Heritage Volkswagen Parkville

Heritage Volkswagen Parkville
9215 Harford Rd
Baltimore, Maryland 21234
(877) 398-1963

Manufacturer: Volkswagen

Most Reviewed Employees
Randall Melvin Randall Melvin
Sales
Herb Randolph Herb Randolph
Sales
Avery Stewart Avery Stewart
Sales
Karen Joyce Karen Joyce
Sales
Santos Mendez Santos Mendez
Sales
Bill Stickline Bill Stickline
Sales
Jay Mahan Jay Mahan
Sales
Yvonne Huhn Yvonne Huhn
Roman Clark Roman Clark
Sales
Mark Hughes Mark Hughes
Sales
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.8/5
240 Reviews
Heritage Volkswagen Parkville

Overall Score: 5 Star Rating4.8





About Heritage Volkswagen Parkville
Certified: Heritage Volkswagen Parkville
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Heritage Volkswagen Parkville has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



sandyeos
5/4/2012 3:04:04 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Yvonne Huhn

My Review of Heritage Volkswagen Parkville:
i had a great experience both times i purchased my cars here - Yvonne always looks out for me when i bring my car in for service.

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amliebno
4/26/2012 6:27:51 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Andrews and a service rep.

My Review of Heritage Volkswagen Parkville:
Mike Andrews was an excellent salesman and gave me the monthly payments that I could afford.

The night I bought my car, I noticed there were two paint chips on the trunk. Mike said this will be taken care of. Then the headlight went out 3 days later. I was a little upset but once told that this was covered under my warranty, all was good. I got my car back last night and the paint chips were covered so well that there was no sign anything was ever there. However, on the top of my trunk, it seems as though they forgot to shine it after it was buffed or however that works. It's not that noticeable, but it could have been better.

My sales experience was excellent though!

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Response from: Heritage Volkswagen Parkville
Added: 5/3/2012 11:02:14 AM
Hello Amliebno. Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Mike Andrews and the team! Thank you again for your review.

sm55f
4/21/2012 7:12:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Andrews, Isaiah Carter, Derek Kline, Jim Abbott, Herb Randolph, Roman Clark, Tim Depetris

My Review of Heritage Volkswagen Parkville:
The Heritage family is one I must brag about. Their customer service is outstanding. Attention to detail describes them most accurately. Not only do they treat their customers with respect, they go above and beyond what one would expect from a car dealership. They welcome all of their customers with smiles, open arms and most importantly, fresh cookies! I highly recommend them to everyone in the area. Most cars I see on the roads these days have a Heritage tag. To me, it stands for pride, honor and happiness. It is a pleasure to do business with this fine team.

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Andrew Last
4/6/2012 8:53:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Herb Randolph

My Review of Heritage Volkswagen Parkville:
Herb was friendly and patient. He also has an ethical and genuine disposition. I do not think you have the right to mandate the length of what a customer writes.

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Maca54
4/6/2012 8:34:59 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Avery Stewart

My Review of Heritage Volkswagen Parkville:
Avery lied to my face more times than I can count. Do not trust this dealership! There were some cosmetic fixes, both inside and outside, that were promised to be taken care of for free if the car was purchased today. Avery told me that the vehicle, a 2009 EOS, would look brand new after it got out of their body shop. I purchased the car, they were to deliver it to me within one week. It was delivered and the fixes, especially the paint, looked like were done with spray paint. I sent the car back to the dealership. They tried again and it looked as if an attempt was not made. I had to get VW corporate involved and they took care of everything in a timely manner. Regardless, it took almost 3 weeks for everything to occur and lots of frustration. Avery initially told me if I was not happy after the repairs were made, then he would cancel the purchase and give me my trade back. After I requested this to Avery and the sales manager, they refused and stated the car went to auction. Meanwhile, I drove to the dealership and it was sitting on their lot for sale. It was also on their website for sale. Unbelievable!

I suppose this is the reason CarMax and no haggle type dealerships exist and will probably force these 'old school', dealerships to change. Another lesson learned; no matter how great the deal is, do not accept it unless you're completely satisfied with the vehicle. It's really difficult to trust people and, to a fault, I'm too trustworthy!

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Response from: Heritage Volkswagen Parkville
Added: 4/11/2012 1:48:28 PM
Maca54,

I am familiar with your concern as we worked personally together to get this resolved for you back in February. After a poor attempt on our part initially we picked up the vehicle from your home, resolved the issues and returned it to your door. Through out the entire process we provided you with a loaner vehicle and at your request sent you a monetary compensation since it did take us some time to resolve these concerns. After that you also had a separate vehicle warranty concern which we contacted your local VW dealer, since we are not the closest one to you, and paved the way for you to bring the vehicle right to them immediately. We had the warranty issue resolved quickly and of course at no cost.

As I mentioned at the time, your experience is noted here at my store and if there is anything we can do for you at anytime in the future please contact me personally.

We apologize for not meeting the expectations that were set.

Hal Perez
General Sales Manager
Heritage Volkswagen Chrysler Jeep Dodge and Ram
hperez@mileone.com
410-661-3400

tcaruso1
4/3/2012 9:21:36 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Santos Mendez

My Review of Heritage Volkswagen Parkville:
the experience at the dealership was very good. everyone was was knowledgeable and willing to work with us to get us to the price we needed for our budget. there was no high pressure sales, just folks trying to help us get a car we liked and could afford.

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MeaghanM
2/29/2012 3:26:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Herb Thomas

My Review of Heritage Volkswagen Parkville:
I purchased my first VW on Monday night. It was a great experience. I had looked at Jetta's at other places, and Heritage had the best price! I will definitely recommend Heritage to my friends.

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jgazurian
2/22/2012 8:50:24 AM

Overall Score: 4 Star Rating   3.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Isaiah Carter

My Review of Heritage Volkswagen Parkville:
I purchased this car via the Consumer Reports buying service. I do believe I got a good price on the car, and for my trade, but the process felt like a bait and switch. Most of the negotiating took place over the phone and by email. When I came in, Isaiah, after conferring with Roman, told me he even got me an additional $250 Auto Show rebate in addition to the $500 rebate offered by Heritage. But when he came back with his final offer, the rebates were not reflected in the price. When I asked about that, I was told by Roman, who came in to explain the numbers, that the price he gave to Isaiah was the price. So, either Roman didn't communicate to Isaiah that the rebates were factored in when he gave him the price, or Isaiah either forgot or purposefully didn't give me that information. In any case, the price turned out not to be the price, because a $199 dealer prep was added back on to the final price of the car. I was not happy with this process, and was going to go to another dealer, but Isaiah knocked off the dealer prep charges.

Last night, after I noticed that my license plates were both installed crooked, which I fixed myself, I got a call from Isaiah telling me he couldn't find the title to my trade that I had signed, and wanted me to go to the MVA and get a duplicate title, and bring it in to Heritage. This didn't seem like my problem, but I was willing to help. As it turned out, Isaiah found a form that could be used and came to my home this morning for my signature.

All in all, while I am happy with the car and the price, I remain generally unhappy with the buying process and the professionalism of Heritage.

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klbnoc
2/17/2012 10:27:49 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Avery Steward

My Review of Heritage Volkswagen Parkville:
I believe I got a very good deal on my vehicle, and both my saleman Avery and Karen the financial manager were eceptional. They went out of their way for me.

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bst1
2/13/2012 2:47:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Santos Mendez

My Review of Heritage Volkswagen Parkville:
Very smooth and efficient experience buying a used 2009 Passat. Our salesperson Santos was very informative and accomdating. Frankly the experience went above and beyond my expectations.

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