Hollywood Kia - Service Center

My visit to Hollywood Kia Service on April 19, 2024, left me deeply dissatisfied, warranting a rating well below the minimum. Despite punctuality on my part for the scheduled 9:45 AM appointment regarding th me deeply dissatisfied, warranting a rating well below the minimum. Despite punctuality on my part for the scheduled 9:45 AM appointment regarding the ABS sensors on my 2016 Kia Sorrento, my experience was marred by prolonged delays. Despite arriving at 9:30 a.m., it was at 10:00 a.m. that my service advisor, Chris Watson, finally addressed my concerns. After examining my vehicle, Chris informed me of two recalls and suggested a one-hour diagnostic for the sensor issue, to which I consented. Expecting updates, I provided my current contact number to replace the outdated one in their system. However, as the hours wore on, neither a call nor an update materialized. By 1:00 PM, frustration peaked, prompting my attempts to reach Chris Watson directly via his provided line, to no avail; the line remained persistently busy. Turning to the primary service line, I was immediately placed on hold after each call. After numerous attempts, I finally spoke with a staff member who relayed Chris's supposed completion time of 4:00 PM. I expressed my bewilderment, having received no information on the diagnostic findings for the sensors. By 3:00 PM, still without an update, I made several more unsuccessful calls, each ending with being put on hold. Desperate for resolution, I tried various departmental numbers but failed. At 4:00 PM, when I called again, I was abruptly transferred to Chris Watson's voicemail, a stark contrast to the earlier difficulty in reaching anyone. They knew it was my phone number and directly transferred me to his voicemail without speaking to me. This sequence of events led me to question the sincerity of their efforts, especially considering their apparent knowledge of my contact details throughout the day. Feeling disregarded and disrespected, I visited the dealership at 5 p.m. Upon encountering Chris, he claimed to have attempted to reach me through calls, texts, and emails to approve a $636 repair for sensor replacement. I challenged the validity of his contact information, underscoring the miscommunication that plagued the entire ordeal. At this juncture, I felt utterly disillusioned and dismissed by the entire experience. The level of service fell far below what any customer should expect, leaving a lasting impression of dissatisfaction and frustration. More

Prompt registration. Chris explained in detail 10000 mile service and need for front end alignment due to wear on tires. I waited at dealership and service was completed Chris explained in detail 10000 mile service and need for front end alignment due to wear on tires. I waited at dealership and service was completed within 90 minutes. Car was washed for me before I left dealership. More

I went on 09-01-2023 for 3 recalls, the defective rack has not been addressed Again 04-16-2024 same recall and still not done! I called the day before to make sure they had the part, I was told they hav has not been addressed Again 04-16-2024 same recall and still not done! I called the day before to make sure they had the part, I was told they have the part! I was told that they had 1 part but installed it on another car !! How many times will I have to go again. 1 of the second row seat is not attached! It has been defective since the 1st day I bought the car new. I tried to call the service manager Arthur Rosenthal, left a message but he never called me back!! More

The dealership is what it is. A dealership. I didn't understand the deal I was getting till it was too late. I was in need of a car and I let that blind me to the deal I was getti A dealership. I didn't understand the deal I was getting till it was too late. I was in need of a car and I let that blind me to the deal I was getting. After getting I detail look at my deal and what I got. I was buried in this car at a high rate. I was put in an upside-down deal for over 8 thousand dollars over what the car is Worth. xxxx, that means that this car will have have a positive Equity on it. More

Excellent service and we got the help we needed,angel Cabrera job and help was one hundred points Cabrera job and help was one hundred points More

Waited close to 4 hours for routine maintenance, and somehow waited even longer as my request to check the maintenance lights weren't addressed. Luckily the tech (wish I could recall his name as he made somehow waited even longer as my request to check the maintenance lights weren't addressed. Luckily the tech (wish I could recall his name as he made the visit worth it) that spoke to me was kind enough to explain that my specified request was not on the work order and quickly checked things out. So at least now I know what's wrong with my car that wasn't addressed from a previous visit as evidently it's not routine to run an OBD scanner to check for any underlying issues at Hollywood Kia. So got another visit to look forward to when the part arrives, I guess. I would have been so irate receiving absolutely no communication as to why my service was taking so long if the weather on their patio wasn't so nice, even more so when the service I specifically requested for them to do wasn't done. Can at least get some good reading done while they make you wait several hours for routine maintenance! More

Price and staff fairly good. Chose because of inventory and price. Service good when recently waiting Chose because of inventory and price. Service good when recently waiting More

Excellent attention, they did my work in the time they promised and provided with uner promised and provided with uner More

Good communication helpful clean waiting area always welcoming great hot chocolate this is too many words to ask for welcoming great hot chocolate this is too many words to ask for More