Herb Chambers Cadillac of Danvers

Herb Chambers Cadillac of Danvers
90 Andover Street
Danvers, Massachusetts 01923
(978) 774-2000

Manufacturer: Cadillac


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Twenty-Four Month Rating: 5.0/5
25 Reviews
Herb Chambers Cadillac of Danvers

Overall Score: 5 Star Rating5.0



About Herb Chambers Cadillac of Danvers
Certified: Herb Chambers Cadillac of Danvers
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Chambers Cadillac of Danvers has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Maxine LoDuca
10/19/2011 12:21:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John, Bobby, Cryin Ryan,Cara.

My Review of Herb Chambers Cadillac of Danvers:
We have owned all the large sedans in the past years. So it was time to trade in our Lincoln Town Car and get a smaller yet good looking car. I opened the internet at Herb Chambers and saw my car right there on the screen. Its a silver CTS with a sunroof,material roof. This car is as they say "sweet"!
From the second he introduced himself, we saw a gentleman. Bobby was not pushy yet knowlegable of the Cadillac lines. We went right to it, and took it, for a short spin, around the area. Sweet and sporty not exactly for us old folks but what the hey...... you have to live it up as you get older!
My hubby sat in the back and said it was a good ride and I drove it, as I am the main driver most of the time. There is only one major point here, we were so surpried to have such nice people to deal with all thru the process we never felt "pushed" and we both felt at ease thru the whole purchase.
Ryan the head of service, did a few things we asked for and during the week we went away on vacation, all was done exactly as promised. Sticker and reg. all in order. Happiness for all!
Cara came out and greeted us, she also printed out some papers I wanted to read about the car. Very lovely lady, great smile and happy attitude as well as all of the guys we spoke with.
I truly look forward to going in for my first service visit and also any little things that need attention. Ryan promised he would take care of my car as well as it was his. I know he is telling me the truth. What was promised was certainly delivered......
We recommend Herb Chambers dealerships if this is the way you want to get treated then give them your buisness. We will again.

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skeptical senior
9/29/2011 1:56:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 4

My Review of Herb Chambers Cadillac of Danvers:
I must admit I was a bit skeptical with the perfect 5 rating this dealer had received. However I must admit this doubt was quickly removed after my recent experience in leasing a 2011 CTS. It was one of the most enjoyable and seamless experiences I have been involved in purchasing/leasing a car.
As with all transactions of this nature you deal with three levels of involvement; the salesman, the sales manager (The Closer) and the business office. In each case the person I dealt with was professional, honest and in my view very intuitive in understanding my needs and concerns.

Corey Upton (Sales manger)actually made the negotiation fun, tempering the effort to close with a sense of humor and the ability to recognize the tipping point which could throw the negotiation off track. Once we agreed on a deal (Sal Merullo stepped in on Coreys day off) Josh DiPietro did a great job of covering the details of the lease agreement as well as the plate transfer and insurance change in a very efficient and thorough manner.

Finally at the time of delivery my salesman Edison was painstaking in explaining every feature on the vehicle as well as setting up my OnStar acct. I was surprised he didn't put the car up on a lift to inspect the brake linings.I might add he did this on his day off, coming in to make sure the deal closed without any problems.

This is the third time I have taken delivery of a vehicle in the past 11 years and by far the most thorough and detailed tutorial I have experienced. My previous two lasted an aggregate total of 10 minutes, if that.
If you want a good car buying experience as well as a value for your money I strongly recommend this dealership.

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sailor1
9/2/2011 10:22:23 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Corey (sales mgr), Stephanie (sales), John (finance)

My Review of Herb Chambers Cadillac of Danvers:
I can't say enough good things about my treatment recently at Herb Chambers Cadillac of Danvers. I got a great deal as well as fabulous treatment. I would highly recommend this dealer to anyone in the market for a Chevy or a Cadillac.
Two Thumbs Up!!!

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pkgman
7/20/2011 4:33:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stephanie Killian

My Review of Herb Chambers Cadillac of Danvers:
We buy new cars every 3-4 years. This is the BEST customer service we have ever had. They Have a hugh inventory to choose from so that you can get the best deal and, as in our case, have the car the next day. Everyone there treats you with respect as a person, not as a customer. (We did not feel that we were treated with respect only for the sale of a car). Also, I have never seen the paperwork (financing included) go so smoothly and the finance person be so articulate about everything he did. It is a hugh dealership, yet, as we were leaving, anyone we had contact with during the negotiations thanked us as we left.

It makes you WANT to buy a car.

Thanks

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steph109878
6/27/2011 11:01:00 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sal,Bobby and John

My Review of Herb Chambers Cadillac of Danvers:
Amazing experience!I have olsen cadillac in my backyard and wont even give them my business! I cant even begin to say how painless the sales process was. If your a cadillac person and buy your car somewhere else your nuts.

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Carole50
6/26/2011 9:08:51 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stephanie Killian

My Review of Herb Chambers Cadillac of Danvers:
The whole idea of purchasing a new car was scary for me but Stephanie took that away and made it an incredibly exciting experience instead! Extremely friendly, helpful, knowledgeable, and patient, Stephanie was indeed a pleasure to deal with. In other words, she is incredible! Any interaction I had with Sal and Josh was also a pleasure. By the way, I LOVE MY NEW CTS COUPE!

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newtomesuv
5/25/2011 8:36:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Stephanie Killian

My Review of Herb Chambers Cadillac of Danvers:
Wow!!! I can't believe that I actually enjoyed buying a car. Stephanie made me feel at ease and I enjoyed her warm and friendly manner. She took the time to find out what I wanted and she LISTENED to me!! I would recommend Herb Chambers and especially Stephanie to anyone who wants a smooth and enjoyable transaction.

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amburkhardt
5/20/2011 9:18:47 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ted Bouchard, Ali Avallon

My Review of Herb Chambers Cadillac of Danvers:
This dealership made my car buying experience painless. They worked with me to find the best finance options, appreciated my trade in and were helpful witout any pressure... overall a pleasant painless experience. Sales staff were knowledgeable on the products available and went out of thier way to get me the model I wanted.

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jan01867
3/23/2011 9:15:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Corey Stewart & Sal Merullo

My Review of Herb Chambers Cadillac of Danvers:
Wow! What a pleasure it was to work with Corey Stewart to lease a 2011 Cadillac SRX.
Corey's warm and friendly personality as well as his ability to understand my needs and his overall knowledge of the SRX made my decision easy. Corey and Sal Merullo clearly know the true meaning of outstanding customer service and creating raving fans.It is without reservation that I recommend Corey Stewart, Sal Merullo and Herb Chambers Cadillac of Danvers.

Jan Triglione
Broker Owner
Premier Realty Group Inc
553 Main Street
Reading,MA 01867

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rayl
3/11/2011 3:55:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: ADAM TILLIMGHAST

My Review of Herb Chambers Cadillac of Danvers:
I bought a new CTS ofF Adam and he was one of the best sales reps I have dealt with. Most dealers are hard to deal with, they put alot of pressure on you to buy a car.
This dealership was very easy to deal with, with no pressure. Herb Chambers does a great job training their staff. It was a pleasure doing business with you.

Best regards,

Ray Lawton
President
Lawton Welding Co.INC
240 Boston Street
Topsfield,MA 01983

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