Herb Gordon Subaru

Herb Gordon Subaru
3121 Automobile Blvd
Silver Springs, Maryland 20904
(866) 520-7894

Manufacturer: Subaru

Most Reviewed Employees
Jason Withrow Jason Withrow
Eric Lendrum Eric Lendrum
Michael Schildt Jr. Michael Schildt Jr.
Mike Schildt Mike Schildt
Service Manager
Ken Hanscom Ken Hanscom
Need a New Car?

Dealership Amenities
Wireless Network
Service Appointment Reminder
Shuttle
Complimentary Coffee and Tea
TV in the waiting area

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
102 Reviews
Herb Gordon Subaru

Overall Score: 5 Star Rating4.9



About Herb Gordon Subaru
Certified: Herb Gordon Subaru
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Gordon Subaru has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



lcolley
4/22/2012 11:21:50 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Withrow

My Review of Herb Gordon Subaru:
My experience with this dealership was beyond what I could have expected. After visiting a few dealers in the area, I found a vehicle that I wanted to purchase. I called this dealer and visited another to get some price quotes. This dealer was able to beat the other by about $1500. I could not believe the difference. Not only was the price wonderful, all of the people that I dealt with from each department were awesome. Jason, Charles, and Matt, as well as the manager Dave gave me a wonderful experience that I will pass on to friends and family who are interested in Subaru.

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Response from: Herb Gordon Subaru
Added: 5/2/2012 4:24:55 PM
Good afternoon Icolley. In response to your review, I want to take the time to thank you for praising our dealership. Herb Gordon Subaru works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again Icolley and have a great day!

Jerry20009
4/17/2012 4:42:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Laksman

My Review of Herb Gordon Subaru:
I've been going to Herb Gordon's Subaru for almost 10 years. I have found the staff to be friendly and helpful and always professional and courteous.

When I went there to buy my 2nd Forester I dealt with Laksman. He was invariably pleasant and friendly and very knowledgeable. I found it a pleasure to work with him and he was able to answer promptly any questions that I had. I would recommend him to any friends who might be looking for a Subaru.

I also found that dealing with the Finance Department a pleasant experience. Matt Diorio was courteous and friendly and answered my questions promptly and completely. Even though financing can be a tense moment it was not.

I have one suggestion and it is about financing. There are various additional services that can be ordered and they are brought up when you sit down to discusss the financing. That is not the best time and it leaves the customer to make a lot of expensive decisions at the moment that he might already be over-whelmed with what he is purchasing. I suggest that it might be more helpful to all concerned to present these options to the buyer a week or two before the delivery of the car thus giving him time to consider them. I know that now, as I think of them, there are one or two that I might have been interested in buying but at the time I was not focusing on them.

This is only a suggestion and no reflection on Matt who took the time to explain them to me but I coudln't really concentrate on them. This might be me and maybe others are better at this moment in the car buying process.

I will recommend Herb Gordon to my friends who are looking for a car.

Jerry Barrett

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Cookiemaxfield
3/27/2012 9:18:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lakshman Sukar

My Review of Herb Gordon Subaru:
From the minute I walked in the door I was treated like I was Lakshman Sukar's favorite customer. He was courteous,attentive and friendly. I was very impressed with his knowledge of the vehicle I was interested in. Lakshman understood I was going to test drive a few different cars before making a decision and it may take a couple of days to accomplish this. He called me to follow up the next day, and sent me a letter thanking me for looking at Subaru. My husband and I went back on a Saturday late afternoon to drive the Outback I was looking at again. No problem and they even appraised my trade-in while we were test driving the car. I think the price of the new car as well as the trade in was very fair. We returned after the weekend and purchased a new car from Herb Gordon Subaru and both Lakshman and Brian took their time to explain everything about the vehicle and the financing. Both my husband and I agreed that no one has ever taken the time to get in the car after we signed the paperwork, and explain all the features of this car again to make sure all our questions were answered. Lakshman Sukar is the best and I would highly recommend anyone looking for a Subaru to visit Herb Gordon and see Lakshman.

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Edw2
2/22/2012 1:40:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lakshman Sukar

My Review of Herb Gordon Subaru:
The dealership was is well organized and the staff very professional. The maintenance department is clean and efficient. My sales representive, Lakshman Sukar, was friendly and helpful. I had looked at other dealerships but ultimately chose Herb Gordon Subaru. For the first time in my car buying experience I felt that I had gotten a very good deal.

