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Highland Park Ford Lincoln Mercury

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2 Lifetime Reviews

1333 Park Avenue West, Highland Park, Illinois 60035 Directions
Sales: (800) 984-9000

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2 Reviews of Highland Park Ford Lincoln Mercury

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June 11, 2013

"Tried to buy a new model from this dealership and they..."

- greenchicago

Tried to buy a new model from this dealership and they could not estimate a delivery date. I knew more about how to track a VIN with Ford than they did! I waited patiently for 8 weeks, and every week I would bug them to find me a "dealer trade" in the area but it was never successful. They were also never able to give me any window (approximate) for delivery. My car was dying, but they would not give me a loaner so I would wait. I ultimately found a gently used demo at another dealership, and cancelled my order. As soon as I called to cancel, they offered me a loaner! Imagine that... I have since gone there for service, and so far it's been acceptable service-wise, but I wish Ford would more thoroughly test their software before releasing "upgrades" that just cause buggy behavior in their My Ford Touch system.

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Recommend Dealer
Yes
Employees Worked With
Kristi Cunningham, Jeff Lurie, Al Frisch
March 03, 2011

"Was looking for a New 2011 Ford Explorer, After quite a..."

- Astaire2

Was looking for a New 2011 Ford Explorer, After quite a bit of research, I went to Bredemann, Highland Park and Golf Mill. At Bredemann, I met a great salesperson who treated me like a knowledgeable customer and gave us a good price. But being one who has to do some shopping around, we next went to Highland Park and met Kristi. She was fairly personable, but still felt like I was being talked down to and when a friend that was with me asked a question. She got flustered and said, "This is my Customer (meaning me) and was pretty rude to him. She also said, "I like you so I am going to take a smaller mark up on this car." C'mon really. She just met me 10 minutes ago. All things said. She still did ok and the newness of the dealership and some perks were enticing. But when all was said and done we went with Brenemann. The dealership is not nearly as flashy and there are not as many perks but the salesperson at Brenemann (Chester) treated me with respect and their dealership gets great reviews for their service department. So a great salesperson out trumps a flashy dealership in this case. If Kristi would have been less car salesperson and a better listener and treated us with a bit more respect she would have had my business since prices quoted at both places were very close. BTW, Stay as far away from Golf Mill Ford as possible. My experience there was HORRIBLE!

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Recommend Dealer
Yes
Employees Worked With
Kristi (Christine)
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