Herb Chambers Infiniti of Westborough

Herb Chambers Infiniti of Westborough
312 Turnpike Rd. Route 9
Westborough, Massachusetts 01581

Sales: (508) 983-1000
Service: (508) 983-1000
Parts: (508) 983-1000

Manufacturer: Infiniti


Most Reviewed Employees
Pat Bradley Pat Bradley
General Manager
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Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
303 Reviews
Herb Chambers Infiniti of Westborough

Overall Score: 5 Star Rating4.9



About Herb Chambers Infiniti of Westborough
Certified: Herb Chambers Infiniti of Westborough
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Chambers Infiniti of Westborough has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Herb Chambers Infiniti of Westborough
Welcome to Herb Chambers Infiniti of Westborough, the newest addition to the Herb Chambers Family of over 44 dealerships and our second Infiniti location. Our full service facility is conveniently located on Route 9 just minutes from the Massachusetts Turnpike and Routs 495 next door to Herb Chambers Ford of Westborough and near Herb Chambers Honda of Westborough.

Our central location provides easy local and regional access to our brand new 10 million dollar facility, all that Infiniti has to offer, factory certified service and over 2,000 Herb Chambers Certified pre-owned vehicles.

The Herb Chambers name is well known in New England for a reason: We're recognized for providing a superior shopping, buying, and service experience. We amore
lways consider you our Guest, and treat you the way you deserve to be treated. Our Customer and employee friendly environments have recently earned Herb Chambers the Wards Dealer Magazine's prestigious "Dealer of the Year" award and made us New England's largest dealer and Internet retailer.

Because Herb Chambers Automotive Group is the highest volume dealer group in New England, we will maintain a GIANT selection of new Infiniti vehicles (in our two Infiniti dealerships). If you're not familiar with the seven luxurious & technologically advanced new Infiniti vehicles starting at only $33,250 you owe it to yourself to stop by as you are in for a real treat.

Our newest dealership is also available for all your Infiniti service needs. With numerous lifts, bays and ASE Certified Technicians we will always be able to provide you with the service you need, doing it right the first time.

For our Guests in the market for a pre-owned vehicle, we always provide a "SMART Priced" ( www.herbchamberssmartpricing.com ) selection of at least 2,000 Herb Chambers Certified cars, trucks, vans, SUVs and luxury vehicles. Quite simply nobody offers you more selection and value. Low mileage vehicles in exceptional condition are what await you less


rltom9
5/9/2012 2:43:33 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Marc Miller, John Cantlin

My Review of Herb Chambers Infiniti of Westborough:
Took a half day from work to go and check out a used 2010 G37x. I came from NH, so it took me about an hour and a half to get there; but I had heard great things about this dealership. Upon walking into the dealership, I saw that it was a beautiful showroom and the building was immaculate. I did have to walk around for about 5 minutes waiting for someone to ask me if I needed help. I was not approached by any salespeople, even after making a few laps around the showroom. I had to ask the receptionist if I could speak with someone about a pre-owned car, and she apologized and paged sales right away. I guess that is what bugged me the most; I am 25 years old with a corporate job, and even wore my work clothing into the dealership. I got the slight feeling that they didn't want to acknowledge me because they thought I was yound and not going to buy a car. I can certainly see where this stereotype comes from, but I was in fact a customer so I should have been greeted more promptly.

After meeting my sales consultant, Marc Miller, I asked to look at 2 G37 sedans that I saw online. He was new there, about 6 months, but showed me the cars and he was very nice and answered all my questions. I did not feel pressured at all when he was showing me the vehicles. I was looking at an 09 and a 10 G37, but after driving both I decided I did like the 2010 better due to the exterior color and low miles. When I advised Marc that I was interested in the car, we sat down to talk numbers. I was not impressed with the presented value of my trade in (2009 Altima with 19k miles, very clean), but of course no consumer is going to be 100% satisfied in that area. I did really want the new vehicle, so I was introduced to the sales manager John Cantlin. He was a nice guy, and explained how they price things and do business. I eventually agreed to the deal as I thought the car was fairly priced for what it was. I did see some scratches on the vehicle, which they offered to fix.

