Mark Strine was simply amazing. I never expected a car purchase to be such an enjoyable process. He was helpful, friendly, easy to talk to, straight-forward, gave me information I didn't know to ask and really made the whole experience easy and enjoyable.

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CUSTOMER SERVICE WAS EXCELLENT ,DEAL WAS GREAT , LOVE EVERY THING ABOUT IT. discounts was awesome,salesman was patient. and everyone was very professional not pushy.

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Just drove home in my new Honda Fit thanks to Mok Bsaiso and the team at Heritage Honda Parkville. This is the BEST new car buying experience I have ever had! Mok was wonderful and he worked hard to get me the car that I wanted. No pressure or tricky sales tactics, just the new car of my dreams. Although I live far from Parkville, I just had to come back to Heritage for my second Honda purchase. I say "stick with what works" and Heritage works for me. Great customer service, friendly folks, and of course, the great Honda cars! Thank you so much Mok!!

Sharon in Mount Airy

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Found the vehicle we wanted. Secured it for us. Gave us a fair price on the trade-in. Made the paper work easy and fast. Good instructions on how to use the car. Promised to be helpful in the future if needed.

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I had high expectations that honda would apply higher service standards than typical dealerships. They are no better than the sterotypical dealership that suggests far more service than is actually required. After a few oil changes ,they will suggest that you have a great deal of extra services done. Practically every time i went they were suggesting hundreds of dollars of service. Last visit i found out that my original tires were worn out at just 32000 miles and i followed their recommend maintence schedule. They suggested i purchase tires for 880 dollars that i eventually bought for 675 at another place. I blame myself of trusting any dealership.
Also,i repeadtly asked for explanations and they weren t responsive about that either.

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I dread buying a car because of high pressure sales but I was pleasantly surprised this time. I dealt with Mok and it was an absolutely great experience. No high pressure sales, pleasant, well-informed, truly made the buying process as good as it can get. Everyone I dealt with has been extremely pleasant to work with! Thank you so much......Linda

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Update to my prior review: I was contacted by Steve Burman, Service Manager, concerning my issues with service on October 27th. Matter was resolved to my complete satisfaction. I'm back with the Heritage Honda "family." Look forward to buying a new vehicle from them next year and continuing a relationship with their service center. Well done!

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Gary was everything we could have hoped for and more in a car salesman. We needed to make our first auto purchase as a couple (the arrival of twins meant that are old car was too small and our budget was very tight) and knew we needed a mini-van or something comparable, but were nervous about making such an important purchase. A colleague recommended Gary as being a good and fair guy, and that’s what he was. He was very real and sincere, no pretense and no act. He was patient with us – there was no pressure on us. He helped us arrive at an understanding of what type of vehicle matched our needs. He then helped us understand the differences between Honda’s Odyssey and its competitors. We then looked at the difference between new Odyssey’s and certified used ones that they had (or would have) in the store. We got a great deal on a certified used Odyssey and he walked us through the financing, as well as all of small details re: the vehicle’s maintenance record. We couldn’t have been happier then – and we couldn’t be happier now having driven the van for a year and having the van be a total charm. Gary really made it all possible – and we would highly recommend him. We went an hour away from our home to buy from the dealership where Gary worked – and we will go out of our way again to track down Gary when it comes time to buy our next vehicle.

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We cannot say enough nice things about Keith Kirn and Heritage Honda. My husband and I were in the market for a new minivan; we were considering the Toyota Sienna Limited and the Honda Odyssey Touring Elite (and strongly leaning towards the Toyota). That is, until we went to Heritage and spoke with Keith. He is hands down the best car salesman we have ever dealt with. He spoke with us and listened to our concerns about the Sienna vs. the Odyssey; he then gave us the full tour of the car starting under the hood and continuing through the rest of the car's features. We have never had a salesman explain so much about a car. He could not have been more accommodating or helpful. He even came in on his day off when we wanted to check the carseat fit in the Odyssey. I should also mention that Heritage gave us the best price on the van the FIRST time. No games, no back and forth. They also offered us the most money on our trade. They also were very patient with us, as it took a little while for us to finally decide on the Odyssey. The service we received from Keith was the deciding factor. We were so pleased with our experience here. And after the purchase, Keith has followed up with us several times to make sure that we are still happy and satisfied with our purchase, he even helped us resolve an issue with our satellite radio while we were out of town. If you are looking for an honest and knowledgable salesman and a dealership that won't give you the runaround, Keith Kirn and Heritage Honda Parkville is the place to go.

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I just encountered the rudest consumer service ever at Honda Service/Auto Body Dept. today. His name is Mark Sowders. I was a little frustrated about the wait and instead of calmly explaining to me the reason of the long wait, he raised his voice at me in front of a bunch of people, asking me if I want to get my oil change or not, as if he/Honda is doing me a favor. He repeatedly asked me in a raised voice until Tony Mantegna stepped in and calmly explained the process and the reason of the longer than usual wait. As an asian woman, I have had my share of being overcharged by Auto repair shops but never never been embarassed in front of people until today. Mark Sowders is the rudest consumer service ever! I am very thankful for Tony M. stepping in. Unlike Mark, he did a great job. I felt so embarrassed, humiliated, and disrespected by Mark Sowders. He should not be working in the service industry.

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