Hoehn Honda

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Hoehn Honda:
I drive a Honda S2000. The car was brought in to just repair interior pieces (soft top striker). I reset the trip B on the car to 0 before I brought it in. When I returned, .5 miles had been put on the car. The work done on the interior was good, however the convertible top would not go down. My service adviser drove the car to the mechanic. As he fixed the top, the mechanic repeatedly and unnecessarily revved my engine (modified exhaust) over the course of a minute. No reason to do this, he was obviously the one out enjoying my sports car (I've worked at a car dealership, seen it a thousand times). My service adviser, John, was excellent and followed up with me routinely. The dealership even did some warranty work I expected to pay out of pocket. An otherwise great dealership experience was tarnished by an incompetent and irresponsible mechanic.

I also purchased an oil filter from this dealership (about 40% more expensive than what you'd pay online). They gave me the wrong filter, causing me to go out to Autozone and purchase a non-oem filter in the middle of an oil-change (very frustrating). I returned to the dealership the next day and they replaced it with the correct part.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Hoehn Honda:
Horrid customer service. Rude and condescending. We won't be back.

My wife scheduled the service appointment 3 weeks ago. She said the girl hung-up on her. I dropped the car off last Wednesday and was treated very rudely. Prices seemed to be higher than my other dealer.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Hoehn Honda:
We have used for Hoehn intermittedly for servicing our 2000 Civic LX sedan and have been pleased with the service we receive. I say intermittedly because we have also used a local independent service provider, which we are unlikely to do any longer. On some recent service needs, Hoehn actually was significantly less expensive (and did less work) than the independent. And, importantly, the car now runs better than it has for some time. So I can recommend them. Good people that do good work. Like all dealers, you pay more than you would need to pay with a competent independent service operation; the trick is fining a COMPETENT independent service operation among the forest of incompetents. A good dealer like Hoehn saves one that problem.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hoehn Honda:
The salesman there had such an attitude. We were treated as though he was doing us a favor by letting us test drive their minivan. Such disgusting manors and behavior. Don't waste your time. Poway Honda was a better experience.

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