Hilton Head BMW

When we visited this BMW dealership we weren't sure what brand of car we wanted to buy--just that we wanted a quality car that would fit our travel needs. We had checked out the local Mercedes dealersh what brand of car we wanted to buy--just that we wanted a quality car that would fit our travel needs. We had checked out the local Mercedes dealership as well as Audi. (I was leaning toward a Q5). Even though we were shopping for a car for me, my husband wanted to look at BMWs. When we walked through the door of this BMW dealership our sales person, Kevin Payne, introduced himself, asked what we were looking for, had us sit in an i528. I liked the way it "sat" not so much the color. I was also still interested in a SUV. Long story short--Kevin had us drive several different models, and he noticed I preferred white with crean interior. He put us in a white i528 with cream interior, revved up the airconditioner (it is HOT down in Bluffton, SC) and I drove the car. I liked it a lot! Kevin was so patient with all my questions---(ok, it took me 3 hours of his time as well as a large iced tea to finally make a decision) I drove my new BMW home the next day. After that, Kevin called to see how I was doing with the car---Now that is service! Would I recommend this sales person to my friends? You bet! More

I have made many visits to this dealership over the last five to six years. Those visits have ranged from purchasing vehicles to having service done on vehicles to as simple as having a vehicle washed. No m five to six years. Those visits have ranged from purchasing vehicles to having service done on vehicles to as simple as having a vehicle washed. No matter the reason for my visit, I have always been treated with courtesy and respect, not only by Tim but also by all the members and staff of HH BMW. They have made purchasing a vehicle a fun experience again. It is not like most dealerships where the sales staff makes you feel pressured or dumb you down by their knowledge of the vehicle you are interested in. It is the only dealership in the area that my wife even feels comfortable to go into by herself because everyone is friendly and makes sure they help you with the reason for your visit. Since HH BMW has become an affiliate of Group 1 Automotive I feel that they now have the ability to find the perfect vehicle (no matter year, make, model, color) for anyone. The last vehicle I purchased from them had very specific details. After only a brief search through www.group1auto.com I was able to locate the vehicle I was looking for. To say the least I was nervous about purchasing a vehicle from Texas by only seeing pictures, but Tim opened up a line of communications with the dealership in Texas and settled all my questions and concerns about the vehicle. The vehicle was transported to Bluffton, HH BMW confirmed the delivery of the vehicle and it arrived in the condition which it was advertised as. I am very pleased with this dealership, so much that if I were to move away from this area, I would still come back here just to purchase my vehicle through them. More

HH BMW is the only dealership that my husband and I use to purchase our vehicles and only one of the past 4 have been a BMW. Tim Lawrence is the sales man we have used every time and he is awesome! HH BMW to purchase our vehicles and only one of the past 4 have been a BMW. Tim Lawrence is the sales man we have used every time and he is awesome! HH BMW and Tim make the car buying experience easy and enjoyable, you do not feel pressured or pushed into anything. As long as HH BMW and Tim are around we will continue to recommend them and use them! Thanks guys for all you have done for us, we really appreciate it!! More

WE WENT TO THIS DEALER TO PURCHASE A NEW BMW THAT WE HAD PREVIOUSLY TEST DRIVEN AT THIS DEALER. wE SAW A USED VEHICLE THAT WE LIKED WHILE TEST DRIVING THE NEW BMW AND TEST DROVE IT. tHAT RESULTED IN OUR PU PREVIOUSLY TEST DRIVEN AT THIS DEALER. wE SAW A USED VEHICLE THAT WE LIKED WHILE TEST DRIVING THE NEW BMW AND TEST DROVE IT. tHAT RESULTED IN OUR PURCHASING AN aUDI, FROM THE BMW DEALER. wE WERE TREATED NO DIFFERENTLY THAN HAD WE STUCK WITH THE BMW PURCHASE AND LEFT WITH THE AUDI ALL IN THE SAME DAY. iT WAS CLEAR THE WHOLE EXPERIENCE WAS ABOUT FACILITATING OUR CHOICE AND NOT jUST BUYING WHAT THE DEALERSHIP'S BRAND NAME IS. More

We have purchased two BMW X3s and leased one 128i from Tim Lawrence over the past three years and have been very well satisfied...A low key, no pressure sales guy that we have come to know personally, as Tim Lawrence over the past three years and have been very well satisfied...A low key, no pressure sales guy that we have come to know personally, as well as his nice family...Service Dept. also very good and their people are outstanding... Excellent in every way...We would recommend highly and also would not deal with any other dealership, as we like the smaller and more personal size and the location. Jim Gourd More

Best car buying experience in a long time. Tim and Adam were champions in finding me the right car and completing the paperwork. Great dealership and I love the car too! Wish I had gone to see them prior were champions in finding me the right car and completing the paperwork. Great dealership and I love the car too! Wish I had gone to see them prior to going to Infiniti for my other car. I would have headed back down the highway if I had my "BMW experience" first. More

I have awarded all 5's above for the following - I have been a customer for from the time Tom Fitzgerald purchased the dealership. My wife and I have purchased or leased 9 or 10 vehicles. We have de have been a customer for from the time Tom Fitzgerald purchased the dealership. My wife and I have purchased or leased 9 or 10 vehicles. We have dealt exclusively with Warren Massey since he has been with the dealership. We value his friendship, his attention and the good advice he has given us through the years. Warren and John of your service department and his staff have always provided us with EXCELLENT service and attentione.. More

BMW Hilton Head and Client Advisor Tim Lawrence provided an exceptional sales experience when I purchased my vehicle and also when I return for Service. It is the little things that this dealership and Advi an exceptional sales experience when I purchased my vehicle and also when I return for Service. It is the little things that this dealership and Advisor do that set it apart from the rest, from the welcome I receive when I arrive, the communication on the status of my car, and even the birthday email that I received. I highly recommend! More

Hilton Head BMW and Tim Lawrence have been our source of new vehicles for about ten years now. Our experience has taught us that Tim can be depended on to give you straight answers and the best deal around. new vehicles for about ten years now. Our experience has taught us that Tim can be depended on to give you straight answers and the best deal around. All of the rest of the Hilton Head BMW staff have been very supportive and have made car purchasing and maintenance pleasurable and care free. More

Excellent customer service!! Warren Massey was friendly, knowlegable, and very helpful!! Process took kind of a long time-but the dealership was very busy the day we were there- which is a good thing-for B knowlegable, and very helpful!! Process took kind of a long time-but the dealership was very busy the day we were there- which is a good thing-for BMW-We love our car-Paul and Maggie Krogh More