Herb Chambers BMW of Boston - Service Center

Higor is the most helpful effective and efficient service manager in Boston. Perhaps his colleagues from the Porche Herb Chambers dealership next door could take a refresher course from him in how to properl manager in Boston. Perhaps his colleagues from the Porche Herb Chambers dealership next door could take a refresher course from him in how to properly provide excellent customer care. A consummate professional! More

Was charged $383 for a software update on a certified pre owned BMW X5 that I have had for a year. Insane price to charge for a job with zero parts and nearly zero labor. I asked my service advisor to reco owned BMW X5 that I have had for a year. Insane price to charge for a job with zero parts and nearly zero labor. I asked my service advisor to reconsider the price but no dice. I’ve bought 3 cars from this dealership and expected to be treated more fairly. More

Great service been a customer for over 20 years and have 3 BMW’s in family. Have bought numerous cars from Herb Chambers and get my cars always serviced there. 3 BMW’s in family. Have bought numerous cars from Herb Chambers and get my cars always serviced there. More

Julie Pineros was very professional and nice. Also quick, which always is very important! Thank you, Julie! Also quick, which always is very important! Thank you, Julie! More

Samik was excellent; very clear, cordial and thorough with the service processing. Followed up promptly. The service was efficient and professional with the service processing. Followed up promptly. The service was efficient and professional More

I have been buying and servicing cars at Herb Chambers dealerships since the mid eighties and bought my first BMW from them in ‘99. They have always been honest and accommodating even in extreme circumsta dealerships since the mid eighties and bought my first BMW from them in ‘99. They have always been honest and accommodating even in extreme circumstances. Can’t speak more highly of the service staff. More

For service calls, the dealership always gets me in and out quickly and easily. Thx! out quickly and easily. Thx! More

Great service! Trustworthy and accommodating front desk and technical service that one can count on. I’d highly recommend. Trustworthy and accommodating front desk and technical service that one can count on. I’d highly recommend. More

I have been a loyal customer of Herb Chambers BMW of Boston for the past 15 years, and my recent service experience with Higor Texeira reaffirmed why I keep coming back. Higor went above and beyond to e Boston for the past 15 years, and my recent service experience with Higor Texeira reaffirmed why I keep coming back. Higor went above and beyond to ensure that my car was serviced promptly and efficiently. His attention to detail and professionalism were truly commendable. I appreciate the exceptional customer service that Higor provided, and I am grateful for his dedication to ensuring that my car was in top condition. I highly recommend Higor and the entire team at Herb Chambers BMW of Boston for their outstanding service and commitment to customer satisfaction. Thank you for always going the extra mile! Kudos also to Matt and James for continued excellence More

Awesome experience , took my x5 to Boston BMW for new tires(very reasonable price) . Plus i like them to take a look at my back seat issue, that keep making noise. I have taken the car to the sudbury BMW tires(very reasonable price) . Plus i like them to take a look at my back seat issue, that keep making noise. I have taken the car to the sudbury BMW four times for this issue, they pretty much say we cannot reproduce it after i explained to them where the noise mostly came from. Standard answer 4 times. Then Samik from BMW service agent took care of it, after i explain to him the same symptoms - He pretty knew what should be checked out. LIke where i pin down to where the issue is, they fixed the AirBag pillar and adjusted the seat lock. Noise is gone. Matt K (i believe he is the manager) and Samik are very good and know their BMW , plus very friend and willing to resolve my issue. Because of them , I am going to start to bring my car there even it will take me an hour to get to boston. This is how you win and keep customers with the brand. Good job Samik and Matt. thank you More