Herb Chambers Ford of Westborough

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Ford of Westborough:
Bob Nichols was very knowledgeable about trucks and was easy to deal with when it came to the money side of the transaction. The truck was a great value and was in great condition they also had the most pre-owned trucks to choose from of all of the dealerships I looked at. He took very good care of me for the beginning of the transaction to the end. I have also called back with technical questions after the sale and he has always been able to help and gotten back to me quickly. I like the feeling that he is still willing to take care of me after the deal was done and the money changed hands. I will certainly being going to see Bob at Herb Chambers Ford of Westborough for all my trucks. Thanks Bob

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Ford of Westborough:
A low pressure buying experience on a great car at a fair price. The transaction was also completed in a very timely manner which was important to me.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Ford of Westborough:
Paul Scannell was a salesperson at another Ford dealership. When that dealership closed, we had a choice of conducting business at a Ford dealership in our town (about 2 miles from our home), or to "follow" Paul to Herb Chambers in Westborough (about 45 miles away). Because Paul has always provided excellent service and a fair deal, we decided to try the Herb Chambers dealership. The service from this dealer is outstanding - both from a sales perspectice (Paul Scannell) and service. We have purchased or leased at least 6 different vehicles from Paul. We see no reason to change - we are completely satidfied and would highly recommend this dealersip.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Herb Chambers Ford of Westborough:
HAd brake work done, just pads. One moth later the LF caliper froze. I told them what was wrong. Charged $90 for diagnosis of caliper frozen. $800+ to repair and one week later the brake fluid is all over my driveway. I'm waiting for tthe dealer to check. Two yrs ago had play in steering 3 trips before they fixed it. They replaced front steering before they realized it was a gear box. Luckily it was under warranty. Believed me only after insisting that service mgr drove it with me.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Ford of Westborough:
I never enjoy buying a new car, the whole experience is nerve wracking, however I was treated very professionally by both mike and adam, mike kept in touch with me throughout the financial process and adam was very informative - both went out of the way to provide excellent service . I would have no problems returning to this dealer

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Ford of Westborough:
I went in to Herb Chambers Ford in Westboro to buy an Explorer using the x-plan. They tried to sell me a demo under the x-plan (which is not allowed by Ford), then tried to tell me the documentation fee was a state fee and couldn't be waived. (when using the x-plan ford does not allow dealers to charge a documantaion fee) and they locked the keys to my trade in in the car, basically keeping me at the dealership for 3 hours. I called my wife to get the second key, once she got there, they wouldn't let her see me. She walked in the office where I was with finance guy, gave me the key, we told them to forget the whole deal and walked out and as we drove off, the sales manager was basically chasing me down to try to get me to stay. HC Ford of Westboro is a bunch of liars and I would never reccommend them to anyone

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