Ken Garff West Valley Ford

Bought a Chevy Tahoe on May 29th 2023, A/C went out within a week, they did fix that, after having it for a week,then a week and a half later, vehicle started running really rough, sluggish at getting within a week, they did fix that, after having it for a week,then a week and a half later, vehicle started running really rough, sluggish at getting to freeway speeds, popping sounds from front and rear, called and spoke to Ron in service, he said it was our problem and call extended warranty, which we did and they told us had to wait 30 days for contract to go into effect, just took it to the shop and $4,000 worth of repairs on a supposedly certified used vehicle, have called don't there multiple times and left messages for Scott Adams (sales manager) or that's who receptionist says I need to talk to, will not return a single phone call, they got their money for purchase and couldn't care less!!! More

Purchase a Bronco out of state and circumstances changed where I needed to change contract address. Steve in F&I refuses to recontract saying it’s my fault that I didn’t give correct address upfront. Unpro where I needed to change contract address. Steve in F&I refuses to recontract saying it’s my fault that I didn’t give correct address upfront. Unprofessional and very difficult to deal with. Corporate ignoring complaint, as well. More

Bunch of scam artist employees. Do not trust anything they tell you. They will lie to you with a straight face and deny when you call them out on their lies and prove it to them. I Do not trust anything they tell you. They will lie to you with a straight face and deny when you call them out on their lies and prove it to them. I will never purchase another vehicle from this dealership or give them any of my business. More

Reluctantly I had to select a 1 star for their review, and there was not a minus star for my choosing. I found a van on Ken Garff Ford of West Valley's website I was interested in purchasing. I live 4 and there was not a minus star for my choosing. I found a van on Ken Garff Ford of West Valley's website I was interested in purchasing. I live 4 hours away from their location. I called the dealership at 9:30 am. Salesman Bret Allen answered my call. We spoke at length about the van, and he confirmed it was on the lot and available to purchase. After hearing all the beautiful things about the van, I said I would call my Credit Union and get financing and get the VIN from my possible trade-in. I inquired about a deposit on the van while checking things out and getting all the information to make a possible purchase. He told me about a $1,000 NON-refundable deposit to secure the van. Bret stated, well, no one is here looking at the van. You should be okay. 10 am, we got off the phone, and I started to gather all the information to make a purchase/decision: financials, VIN of a trade-in, and confirming my niece could come down that afternoon to test drive the van. If all checked out, the NON-refundable deposit would be made to them after the test drive. Shortly after hanging up the phone, I received a text from Rudy Backer; he sent photos and videos of the van. Over the next three hours, we shared 73 texts back and forth, and I secured financing through MY Credit Union and was getting the VIN for a possible trade-in. 1:00 pm One last question for Rudy in a text, does it have a receiver hitch? He responds to my text, "It got sold." WOWZER - I was naturally taken aback by the lack of consideration for my time and effort to purchase a vehicle from this well-known dealership. I called Bret Allen and said, what the heck? I secured my financing and had my niece scheduled to test drive the van, and yadda, yadda, yadda. Bret said well, a guy walked in, test-drove the van, and said he wanted it. Bret said, "I told Rudy he needed to call you to let you know. That call was not made. Naturally, again I was taken aback by the lack of consideration for my time and effort to purchase a vehicle from this well-known dealership. I received the General Sales Manager's name and phone number. I was told he was in an all-afternoon meeting with their company salesmen, and I could leave him a message. I called and left a message. At most, 5 minutes later, I received a call from General Sales Manager Chris Carmody. I explained my situation, and the lack of consideration for my time and effort to purchase a vehicle was horrible. He STRONGLY supported his salesman in how I was treated. He was very aggressive in his speech, cutting me off several times and yelling at one point, "You were made aware of our policy of a deposit"! I had worked with two salesmen over the phone for 3 hours on the vehicle! My credit took a hit with the inquiry. The General Sales Manager, Chris Carmody needed to be more empathic with how I was treated. As a "General Manager," his lack of professionalism was appalling. He said, "Well if the deal does not go through with the other buyer, we will call you." I laughed and said, "No, thank you." This customer will NEVER recommend or visit this dealership ever!! My review may not mean anything to them or you, but I needed to express my displeasure with Ken Garff Ford of West Valley, Utah. UGH More

Worst car buying experience of my life. I will never do business with any Ken Garff dealership again. They are dishonest. We made a $1,000 deposit to be put on a waiting list to order a Mac I will never do business with any Ken Garff dealership again. They are dishonest. We made a $1,000 deposit to be put on a waiting list to order a Mach-E after being told the deposit was fully refundable. We found another vehicle prior to entering any order for the Mach-E and when we requested the deposit back were told they had changed the policy and the deposit could only be applied to the purchase of another vehicle. When questioned about the previous statement we were told that unless we had it in writing they wouldn't honor it. More

This is no way negates my other review but to give credit where credit is due Brandon in the service department did do some serious legwork to fix a totally botched situation, and I was very happy with his e where credit is due Brandon in the service department did do some serious legwork to fix a totally botched situation, and I was very happy with his efforts. After another month waiting for my marker lights to be installed, and being assured when I got there everything would be ready to go, they had indeed ordered the wrong parts two months before and NOT checked them until the day of my (third) appointment. Brandon called other dealers to find the right parts, personally went and got them, and had his service team still get it done for me that day. I am still extremely disappointed in that it even got to this point but Brandon was fantastic and got it done. Despite the fact that there were significant metal shavings left in the interior as well as on my windshield when I picked it up, a strong thank you also to the mechanics who hustled to get it done. More