MetroWest Hyundai

Do not buy a vehicle from this dealer, they lost my wife's title and its been a week every time she calls, she is told someone will call back. No one called back, Its been over a week with no results, wife's title and its been a week every time she calls, she is told someone will call back. No one called back, Its been over a week with no results, no one there seems to know up from down. STAY AWAY. More

Still owed $6000 for my car I gave to them. Have not heard from any one. Getting ready to lawyer up. Have not heard from any one. Getting ready to lawyer up. More

This review is for 0 stars, but website doesn’t let me give less than a star. Doing business with MetroWest Hyundai was AWFUL. As a young woman buying a car for the first time, I was looking for a dealers give less than a star. Doing business with MetroWest Hyundai was AWFUL. As a young woman buying a car for the first time, I was looking for a dealership that would make the process easy and seamless. About a week ago, I came here to purchase a vehicle. Everything seemed great and I went through with the purchase. Upon agreeing to buy the vehicle, our salesman Nicholas, asked if we wanted to leave the store to take a break/food while he and his team prepared the paperwork for finance. We agreed and returned later that day. Upon returning, we were made to wait OVER AN HOUR ON A THURSDAY in the waiting room to finally be able to meet with Aubrie, the finance manager. When we did meet with her, she was rude and seemed very irritated with my asking of questions (even though it was my first time buying a vehicle). About a week after the purchase, I noticed my vehicle hadn’t been registered, something I had paid for the dealership to do for me. When asked why it wasn’t registered, it turns out the dealership had sold me a pre owned vehicle of which they DID NOT HAVE A TITLE FOR (an illegal practice). This caused two days worth of stress where the dealership, specifically Nicholas, Sam, and Jeff gave me attitude numerous times and almost left me with no vehicle to drive given it was past the grace period to register a car while attempting to track down the previous owner of the vehicle. On one call, Nicholas told me “we are not going to drop everything we are doing to fix your problem”, even though it was a problem they had caused! They were extremely rude, dodged my calls numerous times, and lied. Horrible experience as a first time buyer. DO NOT DO BUSINESS HERE - ONCE YOU HAND OVER A CHECK THEY WILL SCREW YOU OVER!! More

Buyer BEWARE! ! We had one of our worst car buying experiences at Metrowest Hyundai. If you have an option, go elsewhere. Recently we purchased a new car from Hy ! We had one of our worst car buying experiences at Metrowest Hyundai. If you have an option, go elsewhere. Recently we purchased a new car from Hyundai. Car buying can be stressful after all the games that get played, we finally settled on a car, signed the purchase contract and gave them our deposit. Three days later we get a call from Metrowest saying there is no deal, and that we owe more money if we want to purchase the car. What good is a signed contract, if they can pull out of it(I don’t even know if that is legal). It just crazy - they have all our money, all the leverage. It was dealing with dumb and dumber in trying to get a straight answer as to how or why. Managers were useless.... Talk about stressful experience and one I felt others should be aware of what you could be dealing with there. If you have a choice, steer clear!!!. More

I went in andest drove a used car. I was not ready to purchase "on the spot". I had done some research, they car was overpriced. No follow up with sales. 3 days late price drops ov I was not ready to purchase "on the spot". I had done some research, they car was overpriced. No follow up with sales. 3 days late price drops over $1,000! I call to sales stating I'm interested, leave a message on sales persons extension. They are off the next day. I called to talk with someone else as I intended to purchase the car. A woman took a message who was oddly "heavy breathing". I got a call from a "manager" who never told me his name and was obviously rushing. I gave him my name and asked that my salesperson call me early in the am so we could work on a purchase. I filled out the credit application. I heard nothing back from them. Not an email nor a call. I purchased another vehicle some where else. It's even in better condition than the one there. Too busy to return calls and emails? So sad because you lost a sale and now your commission will be less. Do better.... More

Brought my Hyundai Tucson in for an oil change, everything was great Cole the Service advisor was very polite and friendly. a everything was great Cole the Service advisor was very polite and friendly. a More