As a woman, I was pleasantly surprised to be greeted by Rae, a female car saleswoman....practically a first for me. Choosing a car for my 80-year-old mother included test driving three different cars, plus a number of return visits to sit in various cars side-by-side. Rae was patient and gladly accommodated all of our requests, I asked to meet with the finance and paperwork guy before deciding on a car and Rae set an appointment for me to meet with Mo, who went through all of the extras (gap insurance, warranty, NW protection package, and licensing/admin fees). It was great having that information in advance, so that we could consider our options at home. We finally settled on a Passat SE and purchased it through the USAA car buying program. There was a small discrepancy between what USAA and the dealership thought the price was, but Nick, the sales manager, was also friendly and easy to work with. There were two price issues and we both gave a little to come to an agreed price. Mo was true to his word and the paperwork process went fast and easy. Rae was gone the day we purchased, but we were connected with Anthony who did a nice job of explaining the car to my Mom. This dealership has a really nice feel to it, the sales reps are on hand to help, but you aren't pounced on in the parking lot and pressured to take a car home (which happened at the Honda dealer down the street). My Mom's previous car was a Volvo S70, also purchased at Herzog-Meier and I wrote a separate review for that part of the dealership, but if you are considering a Volvo, you will get fantastic service from Doug and Allan.