Herb Chambers Mini of Boston

Herb Chambers Mini of Boston
1168 Commonwealth Ave.
Boston, Massachusetts 02134
(877) 823-0324

Manufacturer: MINI


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Twenty-Four Month Rating: 4.8/5
89 Reviews
Herb Chambers Mini of Boston

Overall Score: 5 Star Rating4.8





About Herb Chambers Mini of Boston
Certified: Herb Chambers Mini of Boston
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Chambers Mini of Boston has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



yangqi
3/1/2012 11:19:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rich Tran

My Review of Herb Chambers Mini of Boston:
After more than two months wait, finally got my long dreamed mini. Very happy with my MA Rich Tran and Herb Chambers, best price and great experience. Will recommend to any friend who likes a mini.

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staceynoelle28
2/19/2012 1:51:32 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: matt appleton, matt krappe, ian miller, melissa steffy

My Review of Herb Chambers Mini of Boston:
Purchased a brand new 2012 mini countryman s from Herb Chambers Mini...that was 8 days ago and I've gotten to drive it a total of 2 hours since. It's been in their shop ever since. In addition to purchasing a faulty mini I have received sub par support from their Sales, Service & GM.

2 hrs after purchasing my mini I got an engine failure error light. After speaking with service I was instructed to call mini roadside assistance and have the car towed in. Mini roadside refused to tow my car in w/out $120 first 20 miles and an astronomical rate each mile after b/c I wasn't in the system yet. I of course refused. I was then instructed by service to drive my car down. After not having the deposit for an enterprise rental they acted as though there was nothing they could do. No loners avail- only loners were part of BMW. Same company but I was told "it's a different department. nothing we can do for you". I was expected to find my own way home- take the bus- etc...after I purchased a NEW car only hours earlier. I had to demand a manager to secure a loner car.

After 3 days I picked up my car- assured they fixed the sensor issue. I got into my car...drove approx. 20 feet outside the dealer and the light came back on!!!!! They had my car for 3 days and fixed NOTHING. I am now told they are opening a PUMA case w/engineering to try and find out what is wrong with my car. I received a call from the GM, Melissa Steffy, after writing a few emails...but the call was just a brief brush off apology. I am still without a car.

Herb Chambers clearly doesn't stand behind their vehicles, they provide sub-par service and are too large to worry about the bad experience of 1 person.

Buyer beware- think twice before heading down to Herb Chambers dealerships for your new car.

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episue
12/22/2011 6:59:07 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Tran

My Review of Herb Chambers Mini of Boston:
I didn't end up buying a Mini but came close to it and enjoyed working with Richard Tran. I test drove the cooper clubman twice. He is very knowledgeable and talked through various scenarios of buying a car on the lot versus ordering one. Very nice, good communication, never got pressure to buy the car.

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jennhuss
10/22/2011 1:43:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin (Lease End Inspection)

My Review of Herb Chambers Mini of Boston:
I came in for lease end inspection. Thanks to Kevin, who was extremely friendly and efficient, it was an easy and painless experience. I even enjoyed it!

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markeybarnyard
10/17/2011 5:39:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kate George, Kindy Chiang, Richard Tran, Sammi Tong Iqbal, Ian Miller

My Review of Herb Chambers Mini of Boston:
Highly recommended.

Herb Chamber’s sales team excels with a rare combination of expertise and tireless good nature. I’ve had my new Mini for just a week; they have made my year.

I was treated with intelligence, respect, and indeed enthusiasm, throughout the configuration, ordering, and purchase. I believe all auto dealers recognize the anxiety of purchasing a car. However few are capable or perhaps willing to give up this advantage. I’m grateful for the decency I was shown, -and as a gift, I met several nice people.

I went to them with the well deserved recommendations of friends and relatives, whose potential return commerce clearly motivates business integrity. I thus received a great price and exceptional service, as well as the future promise of good relations for care and maintenance.

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tgold1234
10/14/2011 12:09:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Herb Chambers Mini of Boston:
I never thought that I would write a great review about a car dealership...until now. Herb Chambers Mini of Boston is quite the dealership. Unlike another Mini dealership, I did not feel pressured at Herb Chambers to make a purchase. Ian (the manager) and Scott (the sales advisor) treated me so well that I left the dealership very satisfied. Also, Ian and Scott were extremely knowledgeable about Mini cars, down to the last details. At Herb Chambers, I never felt sold-to rather I felt these guys genuinely cared about getting me the right car at the right price. To sum it up, THANKS - Herb Chambers Mini, Ian and Scott for making my dream of owning a Mini Countryman a reality...now I just have to wait for it to come in :)

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nickzappia
10/4/2011 12:45:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Bugbee

My Review of Herb Chambers Mini of Boston:
Kevin Bugbee made walking into this dealership a very rewarding decision. He saved me money, went out of his way to handle my end of lease smoothly and quickly.. I will absolutely shop for my vehicles here in the future.

