Reason for Visit: Sales
I recommend this dealer: Yes
My Review of Herb Chambers Toyota of Boston:
At this dealership you will find an experience similar to other megachains like Boch and Ira: they are very good at getting your money out of you, but they'll make you feel OK about it. After I inquired about an Internet listing for a used RAV4 which turned out to be at another Herb Chambers dealership in Rhode Island, they brought it up for me to see without any commitment from me to buy it, which impressed me. Then they kind of nailed me during the price negotiation, but as far as I know it was fair-and-square. So, be prepared for a tactical negotiation process, especially if you have a trade-in. Also watch out for the doc fee ($259) which is not regulated by the state.
The transaction proceeded smoothly, but I felt the salesman became markedly less helpful once the deal was signed. All-in-all, an acceptable but certainly not outstanding experience.
Based on having visited many dealerships while shopping, I would more strongly recommend Bernardi Toyota in Framingham and Copeland Toyota-Scion in Brockton. Turns out those places are also highly rated on this site (along with Acton Toyota, which I didn't have a chance to visit).
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