Tairon did a great job of explaining the benefits of our car not only to us but was thorough at going over how to operate everything with our daughter who will be driving it. He was informative without being pushy. Everyone we met at the dealership was friendly and helpful

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Mr Payne and Hiley Mazda worked with me to get the car I wanted including dealer installed options at my pace. They are "no hassle".
I purchased with the COSTCO program and COSTCO required them to set up an appointment with me so that was the only hiccup,
COSTCO was telling them to hassle me. Mr Payne and I worked that out and I will provide feedback to COSTCO to stop that hassling on their end.

I had special needs on financing and title as well as assurance the warranty would be honored in Mexico. Hiley Mazda worked to resolve each issue. I am very pleased and do highly recommend Mr Payne and Hiley Mazda.

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Purchasing a vehicle at Hiley was the best experience I have had in buying a car. The customer service that I receive was beyond my imagination. My sales consultant Justin walked me through the process with ease and made sure that I drove off the lot in the right car. I love my car and even better the deal.

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I recently purchase my new Mazda from Justin. He as very knowledgeable and answered all my questions not to mention the good deal that I recieved. The process was made simple and fun by Justin. I will recommend all to Hiley!

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I thoroughly enjoyed my buying experience. The price for the CX9 was good, and the people were friendly. They weren't over bearing and I didn't feel pressured to buy.

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Having just experienced an unsatisfying sales experience at a nearby dealer we went to Hiley Mazda today. We were not sure we wanted to buy today. Justin and Michael were very friendly and easy going and worked very hard to meet our conditions. Were it not for their manner of customer interface we surely would have left without buying. They made the sale. Then to top it off, Blake in Finance was highly knowledgeable and entertaining and friendly. So in sum they worked with us on the price and some perks and treated us very well all the way through. This sales experience stands out in my mind as most unusual. I will surely return to Hiley.

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Friendly sales associate. Good location. Decent price though, and they really worked with me on it. I bought a CX5 from them, and I don't have any regrets. Overall good shopping experience

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I don't normally shop at dealerships, I feel like the people only wanted my money, but Keith was very friendly. He made it seem like he wanted me to have a car that fit me

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My Review Of Hiley Audi Volkswagen Of Huntsville:
I bought a 2008 Mazda Speed3 with almost 60k miles on Monday 3/11/13, when driving from the dealership back home (Birmingham), the first gear started to pop back out, it was after 8pm, had to get home because I had to go to work the next morning, next day I could not drive the car, it would not take the gears so I decided to take it to a shop after work, so I did, the news was THE FIRST GEAR IS GONE, I immediately called Joel, he said he would call me back the next day, he did around 11am, at this point I could not sit and wait so I called Mazda in Birmingham and the towing service and they took it, and they said THE FIRST AND THIRD GEAR ARE GONE, the TRANSMISSION must be taken apart and replace all the parts, it would take a week to have it done, so I don't have a car, I have to miss work, might lose my job, I tried to reach out to Hiley Mazda for help since I don't trust this car anymore, I don't want it, I want to take it back and off course they won't take it back, just got off the phone with Melvin, he was RUDE, INTERRUPTED ME WHILE I WAS STILL TAKING, TRIED TO MAKE EXCUSES FOR SOMETHING THAT DOES NOT HAVE AN EXCUSE, THE MAZDA SERVICE EXPERT TOLD ME THAT THIS DOES NOT HAPPEN IN JUST ONE MINUTE, THEY HAD TO KNOW THAT THIS WAS ABOUT TO HAPPEN AND THEY KNEW, WHICH MAKES THE SITUATION EVEN WORST, THEY TRIED TO SELL ME AN EXTENDED WARRANTY FOR $2500 WHEN THE CAR STILL HAD SOME DRIVETRAIN WARRANTY ON IT, BECAUSE THEY KNEW THE TRANSMISSION WAS ABOUT BE DONE AT ANY GIVEN MOMENT BUT MELVIN SAID: "I AM NOT GOING TO HELP YOU, I AM NOT TAKING THE CAR BACK, AND SAID THIS CAN HAPPEN TO ANY CAR AT ANY TIME" . Really? so besides all this they really believe people are stupid. All I wanted to do was return this car back to them and maybe purchase a new car from them, but with no support from them, I will not buy another car from them and will advise anyone I know to steer clear of Hiley Mazada. I know cars can be returned withing a few days of purchased because I have several friends who have purchased a vehicle and not satisfied with it and simply returned it. Nothing was wrong with the car and the dealer took it back. How about that... Hiley wont even take back a car that is going to have a new tranny in it, I was trying to give it back to them better than they sold it to me. So a word to the wise. Stay away from them.

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Before I bought our Miata, I went to "interview" the dealership. I quietly asked other customers their opinions of Hiley's service, customer service, and their overall experience. Everyone I spoke with had positive comments. Two actually said they would go no where else in North Alabama to buy a car! Even though my salesperson, Tairon Payne, was new and was also with the Audi/VW side of the dealership, he followed up with me, answered all my questions, and found a co-worker from the Mazda dealership to finalize the details. My Miata and I have seen Shane in the service department only one time for routine service...a much, much better experience than I have had at other dealerships over the years! I would highly recommend Hiley to anyone.

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