My Review Of Herb Chambers Lexus:
After wrecking my car in an accident last year, I was in the market for a new 2013 GS350 and was looking for nearly every option available like ML Sound, Pre-Collision System, Lane Keep Assist etc. and was also looking for a really nice deal . After talking to almost every dealer in New England ( and I am not kidding here), I talked to Mr. Spero Coston at Herb Chambers Lexus and ended up placing the custom order through him. It takes about 4.5 months for Lexus to manufacture and ship a custom order from Japan and based on my 4.5 months of interaction with the dealership , I can safely say that Herb Chambers Lexus ( and more specifically, Mr Coston) are among the best of the best in terms of the overall Lexus purchase experience. Before I tell you why I have reached that conclusion , let me tell you what I experienced at some of the other dealerships in the area.. Lexus of Warwick( Arrogant, Rude behavior ... I was told that they close in 45 mins so I should make an appointment before I come in ) ... Lexus of Northborough ( The ES was more within my price range and and they could work with me to make that happen..even though I wanted the GS), Balise Lexus ( They wouldn't like to place any custom orders and I could pick a car that they had in stock ), Lexus of Watertown (Probably the worst of them all ... I wasted over 2 hours of my time and drove (more than 50 miles each way) to their dealership with my 7 month pregnant wife at that time because I was told over the phone that they had over $4500 in Christmas incentives that I qualified for but I needed to come down that evening.. and after 2 hours of negotiation ,they apologized that I was given inaccurate information and I never found out the price they were willing to sell the GS for).
Mr Spero Coston treated me with respect from the moment I walked in . There were no games , he told me the price he could offer me the car for and it was a fantastic offer for a custom order. I am sure I could have done better if I had picked up a car that they had in the lot but I have not found a better offer in New England area for a custom GS. He was very honest about the time-frame for a custom order and how painful the wait can be (which I totally understand now ). At one point during the four and a half month process, he actually responded to my email even though he was on vacation . Last but not the least , when I finally took the delivery of the car, Mr Coston was supposed to leave for the day at 5:30pm but stayed on for more than 2 hours after his shift ended just to make sure that I was able to drive the car home that day and made sure that he explained all the new features of my car. To me , that is going above and beyond in customer service.
I highly recommend Herb Chambers Lexus and Mr Coston and wlll definitely return here for my future Lexus needs(and btw, I think that the 4.5 month wait was worth it for my dream car... the GS is absolutely phenomenal).
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Herb Chambers LexusAdded:
5/14/2013 3:38:11 PM
Wow! What a fantastic review. I truly appreciate you taking the time to share your experience with Spero here at Herb Chambers Lexus of Sharon. I’m so happy to hear we were able to assist you with your custom Lexus GS350. Everyone here strives to provide all of our guests with an exceptional experience and Spero certainly is a testament to that. I know he'll appreciate your encouraging words. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come!
Herb Chambers Lexus of Sharon