Big Island Motors Hilo

The following are the highlights of the letter we sent to Hyundai Motors: On Dec. 9 2022, we met with Myya Auld at Big Island Motors and test drove a 2023 Santa Cruz. We made it very clear that we had to Hyundai Motors: On Dec. 9 2022, we met with Myya Auld at Big Island Motors and test drove a 2023 Santa Cruz. We made it very clear that we had to have a vehicle with adaptive cruise. Although we could not get the vehicle up to speed to test at that time, she assured us that the vehicle had the Smart Cruise feature. Long story short, we took possession of the vehicle the next day, and realized within hours that it did not have Adaptive Cruise Control. The next two weeks we faced a flurry of phone calls back and forth to Myya and the Sales Manager Tim Reed, trying to determine if the Adaptive Cruise could be added to our vehicle. We even offered to step up to the Premier model that came with that feature if the dealer was willing to split the difference in price with us. It finally ended when we received an abrupt call from Tim Reed on Dec. 21 stating that their only solution was to unwind the deal by returning our 2019 Chevy Colorado that we had traded in, and refunding our money. He said we absolutely had to return the Santa Cruz the next day, Dec. 22, if we wanted this deal. Otherwise, they were basically done with the situation and they would be keeping the Chevy Colorado. On Dec. 22 we arrived at 8 am when the dealership opened. Instead of privately meeting in his office, we were forced to meet with Tim Reed outside in their noisy covered patio, as the dealership is located on a very busy main road in Hilo. We set an IPad on the table, making it obvious that we were recording the conversation to follow. The reason for this is that we were not happy with Tim's response the day before when we voiced our concern about the extended warranty on our Chevy Colorado that we had cancelled right after trading it in. He had indicated that replacing the warranty was basically not their problem but he would see what he could do. What followed was us spending the next 21 minutes arguing with Tim about the fact that Big Island Motors owed us the difference between what we had paid and already had been refunded for the extended warranty. The difference was $1,300. This would allow us to purchase another policy, which we intended to do. He refused, accusing us of somehow trying to profit from the situation. The turning point came when he stood up, grabbed the folder with the Santa Cruz paperwork, and pushed the Santa Cruz keys toward us that we had set on the table. It was clear that he was threatening to walk away, thus ending any negotiation. By doing so, he was deliberately refusing to let us return a vehicle that we had purchased under fraudulent circumstances. He was also refusing to return our trade-in, a vehicle that was still technically on title to us. What he didn't count on is that we understood that what he was trying to do was illegal. When we said we were perfectly within our rights to return this Santa Cruz and get our truck back, he immediately backed down and went to talk to Chuck Furtado, the General Manager. From there we were told to go to DeLuz Chevrolet and meet with Bill Wilson. Imagine our surprise when he said that the local rep for CNA insurance is always glad to work with the dealerships to keep customers happy and insured. He said that similar situations occurred all the time and were easily remedied. He assured us that Chuck Furtado had handled it quickly by picking up the phone and calling the rep and for us to not worry. We hope it is very obvious that this simple solution, one that didn't cost Big Island Motors a dime, was a total possibility from the very beginning. All it took was a phone call. Instead, their sales manager chose to insult, intimidate and ultimately threaten an illegal solution to a problem that they had created. Not to mention our time that had been wasted and the extreme aggravation caused by the entire situation. More

Worst dealership in Hilo - they use the fact that they are the only local Subaru and Hyundai dealer in East HI to be rude and hard to deal with - Tim Reed even tried illegal tactics to get out of taking b are the only local Subaru and Hyundai dealer in East HI to be rude and hard to deal with - Tim Reed even tried illegal tactics to get out of taking back a Hyundai Santa Cruz that was fraudulently represented to us - if you want a Subaru or Hyundai in HI go to Oahu and deal with reputable dealers there - the small fee to have the car shipped to the Big Island is worth it to not have to line the pockets of Big Island Motors - thank you for this opportunity to warn others of this place More

I wrote a glowing review about the exemplary service I received from Big Island motors. Tim, Maia, and everyone else who helped me were very friendly and professional. I did a lot of research in severa received from Big Island motors. Tim, Maia, and everyone else who helped me were very friendly and professional. I did a lot of research in several avenues led to Big Island motors. I started there and then looked around to see if I could find anything comparable. I ended up buying a new car for the first time in my life. I recommend Big Island motors for its wide variety of selections, the ability of staff to help make that selection, and the support staff who arrange for everything else. More

I loved my Subaru Forester for the first 4. 5years, and then it just seemed to fall apart, all at once. At 4.5years, basically as soon as the warranty ran out, my car started breaking down. I wa 5years, and then it just seemed to fall apart, all at once. At 4.5years, basically as soon as the warranty ran out, my car started breaking down. I was quoted $10,000 in service from Big Island Motors. The Kona service desk is really hard to deal with, unapologetic and argumentative. Had one problem quoted and serviced for $1600, when I picked it up, it still doesn't work, I was just told I needed another $1000 part replaced to make it work???? It doesn't make me want to bring it back..... More

This is my 2nd car lease from Big Island Motors🥰 I’m loving my new Subaru Wilderness car👍 Wayne suggested the car (he knew I would like it) and Spencer did a great job throughput the whole process in l loving my new Subaru Wilderness car👍 Wayne suggested the car (he knew I would like it) and Spencer did a great job throughput the whole process in leasing the car! Even after the sale Spencer called to check up on us 💞 Thank you do much!!!! I’m loving it💞 Aloha, Sonny & Dayle More

