Hennessy Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Hennessy Honda:
I bought a new 08 CRV from this dealership.

I drove 350 miles to pick up this car.

The following day I noticed that the front wheel well trim is defective. A piece of the trim (5x5 inches) was cut out. I took the pictures and e-mailed them to Kim, the Internet Sales Mgr. She never replied. Her customer service skills suck, not only because of this but because of many other reasons, but I'm not in a great mood now to list them all.

After multiple calls to the dealership one of the sales people told me to take the car to the local Honda dealership. A service rep. at the local dealership said that this defect was not covered under the Honda's new car warranty since it was very obvious that a piece of the trim was cut out. He called the Hennessy Honda and asked them to cover $211.00 for the repair. Eric, the New Car Sales Mgr said that they needed to see the pictures before they could authorize any repairs. I re-sent the pictures the same day. After more than 20 calls I finally got a service manager on the line (4 days later) who told that they were not going to pay for the repair because I should have caught this when I did my inspection. He said that I "probably ran into something on the way home". He was very arrogant and said that the "final decision" is that they were not going to pay for the repair. I don't think he realizes that I paid for a new car, and I should have received a new car.

Do not trust these people? They had known about this defect before I came to pick up a car. I will make a complaint with the Better Business Biro and I will also sue this dealership. They will not just get away with this. It's not about the $211.00! It's about who is right and who is wrong.


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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Hennessy Honda:
Purchased all three of our cars from Hennessey and they serviced all of them. My husband decided to purchase a Toyota Tacoma a couple of years ago and it is a pain to take into service down at Town Center with all the traffic and service is not that great. The service at Hennessey has been great! and as a person who has no clue about servicing cars I always ask my husband who know cars if this is correct in what they are telling me and he always gives me a thumbs up that they are dealing straight with me. Will always purchase a honda from Hennessey because they are honest in their dealings both in sales and service.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hennessy Honda:
My neighbor recommended Tom and I was thrilled at the experience. In and out in less than an hour and a half. I will be back in a few years for my teenage son.


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hennessy Honda:
Great Staff, no hassel, straight forward, easy to work with.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hennessy Honda:
We visited this dealership on Saturday November 3rd around 6.30pm. We were looking for a price and monthly payment information on a Honda Odyssey. Jeff initially and reluctantly took us out and we found a van we were interested in and asked him if there was any deals on the price, he couldn't/wouldn't give us this information exactly but told us it would be around $5000 less than the sticker price, when we asked for more specifics he asked when we were looking to complete the deal and we replied when we found the right car for the right price, he then seemed even more disinterested in helping us and the conversation ended. As we really wanted information on pricing we returned to the showroom and asked to speak to the finance department where we filled out a credit application and agreed to a credit check. After 20 mins or so, Jeff was back with Shane, and told us the montly payment would be in the high $400's, when asked exactly how much he said, $490, could he be more specific...$491, okay not helpful but...how much was the price of the car...he would not answer...what was my interest rate...7.0%ish, when we asked to see some figures in writing he told us we had a pen and should write it down. How hard can it really be to show exact monthly figures when you have all of our financial information and we have picked a car? Isn't the job of the dealership to sell you a car, nobody would agree to buy a car without all of the information and yet Jeff appeared to think we were asking for too much information. We left after this and even though we were very interested in a Honda we will be looking to purchase from another car manufacturer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hennessy Honda:
I feel Eric and Gene had knowledge that Honda was disconituing the Accord Hybrid in 2008. They sold us the last one they had on the lot. Had they disclosed that Honda was taking ths action I know we would not have purchased the hybrid. I purchased three cars from them within 10 days. One Civic Hybrid, one Civic SI and the Hybrid Accord. After we saw on the TV news that the Accord Hybrid was being discontinued we called and visited the show room. Gene and Eric siad they new nothing about the announcement. Now come on, I am sure they heard rumors etc. I have been in the medical field for 30 years and I hear about changes to medical equipment before they are announced. I understand the car was titled so it made it a difficult issue. What ready upsets me the would not even work with us on a trade in for a regular Accord. They just said you now have negative equity on your Hybrid. All I wanted them to do was give us exactly waht we paid for the Hybrid and I would buy a regular Accord. In luie of that I want a check for a least $2,000 to make up for buying a model that has been discontinued. Of by the way I put a call into the General Manager at Honda Hennessy before I spoke with Eric and Gene and he did not return my call. Yeah, that is customer service. A customer buys 3 Honda's and can't even get a call back.
Bob Buscher
678-520-5641

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hennessy Honda:
I contacted Kim Guinn through their internet sales department and while I rec'd a fairly good "out the door" price; when I showed up last Friday (as I told her I would be there between 5:30-6pm) at around 5:40, I was greeted by her telling me that she was "with another customer" and that it would be some time before ANYONE could help me. I waited around 30 minutes, and not a single person in the showroom bothered to ask me if I was being helped. Every one of their what 10 sales associates ignored me - no one wanted to give me a test drive; no one asked me if I was being taken care of; and no one bothered to find out what the heck I was doing there, standing in the middle of their showroom looking bored. PATHETIC customer service. It's a week later now - I have my beautiful brand new Honda from Gwinnett Place Honda - who by the way was MOST courteous and attentive - not a single minute went by while waiting on the salesman/finance guy that someone didn't ask if I was being helped, or if I needed a drink, or anything. Hennesy needs to get their act together, because even at this point - I won't take my car for service there!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hennessy Honda:
Was to get money back on my deal, but the next day I was told I would have to wait 10 days for my money. I had a copy of their contract that said the money was "due on delivery". I was told by the manager thats the way it is.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Hennessy Honda:
Took my 2005 Odyessy with 5000 miles on it there seven times for Steering wheel shaking at hwy speeds. They never fixed it. They kept trying to balance the tires. They were putting stick-on weights on to dirty wheels without cleaning them first. When weights fell off they just added more. After the fifth time there were 17 weights on one wheel and some were stuck on over dirty old tape. After the last attempt they abandoned me. I went to Honda Carland and they fixed it in one day. All four tires were out of round. A very, very easy problem to diagnose. Had nothing to do with balancing in the first place. They replaced all four tires. They said they could see the problem as soon as they spun the tires up.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hennessy Honda:
Left a deposit with Kim Guinn, who seemed very uninterested (guess the margin wasn't high enough for her to muster any courtesy). After 2 weeks, she told me my car had "disappeared" in transition from the to-build to the in-transit list. She also told me she "didn't know" when she'd have time to find out what happened. Having wasted 2 weeks waiting and facing total uncertainty, I showed up and demanded my deposit back. She gave it, but no apology or explanation. Fortunately, I found a car at a MUCH more service oriented dealership (Alton Blakely in Somerset, KY--they even drove the car to Gatlinburg so I wouldn't have to drive so far to collect it!), and for $500 less money. AVOID KIM GUINN and HENNESSY HONDA.

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