My Review Of Herzog-Meier Volvo:
Within a couple days of purchasing a used Volvo, i was contacted by Douglas Smith to alert me of a pending warranty issue and they wanted to get me scheduled right away to get it taken care of. We set up an appointment date, he was very clear on the phone that he would need the car for 4hours and he arranged for me to use a loaner car. I got to the dealership and a service employee opened the door for me as I approached, wished me a good morning and a smile - the guy behind the counter was Douglas Smith who acknowledged me by name and had all the paperwork ready to go. He just needed a couple of signatures and I would be on my way with a (equal in quality of my own car) loaner full of fuel. He also asked if I would like my car washed while they had it - I had a smarty pants answer of "what's that gonna cost me?" He said its a courtesy, we will wash your car when we are done and you'll get your car back all clean. WOW, very impressive. It was a great experience, your team if VERY friendly - I have been to many other dealerships for service and have NEVER been treated this politely. I live in Vancouver, WA and this is quite a drive for me to go to this dealership - in fact, passing a much closer dealership with less than attentive employees. I will forever bring my Volvo to Herzog-Meier for Service. Thank you for making this such a great experience Doug Smith. You and the rest of your team have earned a customer for life.
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