Herb Chambers Chrysler

Reason for Visit: Service

I recommend this dealer: No

My Review of Herb Chambers Chrysler:
Called to make a service appointment for a recall on my wife's Grand Caravan, having to do with an air-bag issue. Specified that I would like to wait since {according to the bulletin}, is only one hour, and the advisor accomodated my needs. That appointment was March 3, 2008 at 4pm. I called to confirm that everything was on schedule, and if I show up at 4pm, my van would be started right away. After a brief on hold session, the advisor asked if I could drop the van off at 3pm instead of 4. I can't since I'm working. When asked if I would like to re-schedule, I told him I would have to get back to him since I live 3/4 hour away, and this apppointment was crucial, due to personal scheduling issues. I own an '05 Jeep Rubicon, and this van is an '05 EXT version. Appointment delays have occurred like this two other times. I will more than likely look elsewhere for sales and service in the future. Every time I go into the Service Dept, there are "new" people....you can't develop a relationship with them at all. Not good.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Chrysler:
What an easy way to buy a car. The price of the used liberty was on the window and surprise...it matched the internet price we saw online.
This price was below Kelly and other prices we saw doing our research. They also gave me a money back guarantee and a 5.5% rate on my loan.
The easiest purchase I have ever made

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Chrysler:
I want to first say that I HATE CAR SHOPPING! I always fear going into a dealership and dealing with the high pressure of some salesman who practically wants to open my door as i pull into the lot. At Herb Chambers in Millbury, this was not the case. I met Jim who gave me all the information that i asked and took me for a ride in several different models. i told him i needed to go home and discuss options with my husband. i then was introduced to Joe who was a great help as well. these guys were great and i love my new car and have told everyone how great the experience was.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Chrysler:
My car experience was great at this dealership. They have a HUGE selection of cars and I love my new chrysler

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Chrysler:
I was very dissappointed with the customer service at Herb Chambers-Chrysler in Millbury, MA. The Sales team did not answer my questions correctly and were not knowledgeable about the car or the options. A few salesmen answered my questions incorrectly. I then confirmed they were wrong by looking the answer up in the manual. They did not have a response. It was more of a „oh well“ look on their face. I spoke with 5 different salesmen and one always contradicted another. When I spoke with the manager on duty to convey my frustrations, he did not have a response. He did not try to understand my concerns and frustrations. He did pass me onto another sales representative. On the positive side, my car was fantastic. It looked great, just what I wanted. I brought it back a few days later to have LoJack and a remote starter installed as well as have my inspection done (which you pay for upfront). The remote starter did not work and the inspection was not done. They wanted to keep my car for another day to fix the remote starter. Since I live 45 miles from the dealership I was upset. I drove 90 miles that day to pick up my car that did start remotely and did not have an inspection.

Herb Chambers-Chrysler has salesmen who are unprofessional and unknowledgable. I will never buy a car from them again and I will not recommend them to anyone. As for the car, I do recommend and give high praise, but buy it from another Chrysler dealership.

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