Heritage Chevrolet Buick Owings Mills

Heritage Chevrolet Buick Owings Mills
11234 Reisterstown Road
Owings Mills, Maryland 21117
(866) 730-3826

Manufacturers: Buick, Chevrolet

Most Reviewed Employees
Edward Wojcik Edward Wojcik
Management
Steve Oxendine Steve Oxendine
Internet Director
John Cannon John Cannon
Jerome Nelson Jerome Nelson
Sales Consultant and Floor and Desk Manager
Wayemust Scott Wayemust Scott
Salesman
Dontae` Davis Dontae` Davis
Internet Sales Coordinator
James Fish James Fish
Sales Consultant
Constantine Spivak Constantine Spivak
GM
Ricky Walston Ricky Walston
Heather Barwick Heather Barwick
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.7/5
231 Reviews
Heritage Chevrolet Buick Owings Mills

Overall Score: 5 Star Rating4.7







About Heritage Chevrolet Buick Owings Mills
Certified: Heritage Chevrolet Buick Owings Mills
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Heritage Chevrolet Buick Owings Mills has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



ginserto
4/24/2012 8:10:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: stockton and chris

My Review of Heritage Chevrolet Buick Owings Mills:
Stockton and Chris make the perfect team! I was able to choose a car that suits my needs for me and my family. They were very knowledgeable and understood what my expectations were and made our goals.

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Response from: Heritage Chevrolet Buick Owings Mills
Added: 5/2/2012 5:05:58 PM
Hello Ginserto, Heritage Chevrolet Buick Owings Mills would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with the team! Thank you again for your review.

mvstencil
4/2/2012 5:25:13 PM

Overall Score: 3 Star Rating   3.2  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: John Cannon

My Review of Heritage Chevrolet Buick Owings Mills:
We purchased a 2007 Chevy Equinox. The car was very dirty on the inside. We spent most of the next day cleaning it. There were stains on the carpet and seats that we were able to get out with a little carpet cleaner. We found cereal and cards under the seats and there were spills on the plastic that had not been wiped off. It appeared that very little had been done to clean the car. We were also not told that the dealer did not have the key fob for this vehicle until the deal was signed and we asked for both sets of keys and were told that they only had the one manual key, even though the ad on their website stated that the car had keyless entry and remote starting.

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Response from: Heritage Chevrolet Buick Owings Mills
Added: 4/4/2012 11:42:01 AM
In response to the customer’s review, Heritage sincerely apologizes for any inconveniences the customer had experienced during their visit. We have advised our Detail Department about the preparation of our inventory. The manager of the clean up department was not present when that unit was cleaned. The vehicle was not cleaned to our standards. I apologized for the unacceptable presentation of our inventory and we offered a full detail to the customer at another time. We will also provide them with a keyless remote entry for the vehicle. The customer had not complained to management about their concerns and we were unaware of the situation. Now that we are aware, we aim to completely satisfy the customer. We would like to thank them for their business and we appreciate the opportunity to make them a Heritage Customer For Life!

Robert Lee
General Sales Manager
Heritage AutoPark
rlee@mileone.com

ttimmons1960
3/5/2012 1:05:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerome Nelson

My Review of Heritage Chevrolet Buick Owings Mills:
This is not my first experience, when working with Mr. Jerome Nelson. Mr. Nelson is a wondeful guy. He is fantastic! His knowledge and friendliness made my experience quick and easy when purchasing my 2011 Cheverolet Malibu. I would recommend Mr. Nelson to anyone and have done so already.

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Patrickkruse@yahoo.com
2/26/2012 5:13:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Allen

My Review of Heritage Chevrolet Buick Owings Mills:
Mike was fantastic. Definitely an asset to the organization. His knowledge, friendliness & knowledge made for a quick, easy and painless experience. I would recommend this dealership to anyone and recommend Mike in particular.

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gradon12
2/25/2012 9:32:25 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Allen, Gordon James

My Review of Heritage Chevrolet Buick Owings Mills:
They were excellent in every step of the transaction. The entire staff was friendly to my family. They were very honest, and they even matched a competitor's price. I love this dealership. This is the only time I've felt good about my vehicle purchase... Usually I feel like I've been taken advantage of. Keep up the good work guys :)

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Mike803
2/24/2012 5:23:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Oxendine, Jerome Nelson, Gordon James

My Review of Heritage Chevrolet Buick Owings Mills:
I was looking for a C5 Corvette with low mileage and found one at Heritage Chevrolet Buick. As I am a very particular customer, I started emailing Steve Oxendine and asking a number of questions about the condition of the car, what I could get for my trade, etc. Over the course of several weeks, I had probably emailed Steve 20 times or more. He always responded quickly, was patient, courteous and very helpful. Since I live about 100 miles from this dealership, I was somewhat reluctant to make the long drive for fear of being disappointed in the car or not liking the deal. Steve kept reasurring me and, after I repeatedly expressed my numerous doubts, he told me that sometimes you just have to make a leap of faith. Well, those were true words that I took to heart. My wife and I drove up on Feb 17th, 2012 and completed the transaction. Steve, Jerome Nelson and Gordon James were professional, honest, friendly and made us feel welcome and right at home. It was a smooth, easy transaction and it was a pleasure doing business with these fine gentlemen. I will not hesitate to recommend them to anyone interested in a new or used car purchase and that the drive is well worth their time.