As another review mentioned, the process did take awhile (about 5 hours), and when it was all said and done it was about dinner time. It would have been nice if they offered me $10-$15 for dinner since I had been there so long, and bought a vehicle, but I work very hard in the customer service industry so I am always thinking about ways to make operations better. Overall I would recommend the dealership as they were very nice once they knew I was serious about my purchase. However I read reviews from others (couples, families, etc) who were greeted right away and probably taken a little more seriously from the get-go. There was minimal sales pressure and I will visit them again when considering my next car.

I have yet to pick up the vehicle due to vehicle preparation. My visit was two days ago.

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richardbui
5/2/2012 12:18:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Carlino

My Review of Herb Chambers Infiniti of Westborough:
Where to begin, from start to finish everything was fantastic. Anthony made the experiences of buying a car very pleasant, I just felt as if my family and I was the only customer he dealt with during my visit. I have never meet someone that work in sales that truly knows his things like Anthony did. The service and knowledge he provided for me was impressive. Our overall experience with the Westborough Infiniti dealership was stress-free, but with the help of Anthony it just put the experiences of buying a car on top.

Thanks, Richard

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suzieq184
5/1/2012 10:42:46 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Carlino

My Review of Herb Chambers Infiniti of Westborough:
What a great experience!!! I have been shopping for a high-end SUV for 7 passengers for months. I came across the the JX35 on line and was extremely impressed with the features and luxury for the price. My practical side encouraged me to look at the Ford SUVs next door to the Herb Chambers Infiniti before looking at the JX35. The Explorer and the Edge are nice SUVs, but I was looking for something special. I walked over to the the Herb Chambers Infiniti Westborough dealership. I was greeted by the smiling face of the Senior Director of Sales, Anthony Carlino. Anthony immediately made me feel at ease. He asked me to tell him a little about my goals, background and made me understand that he is there working for me to make sure my needs are met.

Anthony Carlino is a true professional and made me feel as if I was the most important customer in the world. He has tremendous experience with the models and is a true asset to the Herb Chambers family. I felt like I had someone on my side the entire time.

I ended up find the car of my dreams and it was an extremely enjoyable experience. I will be a lifetime customer of Anthony Carlino and the Herb Chambers family.

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jessrf
4/27/2012 5:38:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Smalley

My Review of Herb Chambers Infiniti of Westborough:
My car buying experience with Andrew was an excellent! He was very professional, knowledgable and straight forward. We had been to 4 other dealerships in the past month and our experience with Andrew was the selling point! We did not feel like he had to "sell" us on the car, rather he was honest and upfront about the facts and was willing to do what he could to help us get a car that fit our needs.
I would absolutely go back to him for our future needs.

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lcampo
4/26/2012 8:44:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Carlino

My Review of Herb Chambers Infiniti of Westborough:
I would like to thank Anthony Carlino for making the car buying process (which can be very stressful!) extremely easy. I was very particular in what I wanted and Anthony went through every detail thoroughly ensuring I was getting exactly what I was looking for. He clearly has a great knowledge of his product and while not being pushy and "selling" the cars, he educated me and went above and beyond to provide details. In addition to his professionalism he is easy to talk to and I would definitely recommend that anyone looking for a car to go see him.

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nicdi01
4/23/2012 6:18:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony M. Carlino

My Review of Herb Chambers Infiniti of Westborough:
22APR12 - Our friend mentioned to my husband that there is a new SUV from Infinity that just launched for 2013 so after church we all decided to go see it at the Herb Chambers Infinity of Westboro, MA. Now my husband and I had just put a deposit down on a Toyota Highlander the day before so we really were just going to eyeball the new model.

Not really knowing anything about the Infinity line, we were very impressed with their lineup of vehicles, the quality and style that they have to offer. In fact so much so, that we asked if we could test drive one.

