Called during the day, but was told everyone was at a meeting and that no one could speak with me. Really? Everyone?? The person on the phone couldn't answer the simplest of questions (i.e., how late are you open?).
Following the hours posted on their website, I rushed from Concord, and brought in two seized brake calipers off of my 2001 Honda S2000 sportcar, requesting that they rebuild them or replace them. I walked into Parts & Service through the unlocked door. There was no one there. I called out and a woman sitting in her chair in the back answered. I asked her if she could come to the counter and she ignored me. I asked if I needed to come to where she was sitting--she didn't even know the answer to that question...or didn't care. She looked at me with the parts in my hand like I was a beggar and told me that I would have to "put them back on my car, and then drive it in for service." When I asked if the manager was there, she said no. She had absolute disdain for me (and I was wearing a suit).
I walked out, realized how ludicrous this was, and came back. When I spoke with her again, she said the manager had told her that they "didn't do that." She had lied to me about the manager not being there.
They are lazy, apparently take off early, and seem to want to make as much profit as possible. I called Honda Corporate. I've owned Honda's all my life, and this was the worst experience I've ever had. Nothing has come remotely close to how sleazy these people were. AVOID AT ALL COSTS, unless you enjoy being treated like garbage and having your bank account drained.
parts and service woman (never told me her name)
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