Lamest Subaru service. Just moved here from the mainland and took my Forrester in for a service and diagnose a low rpm miss that was worse in wet conditions. Based on my mechanical experience I t mainland and took my Forrester in for a service and diagnose a low rpm miss that was worse in wet conditions. Based on my mechanical experience I told the service manager I assumed it was spark plug wires or spark plugs themselves. I was ridiculed by the service manager that it was more likely to be injectors instead. They completed an oil change but I question the validity of the other items supposedly included in a service, ie check all fluid levels, rotate tires etc based on what happened next all for $110. I watched their "technician" when took the car and drove it. He then pulled it up outside the shop, fussed with the hood (which was slightly damaged during shipment), closed the hood and it sat there for 45 minutes. It was then pulled around by the service office and sat there for another half hour before the service writer came out to me. The claim on the bill was that my concern was validated, that a scan tool was used and no codes were found (I had already informed that no lights had come on the dash) and that the tech recommended replacing spark plugs before further diagnoses (what an epiphany!) when I asked why the plugs were not changed since I had asked for the miss to be repaired I was told they had only one spark plug in stock and I should bring it back for the 60K service when the plugs would be replaced (for $560). First issue, I watched the tech, he never touched the engine or used a scan tool. Secondly NO spark plugs at a dealership! Have they never heard of a parts runner to go get some plugs. And thirdly I was charged $130 for this total incompetence. I will never return to this lame dealership. Crappy building, no showroom, sales people playing video games for the three hours I was there, an incompetent service department as well an poorly managed parts department. Oh and I almost forgot about their claimed covid sanitation efforts, I never witnessed any cleaning that is allegedly done every hour according to their web site, tables for customers were filthy in their outside waiting area, bathrooms were disgusting too. I am on my third Forrester (second brand New) and had definitely planned on a new one in 2022, they have all been great vehicles. Not now, with this incompetent Subaru service support on the Big Island by "Big Island Motors" I'll probably buy a Toyota instead. More

Confused , I thought service was a business wants to be known for , the service manager was hard to deal with, and when I signed the car in he did not give me I thought service was a business wants to be known for , the service manager was hard to deal with, and when I signed the car in he did not give me a copy...... He told me it was not a recall item , but I said it should be and is pending to be one. He had me sign that, but barely let me see it., and again no copy. He said the oil is to clean , and is suspicious . I had heard good things in all fairness to him, my friend had one ,she had since it was new , and he handled it well. I presume it was him.It seems the shop is over whelmed with work ,so maybe it is to large of a job. 2011 -2014 had inferior rod bearings approximately 470,000 were recalled., and the article said their are pending law suits. It has been since the 17th,and the car is just sitting, went in Friday , and I am still confused as to what he wants, and there is proof of the oil change but he will not even look. He says he needs that. I just want to know will they warranty it,if they will,give me the voucher,and if you don't want the work,and your to busy I will go else where. NO PROBLEM. /Well ,what a difference a day makes at (935 am Hst. ,the service manager called they will warranty the repair......may take some time they have 3 ahead of me........... Hallaluah , Mahalo More

High intrest 25% rip off used car If you need a used car and have bad credit be perpaired fiance dept will set you up 25% intrest 72 months 8k turned out to be 21k in the end . They If you need a used car and have bad credit be perpaired fiance dept will set you up 25% intrest 72 months 8k turned out to be 21k in the end . They tricked me and my daughter. More

I like my car but I hate their service I bought a brand new Hyundai here. I love my car thus far. Three weeks ago I came back to make an appointment for its first service. I am bringing it I bought a brand new Hyundai here. I love my car thus far. Three weeks ago I came back to make an appointment for its first service. I am bringing it here because the salesperson told me at the time of buying that they keep meticulous mechanic records and Hyundai is super strict on warranty issues so their records will be examined should I have an issue. Anyway, upon walking in to make an appointment I see 3 people at the counter and not one person even acknowledges me. I wait 4 minutes before even getting acknowledged. Finally I ask to make an appointment and he says "Good thing you came in now cuz we are booked tight for weeks". Ok so I get an appointment for 3 weeks later. I show up today for my appointment. I was about 20 minutes early but I go into the service office. Again no acknowledgement. Finally another 5 minutes later I am able to check in. Mind you no one else besides 4 workers are in the office. I told him I am here for an oil change and I will be waiting and does he have an estimate on how long it will take. He says probably 2 to 2 1/2 hours. Really? Just an oil change! Killing me. Ok I have no choice but to wait. I head to the "customers lounge". So here I am at the so called lounge. There is one old worn couch that is so incredibly uncomfortable. There is a tv and a dirty old water cooler. About an hour into waiting a worker comes in to get water. He fills his cup and spills it on the floor. He doesn't bother to clean it up and walks out. Seriously? Anyhow, I am still waiting and haven't heard from anyone on the progress. Hoping I get outta here soon and the car is in tip top shape without costing me an arm and a leg. Thinking I will find a different place for service who also keeps meticulous records so as I don't ever have to come back. Seems like the DeLuz family needs to work on customer service if they want to keep customers. I really wish I could have bought my car elsewhere. More

dirty dealers I bought a car that had been uncleaned from the previouse owner. I made an agreement upon the sale to return to have it cleaned,when i came to pick up I bought a car that had been uncleaned from the previouse owner. I made an agreement upon the sale to return to have it cleaned,when i came to pick up the car had a serious problem vibrating at high speeds. so i needed to return again and was charged to repair a loosened spark plug wire even though i had bought a warranty. More