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HappyUSCamper
2/19/2012 5:35:09 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Stauffer, Brian Liddiard

My Review of Herb Gordon Subaru:
When I first arrived at the Herb Gordon dealership, I was not quite sure what type of vehicle I wished to purchase. Subaru was one of 5 manufacturers and 11 models that I considered. I met Chris Stauffer who was very helpful in showing me and letting me test drive 2 Subaru models. I really appreciated his knowledge, friendliness, and professionalism. After visiting all the dealerships that interested me, my choice was reduced to 5 models, including the Subaru Forester. Since gas mileage was an issue for me, Chris pointed out that the Forester optionally was manufactured with standard transmission. When I test drove the standard transmission, I felt that I found my match. I considered all my possibilities and decided that ordering my vehicle, rather than purchasing off the lot was my best choice. I made an offer that I thought was a very nice price for me, and it was accepted without drama. The ordering of the car was not an issue, and I drove my car away about 4 weeks after I ordered it. The financing was remarkable (o% for 3 years), and I concluded the most pleasant purchase (I've purchased 5 vehicles in my lifetime) that I've ever had. I am one happy camper, literally and figuratively!

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GlenelgMom
2/16/2012 9:55:24 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Melson, Lakshman Sukar, Mike Roy

My Review of Herb Gordon Subaru:
Terrific Subaru dealership! Based on previous reviews read on this website, we chose to visit Herb Gordon Subaru first when recently shopping for a 2012 Outback Limited. Lakshman Sukar and Dave Melson were terrific - both in person and then on the telephone when we called with follow-up questions after our test drive. Since this was our first Subaru purchase, we wanted to shop any price quote hard and also, to find out which dealership would be best for service and/or any future potential vehicle issue. After going to numerous dealerships in the MD, VA, DC area, not only was Herb Gordon Subaru's quote the lowest, they hands down provided the better service and consistent friendliness. Dave Melson was especially impressive and helpful - that man knows Subarus! Our advice to anyone in the market for a Subaru - go to Herb Gordon Subaru first and save yourself time and money. They are a rarity in a world of less-than-desireable salespeople and pushy dealerships...they are honest, knowledgeable and first class! We're confident we made the best deal price-wise and have purchased from a reputable dealer that stands behind their vehicles. Thank you Herb Gordon Subaru!

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subi_buyer42
2/11/2012 6:41:13 PM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Mike Roy, Chris Stauffer

My Review of Herb Gordon Subaru:
Tried to buy a car here but could not get anyone to return my calls after the initial visit (they didn't have one in stock with the colors/options I wanted).

Expected to hear from them soon about progress finding the trim/color I wanted, but didn't hear anything. Tried calling, but found it VERY hard to get the sales people on the phone. Left many messages, all went unanswered. When I did manage to get them on the phone, they'd say they were working on it and would call me with news but then didn't. After getting the run-around for 3 weeks I went to another dealership and they got me the trim/color/options I wanted in less than a week!

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salbowie
1/23/2012 5:52:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lakshman Sukar, Brian Liddiard

My Review of Herb Gordon Subaru:
This is my second Outback purchase in 2 1/2 months I enjoyed my wife's so much that I traded in my F150 for one myself Great Car!! and I can not say enough about how enjoyable it is to deal with Herb Gorden the entire dealership is a First Class act. Lakshman is awesome this is my 3rd purchase from him you can not go wrong working with him on a new car deal. try all the other dealers then go to Herb Gorden and see Lakshman you will be happy that you did.

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richvh12
1/12/2012 5:10:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Withrow

My Review of Herb Gordon Subaru:
You hear horror stories about buying a new car, but I couldn't be happier with my experience at Herb Gordon. It started the first day talking to Jason who made a very fair and transparent offer to my fiancee and I on our new Impreza Sport Limited. They didn't have one on the lot yet so Jason's colleague John let us look all over his personal car. Jason followed up while the car was on order and then when we took delivery this week Jason and Michael (with a severely injured hand) stayed very late to help us attach a bike rack and walk us through all of the car's features (bluetooth setup, etc.). Finance manager Matt Diorio stayed late as well and saved us a half a point on the financing. Herb Gordon isn't the closest Subaru dealer to our home, but it's totally worth the trip.

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AJOutback
1/11/2012 10:54:18 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Withrow, Bryan Liddiard

My Review of Herb Gordon Subaru:
A fair and pleasant new car purchase. Jason was helpful and responsive over the course of a month of phone calls and emails. When Subaru of America issued a stop ship order that delayed my car's delivery until I was out of the country, Jason arranged to hold the car until I got back even though I had not completed the purchase. He spent an hour personally going over the car's controls and setting up the Bluetooth links. Bryan's presentation of a dealer financing offer was fair, nothing deceptive as often happens.

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