Best - Nick Zappia

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ministripe
10/1/2011 2:39:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ian Miller

My Review of Herb Chambers Mini of Boston:
When I bought my car from Ian Miller, he promised to help me every time I need to come in for my scheduled service. He gives very good service and I send all my friends to buy car from him.

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BigMini
9/30/2011 4:37:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ian Miller

My Review of Herb Chambers Mini of Boston:
I had a great experience wiht this dealer. Ian Miller was by far the most friendly and easy-to-deal-with salesperson/manager I had ever encountered. No pressure and nothing but helpful. I would highly recommend Herb Chambers Mini in Brookline if you want a delearship that treats you with the respect you deserve and with an approach that I wish every dealership had.

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RichardJUSMC
9/29/2011 9:57:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Tran

My Review of Herb Chambers Mini of Boston:
To start, here is my original email sent to the team we experienced during our time at Herb Chambers MINI in Boston:
First off we would like to say thanks for the experience we partook this past weekend. I have selected each of you for this communication as you all played a part in how we feel. I could not locate Brian's email address so please ensure he gets a peek at this note.

Kate, of which we never met, was actually the key to this event taking place. So especially to Kate I must say had you not followed up with us during preliminary contact stage then we would have never came to visit.

Next comes Brian for his acceptance style greeting us at the elevator on the 3rd floor. Thanks Brian as you left me with originality and not one of "this guy is faking it" style. You are great.

Before I forget...the valet person which was exceptional. He left us with security in leaving our vehicle in your hands while we did our shopping.

Now is Ian, most professional and straightforward. Pleasure working with you.

Next up is Richard, but I'll get back to that shortly.

Now up is Scott, although we never officially met, I did run into Scott during the "pay up" stage that takes place on the first floor. Scott went out of his way to assist me with the coffee machine as I did not have my reading glasses. For that I thank you Scott.

Kiam, most wonderful time spent with him. Accuracy along with attention to detail left us with comfort during the "pay up" stage.

Now back to Richard. As most of our time was spent with him we had the opportunity to get to know him best. Most excellent experience with Richard.

Lastly, I thought about sending this on the ride home yesterday of which my doubts approached. I cannot express enough to each of you the significance your parts played throughout all the stages of a vehicle purchase. As I myself know first hand the experience of purchasing from a dealership is not one of "hey I can't wait to do that again"...but after our visit with you I can say most definitely that your team is what some call...the "TOTAL PACKAGE"...

So if you haven't heard it today...well I am telling you...you are a most excellent "Total Package"

Semper Fidelis

Richard J and Estelle A

MUCHES

I must add an additional comment here...see when you purchase a vehicle it is done in stages...stage one is deciding on your current vehicle...stage two is the process of picking a replacement...stage three is research...stage for is locating a seller...stage four is the visit to the seller...stage five is finding the car at the seller...test driving...financing...and on like that. So the point here is for me as I have purchased about 12 vehicles in my life time, I have never made it through the purchasing a vehicle without some major issue during one of the various stages involved. It's kind of like you make it all the way to stage nine when you are finally sitting with the finance people. You already know your credit score cuz hey that's easy enough to print out online from Equifax...and the finance person says "well your credit doesn't quite put you into our best rate but we can get you 5.9" or "we can't give you this deal unless you buy the extended warranty" or better yet the salesman is one of those demeaning types that talks down to you like your teenager does when you tell them to take out the garbage...So where I am going with this is, my wife and I made it through to the end of all the stages...and I must say with complete satisfaction. It wasn't because of the sales manager, or the receptionist or the price...it was because the entire TEAM we dealt with...9 in all...each one of them played such a pivotal role. One would deem them the "TOTAL PACKAGE" From the valet attendant...most wonderful man...to the greeter off the elevator...completely desirable...So one cannot comprehend satisfaction of the purchasing process until one visit's this dealership...cuz it's not a dealership...its an effort...a tactical strategy put together designed to make you at ease and not lead but merely taken on the journey of the Herb Chambers Mini "TOTAL PACKAGE" Thanks again guys...and when the volvo goes...maybe my bride will see fit to put me in the clubman...the blue and black one on the showroom floor. When she does, I will be there...Good stuff...don't miss it.

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