The service department is rude and inept. The sales department, with the exception of Emily, is a bunch of charlatans. They only care about getting your money. They made it abundantly clear that they did not care about keeping my business. I brought my car in for an 80K mile service at the end of June, when it was still covered under the extended warranty I purchased when I bought the car from them in 2010. When I got the car back, it looked as though it hadn't even been washed, and it was still smoking from the exhaust, which was an issue with the turbo that should have been caught with normal service diagnostics. I was then informed that they would not make the repair, because the warranty had expired. The service department forced me to decide between driving a car that could potentially breakdown or get me pulled over, pay $4K to pay for a repair on a car that was going to be bought back because VW committed fraud, or take a dealership rental at a "discounte rate" of $11 a day. I almost always have my baby with me when I'm driving, so I obviously had to choose the rental. Due to VW's ridiculously set up TDI claims website, I didn't get my buyback appointment until February 9th. I ended up having to pay $1200 for the rental. They think that they did me a favor by not charging me for a portion of the time, but I didn't want to be in that car in the first place. When my appointment was over, I was given a few minutes to pull out all of my belongings that remained in my car and the rental, with my baby in the stroller and the car running, spewing exhaust all over. I left in tears. I received a call later that day from a manager who basically implied that it was my fault. I have no idea why he even called. We spent 30 minutes going around in circles and him taking no responsibility. It was a horrible experience.