Hiley Volkswagen of Arlington

So, we dropped our Volkswagen 2023 ID4 that we bought from a different dealer for service. My wife saw a new 2024 Atlas Peak that caught her eye on the show room floor, not out in the lot. We literally o from a different dealer for service. My wife saw a new 2024 Atlas Peak that caught her eye on the show room floor, not out in the lot. We literally opened every door, climbed through the vehicle from front to rear, and did everything minus open the hood. No one approached us to greet us and introduce the dealership. We just wrote it off as they were busy and went to eat. During our meal we were contacted by the service department to share that there was a recall on the vehicle and if we would leave it over night they could address it. We said we were fine with that. Still interested in the vehicle on the showroom floor, we decided to stop back by the dealership to inquire about it and see if we could take a vehicle for a test drive. We spent another 15-30 minutes looking at the vehicle… still no one approached us. We decided to just leave. I did call and ask to speak to the general manager to share our experience. Guess what.. as soon as we asked we were told he was not available. After I explained why I was calling I was placed on hold for 15 minutes. I hung up and decided at that time I would take my business elsewhere. Due to this experience, I will no longer use this dealership. If we would have been shown any degree of customer service, we would have bought the vehicle from them. I felt if I were on fire in the dealership floor they would not have pee’d on me. More

I had a terrible experience today at Hiley Volkswagen of Arlington, TX. I brought my car for service. It was a very simple service: Oil change and tire rotation. After almost three hours and no updates, I Arlington, TX. I brought my car for service. It was a very simple service: Oil change and tire rotation. After almost three hours and no updates, I went to inquire. The staff member first looked everywhere until he found my paperwork, headed to the garage, after which he came back to tell me that they had not started in my vehicle, and if I wanted to reschedule. Very disappointed, I decided to take my car. Terrible, terrible customer service experience! More

Always quick and responds in a timely manner when updates are needed, always a pleasure working with Mo are needed, always a pleasure working with Mo More

Welch Aaron took great care of me and was transparent, patient and professional with us on every step of the way. My experience with this dealership was fantastic and i never got taken advantage of. Welch patient and professional with us on every step of the way. My experience with this dealership was fantastic and i never got taken advantage of. Welch Aaron was very thorough and answered all of my questions and gave me very helpful insight and feedback. Please ask for Welch Aaron when visiting Hiley VW of Arlington. -Gage McConnell More

Rocky and his manager Carlos make a great team and helped me get a Turbo Diesel Injected Beetle. This car will last. It is a nice leather interior and meets my needs. Most helpful was the honest conversation me get a Turbo Diesel Injected Beetle. This car will last. It is a nice leather interior and meets my needs. Most helpful was the honest conversation with Rocky (not pushy at all, quite informative actually!). He showed me how to pair my phone, roll the windows down in opening the door (and how to roll them up in case of rain; without starting the car!). Sarah and Marshall will be helping me with finance in house when I return from lunch. Carlos worked with me to ensure I was delighted with my great deal. I have bought only VW TDIs since 1997, and feel wonderful about my experience at Hiley Volkswagen and Mazda. I chose them over thirty dealers. More

Jorge was extremely helpful with my purchase. He took all my wants and needs into consideration when choosing the right vehicle for myself. He took all my wants and needs into consideration when choosing the right vehicle for myself. More

Jorge was great, bought my car a few weeks ago, I love it already. He was helpful and full of knowledge, and took his time going over everything he also stayed in touch throughout my more difficult buying pr already. He was helpful and full of knowledge, and took his time going over everything he also stayed in touch throughout my more difficult buying process . More

Mo has been my go-to service manager on my pre-owned Tiguan. I feel like he puts his customer's best interests first. He's highly knowledgeable, and I've appreciated his honest and thorough explanation Tiguan. I feel like he puts his customer's best interests first. He's highly knowledgeable, and I've appreciated his honest and thorough explanation for all maintenance and service recommendations. More

I had an urgent situation with my daughters Jetta, and I got in touch with Richard and also spoke with Mo, I live in East Texas and my daughter lives in Dallas. It was a sticky situation. They got her car got in touch with Richard and also spoke with Mo, I live in East Texas and my daughter lives in Dallas. It was a sticky situation. They got her car in and They got everything completed as it should be and they were able to explain the situation completely and they were extremely transparent! They were very kind and very upfront about everything going on, when it came time to get her car ( it got ready faster than we anticipated, ) I can’t express, my gratitude to Richard and Mo for their kindness in the situation when you're a mom and you live far away from your kid it’s very difficult and scary sometimes, also as women we can tend to be taken advantage of when it comes to vehicles, they made me really feel at ease of her car would be handled and they were very detailed on what to expect…I DO suggest Hiley Volkswagen of Arlington service department, Richard and Mo are top notch guys!! More

Andy Kimball was so helpful with the purchase of my wife's new car. We had originally gone in for another vehicle and she didn't really like it and he helped us find the appropriate car. Price range wa wife's new car. We had originally gone in for another vehicle and she didn't really like it and he helped us find the appropriate car. Price range was amazing! And the overall customer service was phenomenal. I would recommend this place in a heartbeat. My wife was not looking for something specific, but Andy helped us find something she absolutely loves and I actually like very much as well. Thank you Andy! More