Long story short: Check the vehicle you are interested in VERY thoroughly before making any deals, and make sure you get your drivers' license before they send you on a test drive, or else they will hold it hostage.

I was interested in a Toyota on the lot that looked okay--decent shape, though it hadn't been detailed after sitting on their lot for 4 weeks. That should have been the first tipoff that things weren't quite right. It was listed at an ideal KBB price, but had several minor cosmetic issues and one real issue: the front frame had been dented inwards in a V (obviously from a minor collision with a pole). Even the foam inside of the metal frame was cracked, so this had been considerable, and not repaired. This wasn't noticeable from the outside of the car, but once we popped the hood, it was incredibly easy to see.

When we told him about this issue, Rob just repeated "The CARFAX says there have been no accidents, so it hasn't been in an accident!" Again, this dealership expects women to be uninformed about cars and willing to take whatever they are given. He would not come out to look at the car and stated "It is illegal for me to sell a car with frame damage." Probably that's why he would not come out to look at the car--plausible deniability.

If you decide to buy from this dealership, I would recommend:
1. A full inspection by your mechanic and a body shop to make sure you are not getting a clean CARFAX for a rotten car;
2. A new CARFAX run in front of you, not in the back room;
3. Keeping your license on you at all times;
4. Walking out if you are kept waiting more than 5 minutes, as we were four or more times (every time we asked a question). This is designed to stall you and punish you for being a smart buyer, so you get impatient to sign, as another review has stated;
5. Do all your research, print it out, and don't budge;
6. Don't buy on your first visit. I found a mint condition 2012 comparable model car less than a week later, and it is sitting in my driveway now.

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Never worked with a dealer before that was so secretive about prices, from value of my trade in to list value of car desired and of course monthly financed payment! Impossible to find anything out til signing papers! I suppose 30 day warranty is good, but haven't had to deal with that yet.. Had small problem with misplaced title on my end, and resent implication my vehicle was never titled to me..(BY Chuck) Cleared up in 5 min at DMV. Mike the salesman was nice but condescending about my knowledge about cars when I insisted on a car mechanical issue being looked into and fixed before leaving with the car.
Addendum after 30 day warranty:
Wow.... Where to begin...!
Bait and Switch.., refusal to give any prices(on any car, trade in or payments) til I was kept in office for 10 hrs and by then ready to sign anything to be allowed to leave...!!
Women are treated in a very condescending manner when asking about obvious repairs needed on test driven cars. Interest rates are horrendous and totally up to buyer to come up with options for lower payments .
As to the Bait and Switch, I was totally lied to over the phone as to the particular model of car I was looking for and would never have come in if told the truth.
You have to go thru a credit check to be able to even test drive and the salesman tells you the cars you are "ALLOWED"to test drive.., still no idea about prices though!!!!!
After finally seeing prices on contract, finance guy(Chuck) states bank required them to lower price 2000$ .(to Blue Book value price) .When I ask why they think bank would OK 2000 over BBV..., no answer from Chuck. I suppose , since I was a woman, I obviously never heard of BBV and no way would check????
When you finally sign contract and pick up car... No inspection or car fax in packet as promised on numerous occasions which requires a return trip to a place you never want to see again... And whoops , no safety emission included or even done..! So have to wait for that to be completed...!( it's like this is the first car they ever actually sold..?)
PS: picked up car with totally empty gas tank and had to go back again to have them put in a few dollars of gas they promised...

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I have given this rating because my needs were taken into consideration from the moment I stepped onto the lot, during the sale and after the contract was signed. I was given courteous and knowledgeable service. I have recommended this dealership and will continue to do so in the future.

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Crystal helped me get into the vehicle I wanted. I felt like everyone at Hollywood Motor Company respected me and treated me like a star. I would not ever think of going anywhere else to purchase a vehicle.

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