Since our friends had previously purchased a car from the Sr. Sales Director, Anthony M. Carlino, they were excited for us to meet him as they had nothing but a very positive experience in dealing with Anthony. Anthony walked up to us with a big smile, an extended hand and completely welcomed us to the Infinity dealership. We immediately felt very comfortable with him and asked if we could test drive the new 2013 SUV. Even knowing that we had no intentions of buying anything, Anthony had the keys in our hands in no time at all and away we went. While test-driving, Anthony explained all the features and capabilities of the new SUV. It was truly amazing and there was absolutely NO PRESSURE from him in any way while 'just looking' at this vehicle. After seeing the difference in the ride and level of quality, we thought, we should think about this?..."hmmm...really? but we just put a deposit down on another car!"

Once we returned to the showroom, while my husband was still circling the SUV, I noticed a nice looking sedan across the showroom floor. It caught my eye and after a closer look, I asked Anthony if we could possibly drive it. He immediately handed us the keys to the G37 and we were off. Wow! - this car just wants to move and move fast!!!! It was a totally awesome ride and completely loaded with every feature. I fell in love with it and knew then, the Highlander would end up living with another family.

When we explained our circumstances with the other vehicle and that the G37 is what we really wanted, Anthony advised us very professionally and properly on what to do. Anthony should have gone home to his family at 6:00, but stayed late just for us! He never made us feel rushed or that he wanted to hurry up and get us out because it was after closing. He treated us with much care and consideration. Anthony took care of every single detail and even sent the installer for the Low-Jack to our home to install it the next day!

We can't say enough about how happy we were to have Anthony handle our purchase. He is nothing less than completely professional, well mannered, knowledgeable and just an honest guy. We will be going back to Herb Chambers Infinity of Westboro and looking for Anthony when we are ready to purchase our next car.

I should also mention that Anthony stood in a constant downpour, walking each of the car models we wanted that was on the lot to find 'our car'. He never complained, just kept a very helpful and friendly attitude the entire time. I know when Anthony told us he wanted us to be happy with whatever we ended up with, he meant it, and we do too when we say he is an awesome salesman and is totally trustworthy.

Thanks again Anthony, you are great salesman and very nice person to know!

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BlackBenz
4/19/2012 9:09:15 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Carlino

My Review of Herb Chambers Infiniti of Westborough:
Buying a used car from Herb Chambers is easy. The money back assurance program also makes it risk free. Anthony Carlino and his team were great and I believe we did the whole transaction in less than two hours. I found some minor issues with the trim after I got the car home and Anthony was ASAP responsive and made things right.

Quick and easy!

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jcarabas
4/16/2012 9:13:23 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sunny Rao

My Review of Herb Chambers Infiniti of Westborough:
Sunny was very helpful and friendly, he made my car buying experience a good one! The process was made very easy and I recommend this dealership and Sunny to anyone

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mk508
4/15/2012 9:38:46 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sunny Rao

My Review of Herb Chambers Infiniti of Westborough:
The dealership and salesperson, Sunny Rao, went above and beyond my expectations. I love my new G37x. Sunny made the entire process extremely simple and quick, from my first test drive to circling the lot to find the exact color combo that I wanted to the day of delivery. He anticipated my needs and answered all of my questions thoroughly and immediately. I had to trade-in my other car; the process was painless and I got a great price.

Sunny and others at Herb Chambers Infiniti of Westborough were extremely knowledgeable and showed exceptional professionalism and courtesy. The service and attention I received during my experience at the dealership made me feel like a VIP – I was treated like I have been going there for twenty years. To top it all off, I got an excellent deal on my new G. This was an incredible car buying experience.

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ccrooks1205
4/10/2012 11:01:23 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Carlino

My Review of Herb Chambers Infiniti of Westborough:
A very good friend of mine shopped around for a car and finally landed at Anthony's desk. He was telling me about how great his experience was with Anthony and without hesitation, knowing I was about to enter the market for a car, assured me I needed to go no further than Anthony. The deal he got was better than any deal he searched on the market. I called Anthony and within 1 weekend, I had the right car, right price, and within 2 hours was at the dealership and driving my car home. Anthony and his staff made the process easy, unstressful, and thorough. This is one of the first times I have coem out of a car buying experience feeling good about the dealer, the salesman, the car and the price. Herb Chambers Infiniti in Westborough is a must see if you are shoppiong for a car. Go to Anthony! You won't be disappointed.

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