very arrogant and said that the "final decision" is that they were not going to pay for the repair. I don't think he realizes that I paid for a new car, and I should have received a new car.

Do not trust these people? They had known about this defect before I came to pick up a car. I will make a complaint with the Better Business Biro and I will also sue this dealership. They will not just get away with this. It's not about the $211.00! It's about who is right and who is wrong.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Hennessy Honda of Woodstock:
Purchased all three of our cars from Hennessey and they serviced all of them. My husband decided to purchase a Toyota Tacoma a couple of years ago and it is a pain to take into service down at Town Center with all the traffic and service is not that great. The service at Hennessey has been great! and as a person who has no clue about servicing cars I always ask my husband who know cars if this is correct in what they are telling me and he always gives me a thumbs up that they are dealing straight with me. Will always purchase a honda from Hennessey because they are honest in their dealings both in sales and service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hennessy Honda of Woodstock:
We puchased a mini-van that started having problems as soon as we left the lot. The check engine light came on and the next morning it started blowing smoke out of the tail pipe. When we called the dealership to tell them this happened they were not willing to offer any help. We had our mechanic look it over and he says that the engine is sludged. It may need a new engine. We took it back to the dealer hoping to negotiate and possibly trade it in. They said "you bought it as is and we don't have to do a thing for you." They did agree to let us trade it in, but there was nothing on the lot in our price range. When we tried to negotiate the price on a particular van, Jody, the used car lot manager, said that he was losing money on this particular van and would not budge on the price. We decided to wait to make a decision. We happened to check the online inventory and there was the van we had negotiated over for the exact price that Jody said he was "losing thousands" on. If we had agreed to his price we would have lost all our trade in money and our downpayment. We are now stuck with a van that needs major repairs. We feel that we cannot deal with Hennessy because of their dishonesty and unfair practices.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hennessy Honda of Woodstock:
My neighbor recommended Tom and I was thrilled at the experience. In and out in less than an hour and a half. I will be back in a few years for my teenage son.

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