Hilbish Ford-Lincoln-Mercury

Reason for Visit: Service

I recommend this dealer: No

My Review of Hilbish Ford-Lincoln-Mercury:
Bought car new.. paid cash.. had car in and out of shop since we bought it. Just took it back about a month ago again..would not start.. they put in new battery and alternator.. car would not start again few days later.. another new alternator.. car would not start again today.. they said it needed a new battery this time.. there service is a crock of crap...everyone I speak too hates dealing with Hilbish Ford. They never offer to let you have a loaner car NOR do they even offer to take you home or whereever you may need to go and it is all THEIR fault not ours. Will not deal with them again.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hilbish Ford-Lincoln-Mercury:
In 2004, bought a 2004 Ford Mustang GT on the internet; pricing on the car was excellent(below dealer invoice); One of the most pleasant experieces I ever had at a dealership. The main turnoff was the financing of the vehicle. I put down $3,000 and have excellent credit. The finance person tried to give me a very high interest rate. If I would have agreed to the term it would have been the equivalent of financing the car without a down payment!!! Beware... If it wasn't for the finance person would have rated the experience excellent. Was able to walk away with the car in 3 hours the same day!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Hilbish Ford-Lincoln-Mercury:
Vehicle was in for recalls/extended warranty issues several times in 2 years. This dealership NEVER alerted me to any of these; they were always found by my own research and told to the dealership by me. Service department never communicated with me accurately or in a timely manner. They would have my car for two weeks and NEVER call me. I called them every time. They rarely knew what was going on or the status of the repairs. I will never buy a Ford again because of this experience with their service.

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