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Hertrich Nissan of Dover
Dover, DE
300 Reviews
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300 Reviews of Hertrich Nissan of Dover
January 27, 2024
My wife and I purchased a car here. We received a temporary license plate tag until the real one could be delivered. My wife followed up probably 20 times, and the response was the DM We received a temporary license plate tag until the real one could be delivered. My wife followed up probably 20 times, and the response was the DMV is busy. It is coming. Little did we know that a new temp tag should have been delivered and could have been dropped off before my wife got a ticket for an expired tag. Called the dealership and left message with Jason I believe who is a manager. I am still waiting on his call back. Unfortunately, it is quite obvious they only care about the sale. Once you drive the car off the lot, they do not care at all. You should have seen the reaction from the guy when we said no thanks to the gap insurance. I do not want to speculate as to what sort of commission or benefit he or the company gets when someone purchases it, but we could certainly work on our facial expressions a bit more. People are entitled to do what works best for them. If it means we might pay more in the long run, then that is on us. It should not be any worry to the guy trying to push for the gap insurance. Our car had to be cleaned multiple times before it left the lot too. We ended up cleaning it even more when we got home. I would stay as far away from this place as humanly possible. I would recommend walking, public transportation, or even a horse before going back. Not even worth a call back from leaving a message for a manager. Embarrassing. More
by Adamnccx
Employees Worked With
Jason
Helpful August 17, 2023
On April 26th, 2023, I spoke to a Nissan executive named Brenda Daniels. Brenda advised me to call Nissan to make an appointment and drop my car off at their service department for it to be re-diagnosed. Br Brenda Daniels. Brenda advised me to call Nissan to make an appointment and drop my car off at their service department for it to be re-diagnosed. Brenda said that doing so would result in no cost to me. She reiterated that the transmission problem needed to be documented. She said that if it was a transmission issue, she would speak to corporate. On May 3rd, Nancy from Hertrich reached out to me to schedule my car for service. On May 8th, I dropped off my car with Amber at Nissan. The next day, I spoke to her and she said the diagnostics were done, and they were waiting for Brenda’s response. That same day, I left a voicemail for Brenda inquiring about the status of my car. After not hearing back from her, I called and left another message. On May 12th, Brenda returned my call and confirmed that the transmission was the issue, but corporate wasn’t going to cover the cost of a new one. Instead, she offered $1,000 credit towards the repair work. On May 15th, I picked up my car and the copy of the report I was given wasn’t legible. When I asked about it, I was told that I would have to contact Amber because she was the one who was working on the report. On May 16th, I went in to get a copy of the report and I talked to the manager and assistant manager, who weren’t able to help me. On May 23rd, I met with Brian Shotwell, the manager, of Winner Ford. He answered questions about my car and printed copies of Nissan’s Service Campaign Bulletin involving the 2013 - 2014 Nissan Sentra CBT. It clearly shows the diagnostic code for the problems my car was experiencing. Their own campaign bulletin plainly stated that the diagnostic and repair would be performed at no charge for parts and labor. The cost of a Nissan CBT transmission is $4,600. To this date, my car has not been repaired. As I explained to the general manager at Nissan, they need to stand by their product and do what’s right. More
by demetriphilly
Employees Worked With
Brenda Daniels,
August 03, 2023
Ian was awesome! I ran over a nail and was losing pressure in my tire. I called to see if I could get in, but they were booked for the day. He said if I were to bring I ran over a nail and was losing pressure in my tire. I called to see if I could get in, but they were booked for the day. He said if I were to bring my truck in he could potential get me in if there was an cancellation. There was! He called me immediately and said he could get my truck seen today. Everything got fixed and I couldn't be happier. More
by KT
Employees Worked With
Ian
April 13, 2023
Be warned: Hertrich Dealerships' charges an extra $499 on the purchase price to do their paperwork. Hertrich's administration fee does not include tags, title fees, transfers, loan. That is all extra! on the purchase price to do their paperwork. Hertrich's administration fee does not include tags, title fees, transfers, loan. That is all extra! My Salesperson, Nilesh Vazir, was very knowledgeable about the vehicles available; he was kind and professional. I left satisfied and appreciated his assistance. I was placed in the perfect car, for me. More
by Delrobbie
Employees Worked With
Nilesh Vazir,
November 30, 2022
Long story short. Talked to a lady about an o2 sensor that was replaced less than a year ago. She talked to a service tech and a lady named amber. Called me back to sc Talked to a lady about an o2 sensor that was replaced less than a year ago. She talked to a service tech and a lady named amber. Called me back to schedule since it was less than a yr and I showed up and the didn’t honor the warranty More
by Zeakchc
Employees Worked With
Amber
September 02, 2022
Nilesh is dishonest and adds unnecessary costs while calling 10-15 times within a 2 hour time period. There is no understanding of actual working hours!! calling 10-15 times within a 2 hour time period. There is no understanding of actual working hours!! More
by hebalkema
Employees Worked With
Nilesh
September 15, 2021
The Gm is trash. Doesn’t care bout his customers only cares bout his well being. Real shame that he’s even still employeed. Such is Hertrich though. Want a Nissan, stay way away from Hertrich in Dover. y cares bout his well being. Real shame that he’s even still employeed. Such is Hertrich though. Want a Nissan, stay way away from Hertrich in Dover. you will do urself a big service. Mike lundin is self centered piece of s**t. More
by Reddawn2
Employees Worked With
N/a
July 06, 2021
I leased my 2018 Rogue in Pa and moved to Delaware. My lease had a purchase option which stated I could buy it for $14,491 and a $300 disposition fee. I decided to buy it and Hertrich Nissan was the only lease had a purchase option which stated I could buy it for $14,491 and a $300 disposition fee. I decided to buy it and Hertrich Nissan was the only dealership in Delaware, so I went there to purchase the car and the Sales Manager gave the salesman a price of around $17,500 to buy.They charged me $16,000 for the car plus $499 fee and transfer tax which I already paid when I moved to Delaware which they deducted. My final price was $16,491. The sale manager is horrible, needless to say I will never buy another vehicle from any Hertrich dealership. More
by mjswolf213
Employees Worked With
Sales manager
December 05, 2020
I've purchased quite a few vehicles from this dealership in the past. The sales, service, business office staff were cooperative, helpful, courteous and professional. in the past. The sales, service, business office staff were cooperative, helpful, courteous and professional. More
by CJE
Employees Worked With
Pilar Sanchez
