Herb Chambers Mini

Reason for Visit: Service

I recommend this dealer: No

My Review of Herb Chambers Mini:
In January 2008, I purchased a 2007 Mini C from Kerry at Herb Chambers. When I bought the car, I decided to buy the warranty plan on the tires for 895.00. It covers any flats you experience in the first five years of ownership or 3,000 in tire repair. When I bought the car I was told that seeing that I live in Rhode Island, Chambers would pick up and deliver the vehicle for any service. The other day I had a screw puncture my front passenger tire. When I called service they told me that they never heard of picking up the car and to call mini roadside. I called roadside assistance and explained my situation . They in turn called Inskip Mini in Warwick to see if they had the tire in stock and if they could take it in that day. That dealership was more than accomodating flat bedding my car and replacing my tire within a few hours. Herb Chambers has left such a bad taste in my mouth that I would not reccommend them to any of my friends or family.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Mini:
I have been interested in a mini for a while now and have been tracking inventory via the web for Herb Chambers mini for a few months. A number of entries have appeared in their new and used inventory however, every time I have contacted them they have a: just sold out even though the cars were just posted that day or b: the latest is they don't have the cars listed but hope to get them in in the future. Promised callbacks regarding inventory are made but never received. Seems a little questionable advertising what they don't have for sale.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Mini:
First of all, I can't say I would recommend or not recommend this dealer YET. Let me explain my situation. I have a car valued with kbb and Nada at 20k. Unfortunately, Herb does not do the brand of car I own. So Greg came down and gave me the barebones auction price, which is way way below wholesale, which is below trade-in (he didn't even bother to add any of the options). Well, they originally offered me 11k, and I was able to get them up to 14.5, but still darn too low. A week later, I went across to their Toyota dealer and they gave me 18k with very little effort on a Prius. I was very unhappy with the whole event and through friend's friend got Melissa's name. I spoke to Melissa, (Who manages the BMW/Mini, apparently), and she said bring the car in and we'll give you the best price for my car. I will know in 5 hours what the 'best price' is.

As for the actual purchase, mini has no negotiations. You basically build it on the web, print it out and the price that's on the printout is what you get. No incentives or benefits so you get what you see.

As for the sales person, Chris has been good to me. He's an honest 'kid' and I like that. The previous sales guy was a cocky guy with a chip on his shoulder. I don't know. Maybe that was because I am an asian, and he was and it was at the end of the day. What I can say is he was one of the worst sales person I dealt with.

My girlfriend is almost certainly going to buy a mini as well so I am going through the 'learning' experience for both of us. We'll see how it'll turn out and I'll report updates.

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