My Review Of Hiley Mazda of Huntsville:
My Review Of Hiley Audi Volkswagen Of Huntsville:
I bought a 2008 Mazda Speed3 with almost 60k miles on Monday 3/11/13, when driving from the dealership back home (Birmingham), the first gear started to pop back out, it was after 8pm, had to get home because I had to go to work the next morning, next day I could not drive the car, it would not take the gears so I decided to take it to a shop after work, so I did, the news was THE FIRST GEAR IS GONE, I immediately called Joel, he said he would call me back the next day, he did around 11am, at this point I could not sit and wait so I called Mazda in Birmingham and the towing service and they took it, and they said THE FIRST AND THIRD GEAR ARE GONE, the TRANSMISSION must be taken apart and replace all the parts, it would take a week to have it done, so I don't have a car, I have to miss work, might lose my job, I tried to reach out to Hiley Mazda for help since I don't trust this car anymore, I don't want it, I want to take it back and off course they won't take it back, just got off the phone with Melvin, he was RUDE, INTERRUPTED ME WHILE I WAS STILL TAKING, TRIED TO MAKE EXCUSES FOR SOMETHING THAT DOES NOT HAVE AN EXCUSE, THE MAZDA SERVICE EXPERT TOLD ME THAT THIS DOES NOT HAPPEN IN JUST ONE MINUTE, THEY HAD TO KNOW THAT THIS WAS ABOUT TO HAPPEN AND THEY KNEW, WHICH MAKES THE SITUATION EVEN WORST, THEY TRIED TO SELL ME AN EXTENDED WARRANTY FOR $2500 WHEN THE CAR STILL HAD SOME DRIVETRAIN WARRANTY ON IT, BECAUSE THEY KNEW THE TRANSMISSION WAS ABOUT BE DONE AT ANY GIVEN MOMENT BUT MELVIN SAID: "I AM NOT GOING TO HELP YOU, I AM NOT TAKING THE CAR BACK, AND SAID THIS CAN HAPPEN TO ANY CAR AT ANY TIME" . Really? so besides all this they really believe people are stupid. All I wanted to do was return this car back to them and maybe purchase a new car from them, but with no support from them, I will not buy another car from them and will advise anyone I know to steer clear of Hiley Mazada. I know cars can be returned withing a few days of purchased because I have several friends who have purchased a vehicle and not satisfied with it and simply returned it. Nothing was wrong with the car and the dealer took it back. How about that... Hiley wont even take back a car that is going to have a new tranny in it, I was trying to give it back to them better than they sold it to me. So a word to the wise. Stay away from them.
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