After visiting four different Honda dealers in the Houston area, I found the preowned minivan I was looking for in Honda Cars of Katy. Ben was very courteous, professiona, and prompt in his communications during the transaction. When I received the car, I noticed that there were a few stains in different places inside, the pocket on the back of the front passenger seat was detached, and I had failed to check that the 8th passenger extra seat listed as part of the equipment on the car's web listing, was present. It was not. After addressing these issues with Ben and manager Tiffany, they were kind enough to send the minivan back for further detailing, had the pocked repositioned and offered to be on the lookout for an extra seat that would match my minivan's interior. A few months later, Ben called to let me know they had a seat for me to pick up. It has been four months since I got the minivan and I am VERY satified with my purchase. It runs great and had not had any problems. My purchase price included a free -oil -changes- for- life card, and I have already been back to have it done. Leah at their service department provided me with impeccable attention, she provided me with a very comprehensive report of points they checked stating that everything is in good shape, and even took care of a recent recall which I was not even aware off. Their waiting area is super comfortable and the car was ready in less time from which I was told upon my arrival. Even though I was concerned in the beginning, Tiffany and Ben have made sure this has been an overall pleasant experience. I look forward to buying from Honda Cars of Katy in the future. Thank you!
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