Hine Pontiac Mazda Dodge

Reason for Visit: Service

I recommend this dealer: No

My Review of Hine Pontiac Mazda Dodge:
I bought a new Mazda Protege 5. During my first oil change, asked them to fix alignement problem which they didn't. I returned my after 20,000 while still under warranty to fix alignement problem and they asked me to pay for problem they didn't fix the first time. My car was also having ignition problem. They pretended that battery was dead only after a year!!!! So they asked me to PAY AGAIN for new battery which I did. But ignition problem is still there after only 1 week of having new battery! The technicians are lazy and are paid under commission. Therefore, they are very Sales oriented and NOT CUSTOMER CARE oriented. I also asked them to check the amplifier on my car. The technicians said there's no amplifier on my car. The next day I had to show the service manager (Jerry Antoine) where the amplifier was. He explained me that the technicians don't make any money for these type of free services. They should remove the sign Customer Care and replace it by Aggressive Unfriendly Sales Department. Don't expect to get a good Customer Service.

Was this review helpful to you? Yes | No