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angela20
1/29/2012 2:19:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edward Wojcik

My Review of Heritage Chevrolet Buick Owings Mills:
I was having such a hard time getiing a loan to purchase a car that I had gave up.Ed called me once and I told him that I was waiting for paperwork to get completed.he said okay, and that was that.When I finally recieved the bad news of no loan,I quit.Ed called me back later that week. I told him what happened and he said lets give it a try anyway.He said they had programs to help people like me.I was still skeptical but he would not take no for an snswer so I said go ahead.He called me back a few minutes later with some questions.I didnt hear from him anymore that day.I figured it didnt work.The next day he called to ask when can I come and do my paperwork.I said I am ready.when I signed the finance paperwork I noticed that it was dated for the previous day.I could not believe it.I am so happy that he persisted on doing this.he went to shake my hand after it was all done.I told him,I dont want your hand I want a hug.I am so greatful to him.he is the most nicest anf honest sales person I have ever had to deal with.He is the best.I LOVE HIM,I LOVE HIM,I LOVE HIM. THANK YOU

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badchild1
1/13/2012 9:24:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Cannon

My Review of Heritage Chevrolet Buick Owings Mills:
I was interested in purchasing a 2012 Chevy Equinox 1LT and found a vehicle that matched my description through Google. The dealership that had this vehicle was Heritage Chevrolet-Buick, Inc. I went to their website and found the 2012 Chevy Equinox 1LT and it listed the MSRP as well as the price that I would get it from Heritage. I called the dealership to ensure that the price listed on the website was correct and John answered the call. John explained to me that this was the correct price and reminded me that this price did not include the sales tax, the destination fee, the processing fees, nor the MVA tag and title fees. He then asked me when I would like to come to see the vehicle. At that point in time, I told him that I was still shopping around to get the best price and he told me that if he could help just call him back. Well, I spent most of the night researching various Chevy websites to find out that Heritage was offering the best price. The next day I called the dealership looking for John and found out he was there (and it was his day off). I told him that I would like to come to see the vehicle and he stated that he would wait for me to come to the dealership and to take my time getting there. When I got to Heritage, he had the vehicle ready for me to inspect and then we talked numbers for the purchase price. Within 1/2 hour, John gave me the price I was looking to spend for the vehicle. We began to fill out the paperwork and within 3 hours of my walking into Heritage I was walking out the door with keys to my new 2012 Chevy Equinox 1LT. The reason it took so long was the Business Manager was busy seeing people (this was the only thing that I would have to complain about); otherwise my experience with Heritage was excellent --- dealing with John, the salesperson, to meeting the sales manager and even speaking with the general manager. I went to 3 other dealerships prior to going to Heritage and walked out of everyone of them do to the bad service I received. I even called GM in Michigan to complain about them and to report the bad experiences I was having trying to purchase a new Chevy vehicle. I will be calling GM to let them know about my excellent experience with Heritage.

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ericbrown
1/9/2012 6:19:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Wojcik,Gordon James,Steve Oxendine

My Review of Heritage Chevrolet Buick Owings Mills:
I was looking for a chevrolet pickup. Went online and found a great deal at Heritage Chevrolet. The salesman was the best I have ever dealt with. Along with the internet and business managers the three men put together a deal that I couldn't pass up. I was able to purchase a brand new pickup cheaper than a used pickup at another dealership. It doesn't get any better than Heritage Chevrolet! My family and I will be purchasing future Chevrolets from Heritage.

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mmiers78
1/2/2012 11:03:46 AM

Overall Score: 2 Star Rating   1.7  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Tony, Robert

My Review of Heritage Chevrolet Buick Owings Mills:
After I wrote a review for my poor sales/service after the sale experience, I received an email from Robet Lee, the GM. He promised to make it right and set up a service appointment for this morning. I drove the 46 minutes to the dealership from my home only to find the service department was closed. I even called while on the road to confirm my appointment for this morning and was told to talk to Tony when I got to the "Chevy store". Tony decided it was more important to find out who my salesperson was than helping me. Not only was service closed, but my loaner car wasn't ready. I left and about 30 minutes later my husband received a phone call saying my loaner was ready... I was almost home by this point. It's apparent to me this dealership has internal issues that aren't just a temporary glitch. I honestly have never felt more unwelcome or been treated so poorly by an auto dealership. We will never return nor will we ever recommend anyone on this staff. Mr Lee asked me to update my review after he emailed me setting up service appointment and I advised him I would be glad to after the promised work was done. Here's my update!

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Response from: Heritage Chevrolet Buick Owings Mills
Added: 1/16/2012 4:59:13 PM
We had been working with this customer for several weeks to try and give them the experience they deserve at Heritage Chevrolet Buick. On the day of service, the customer contacted their salesman's personal cell phone to let him know they would be arriving in one hour; however, the customer arrived much earlier than they originally stated. Our service center was closed on this particular day, but this did not affect the service that needed to be done to this customer's vehicle. Unfortunately, the customer assumed that because our service center was closed that we were not going to service their vehicle. We wish the customer would've stayed at the dealership so their concerns could've been addressed, and also so that we could’ve explained the process that needed to take place in order to service their vehicle. Heritage Chevrolet Buick tries to do everything it can to please its customers and we’re disappointed that we could not make this customer happy.

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