Heritage Ford

From the saleswoman to the general manager I found everyone to be professional, respectful and to the point. everyone to be professional, respectful and to the point. More

Bill is great! He got me right in and out in about 3 hours with a pre-owned vehicle and sold my old vehicle. There was no strong arming by the finance folks either. He got me right in and out in about 3 hours with a pre-owned vehicle and sold my old vehicle. There was no strong arming by the finance folks either. They suggested various options after listening to how I use the vehicle and such and I felt they were doing it on my behalf rather trying to sell me something. More

Good place to get a vehicle Nice people, very professional They are very successful, so that tells the story professional They are very successful, so that tells the story More

This was probably the least stressful and most pleasant vehicle purchase we have ever made. Michael Stock was our salesperson who was down to earth, friendly, and honest which was greatly appreciated by us vehicle purchase we have ever made. Michael Stock was our salesperson who was down to earth, friendly, and honest which was greatly appreciated by us. Theresa Moss in the finance department was also very friendly and she broke everything down for us to make sure we understood everything on our paperwork. We love our new vehicle and overall had a great experience with Heritage Ford. More

The over all purchase experience at Heritage Ford with Jake Dwinell was excellent. Jake was very timely with responses to my email or phone requests, was knowledgeable about the vehicles I was interested Jake Dwinell was excellent. Jake was very timely with responses to my email or phone requests, was knowledgeable about the vehicles I was interested in, and when he didn't immediately have the requested information, he quickly obtained the information and communicated it to me in a timely and efficient manner. More

Best experience I have ever had purchasing a vehicle from a dealership. I came in undecided on what I was looking for and they took the time to guide me through the process from several options to driving aw a dealership. I came in undecided on what I was looking for and they took the time to guide me through the process from several options to driving away with the perfect vehicle for my needs--not to mention a greatly discounted price, good interest rate, and just a good deal all around. If you are looking for a Ford (or any make for that matter), Heritage has the friendliest, most knowledgeable team around and you won't leave with that regret in your heart (like you would most dealerships 😆) More

Pleasant experience from the beginning. Noah very knowledgeable with vehicle and purchase arrangements.Very professional and personable Theresa Moss also made the financing options clear and Noah very knowledgeable with vehicle and purchase arrangements.Very professional and personable Theresa Moss also made the financing options clear and easy to understand.A great team!Would do it all over again! More

Great team and service. I had a pleasant experience and they made it as easy as possible. I had a pleasant experience and they made it as easy as possible. More

Noah was very helpful with the purchase of my F-150. Theresa was very thorough in explaining financing and process paperwork Theresa was very thorough in explaining financing and process paperwork More

Liars. Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer a Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer and Michael Stock only to be kind. He was not great, to be honest. He was only adequate at best. But when I got home with my certified preowned vehicle that I paid thousands extra to have it fully covered with warrantee, I found that some electronics were faulty and not working. I spent $30,000 nearly 6 weeks ago and I still do not have a fuklky operational truck even though they are suypposed top be "certified preowned". What a sad joke. The service department must have let the issues slip when putting the vehicle out for sale. So it would be great idf they owned up to their mistakes. They also told me a card was in the glove box with the car's keyless lock code. It was not there and 6 weeks later with several phone calls, I still cannot get the proper code from them. Michael Stock and Mark Halliday both told me the broken parts would be fixed but they never got back to me. I told them I am working very long hours growing food for our community. That is why I bought the truck. I do not have time to chase them around for over a month, days on the phone being given the round-around.. So instead of owning up and taking responsibility for their mistakes like grown men, they lied and said that the service dept made several appointments that I did not show up for. They never called or emailed me even once. It is all a pack of lies. They claim to record all phone calls so I asked to provide the recording of ANY phone call or to show me even a single email from the service department or any conversations about any service appointments. These things cannot be provided because they do not exist. They are Liars and I do not trust dishonest people with my money or my property. I suggest that you also learn from my mistake and do not trust these people. I am cancelling the extended warranty because obviously it was thousands extra for absolutely nothing. I can get much better from another company. The warranty company does not agree with Heritage Ford's Michael Stock's claim that he believes that I am only covered if their lying mechanics do the work. I am done with the lies and the liars. I am waiting for the manager of the service dept, Dana, to get back to me with evidence of these mysterious phantom service appointments and communications that never happened. Zack, the general manager, is refusing to speak to me about this. He hides, backing the lies because the entire dealership is just sleazy. (no one has ever called except once when the finance manager called to inform me that they had signed me up DOUBLE DEBT for two financing arrangements at the same time and I took time out of my day to patiently to fix that SNAFU after getting a mysterious call from Capital One asking for my personal details. I was surprised top find that they signed me up for another debt that I was entirely unawarae of and not what they were telling me at the dealership. I am all done with Heritage Ford SNAFUs. I am all about love and patience but not when someone lies.) At this point I do not trust their service department not to do something malicious if they are capable of lying about a customer. I would not trust them with a Tonka Truck. Heritage Ford's solution to making mistakes is to lie and gaslight people who just spent $30,000 on a used vehicle. These people are liars, plain and simple. There obviously is no warranty on certified pre owned vehicles and even if you pay for extra coverage you will be wasting your money. You cannot trust anything these people say. Beware! More