Herson's Honda

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Herson's Honda:
Service was fine, not the slightest bit pushy which was a refreshing change.

However, beware of the 'free' gas card scam. I asked for $600 off the sale price to match a quote I got from another dealer. They came back with $100 off and a $200 'free' gas card. Since they had the color I wanted and the other dealer didn't, I figured paying $300 extra for the right color was worth it. At the time Ginny explained the 'free' gas card as something you turn in/register online and in return get a gift card good for $200 in free gas. That's absolutely untrue, and in fact is an elaborate scam to ensure you are very unlikely to get any value from the card. See freegascentral.com for the details of the scam.

To add insult to injury, I noticed after I left the dealership that they did not top off the tank, so I was left on the hook for half a tank of gas and a worthless 'free' gas card.

If not for the fact I wanted an uncommon color, I never would've gone to Herson's, and in the future I never will again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Herson's Honda:
The service advisors at Herson’s Honda are very dishonest. Consumer bewares!

I bought my Honda at Herson’s a little over 3 years ago and at the time I foolishly bought the extended warranty. Recently, I sometime noticed a noise while braking. Not knowing if this was covered by the extended warranty, I reluctantly took my car to Herson’s Honda service (my reluctance because my previous dealings with the service department had raised my suspicion, though no proof at the time).

The service advisor called me later and told me over the phone the brake pads had worn out and that the rotors needed to be resurfaced. Because these were caused by wear and tear, the cost of this repair, which was about several hundred dollars, would not be covered by extended warranty.

Thinking that the job was not very complicated and it probably could be done at a lower cost by a technician at an independent repair shop, I told the service advisor that I would take the car somewhere else to fix the problem, and I did.

Two weeks later I took my car to a very reputable repair shop and told them there was noise while braking but now the noise was gone, and that my car was checked at a dealer and its service department’s recommendations. I also told the shop to do an oil change for the car while the brakes were been repaired.

To my surprise, when I got my car back on the same day, the shop told me there was nothing wrong with the car’s brake. The repair shop wrote the following about my car’s brake on the itemized receipt: “Remove all four wheels to inspect brake condition and report, Lining remaining is >> Front 7.4 mm/Rear 6.4 mm. calipers, rotors, and remaining hardware are all in good condition at this time. Apply moly-kote to pads and calipers. Reassemble and road test.” And the shop did not charge me one penny for this check.

In summary,
1) Dishonest Herson’s Honda service. Unnecessary services were piled on a customer at every chance.
2) Take your car to somebody you trust. I know this easier said than done.
3) Don't buy extended warranty.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Herson's Honda:
My parents picked Herson's Honda to fix their car after an accident because this is where they bought their car, they figured it would be a wise choice to have the car fixed because they might have better knowledge of the car and take pride in their work or... something. Original estimates were around 4 grand and 1 week. its been 10 grand and 4 weeks. We are still waiting. At the rate we are going, we might as well declare our vehicle totaled because kbb retail value of our car is only $14,000 in excellent condition BEFORE THE ACCIDENT. Coming back a full circle, we only got the car fixed because herson's told us the car WAS WORTH FIXING. See where I'm going with this. In addition to that bit of fun fact in the back of our heads, we've been told to pick up our car twice, the first time they claimed the car was fixed it couldn't even be driven off the lot without fumes/smoke/badness gushing out the entire front end of the car. second time as the car drove liquids were leaking everywhere, our roof rack went mysteriously missing, and one of the front rims also suspiciously unmatched to the other 3 since we last saw it. My parents are only left only to their wildest imaginations to what else can happen when they go back to pick up the car for a 3rd round, possibly more. Like others before have said, AVOID THIS PLACE LIKE THE MOTH-R FU--ING PLAGUE. THEY ARE FRAUDULENT AT THE VERY BEST.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herson's Honda:
My main contact with this dealership is Shahul Usman, internet sales. He was competitive, quick and no nonsense, no hidden fees. One of my best new car sales experiences.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Herson's Honda:
After my car was hit by a driver who had Traveller's Insurance, I took the latter's advice and brought my car to Herson's Body Shop for repairs.
Though they carried out the basic terms of the Traveller's inspection and list, the experience was a nightmare. First, they repeatedly called me to persuade me to get further work done beyond the required repairs, threatening the dangers of my not doing so. I gave in on two of their
requests because I was upset at the time and believed their hard sell, though I'd have to pay for those extra services on my own. A few days after I picked up my car I noticed something was strange about the lock,
which had been removed to carry out the Traveller's repairs. About a week later the front door locked did not work at all. I took my car back to Herson's, though it is far from where I live. They insisted the fault was not theirs, but that someone had tried to break into my car, thus causing the damage which I'd have to pay for myself. Then they noticed a problem with the front bumper, claiming it was unsafe, gave me a rough estimate of the cost to repair it. Again the tone was intimidating. I got a call later that day about "further damage" which increased the amount I'd have to pay considerably. I said just leave it alone, but they refused. Either I had to have the car towed about 20 or 30 miles, without a front bumper, or pay their newly estimated price. Throughout, the staff, especially a woman named Michele, was rude and completely disrespectful. I advise people to avoid this place like the plague and wonder how they stay in business,given their intimidation and exorbitant pricing.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Herson's Honda:
These people are completely incompetent and scams you at the same time. I had to bring my car in 3 times to fix a problem with ABS/TCS dash light coming on and it still doesn't work right. The first time they said that there was no problem. Second time, they kept it for 3 days. When I picked it up and drove it for less than 2 miles, the light came back on, and the ABS fires continuously, rendering the car undriveable. The third time they kept it for a month (that's no typo, 1 month!) because a part was on "back order." Now it still make a weird noise. Also, if you bring your car in for an oil change, they'll do the next scheduled maintenance without your permission and then try to charge you for it. Checked with a few friends and found out that's this is their normal business practice. Also, don't hold you breath waiting for them to call you. Even though tell say they'll return your call "right away," they never do. Unless you want a headache, stay away from these guys.

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