Honda Cars Of Katy

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Holly

My Review of Honda Cars Of Katy:
The customer service I received was exceptional. I trust the dealership and the people that work there. My sales rep was very knowledgable and helped me navigate the whole experience of buying my new Civic. Thank you John Eagle Honda of Katy. It was great buying a car there and I know I will enjoy the "free" oil changes.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: 1 sales staff and 4 to 5 managers

My Review of Honda Cars Of Katy:
If you buy at this dealership expect to spend alot of time haggling on price 6+hrs in my case and in the end for an above average price. They seem to enjoy playing the dealership game and working hard to make sure the customer doesnt get a good deal. Be very careful that they dont change the numbers on you and raise your price in the end durring financing as they did in my case, Im not referring to intrest so much as the car price changing and that being hidden in monthly payments. The environment was not very friendly and this was one of the worst car buying experiences I've had. I have purchased a few vehicles in the last 10 years and this dealership has a very high slime factor rating in my book. The sales rep wasnt terribly bad which is why I didnt list his name, it was the management, we dealt with atleast 5 seperate managers who haggled us on pricing and wasted our time pretending to debate stuff in 15min increments while just joking around. I believe that this dealership has poor management and that as we know that rolls down hill to the sales staff. Highly recomend you avoid them as there are better dealerships in the area.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Malik Usman,Mike Nguyen

My Review of Honda Cars Of Katy:
First of all I would like to thank Malik for listening, I told him exactly what I was looking for and what I want to pay for my new Honda Accord. The facility at Honda cars of Katy is nice, clean, and I enjoyed the music while I was waiting to go into the finance office. The whole buying process was fast and easy. His sales manager Mike Nguyen greeted me after I sign my paper work and asured me that if there is any problem he will take care of it. I would definitely tell my family to buy from Honda Cars of Katy.

Thanks,
Cindy B

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jesse Arriaga, Scott Fly

My Review of Honda Cars Of Katy:
this dealership is so friendly and it make my shopping experience easy..Mr. Jesse was very nice to me and no pressure at all he give me what i want and he is very knowledgeable. the staff was amazing the GSM his name is Scott Fly, he said he will take care of me even if i dont buy a car from the dealership... that just made it easy for me to do business with Honda Cars of Katy.. thanks guys for everything...

i will definitely bring my friends and family here..

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jimmy Alarcon

My Review of Honda Cars Of Katy:
my experience at Katy was a very pleasant one. I first called to get information and they were very helpful and invited me to the dealership. Once I got here they got me with Jimmy who is a fantastic salesperson and he helped me pick out a vehicle that fit my needs. He didn't apply any pressure but gave me options on which vehicles would work for my situation. I did purchase the vehicle and am very grateful to Jimmy and the whole staff at Honda Cars of Katy.

everyone reports the negative side but I wanted to share my positive experience. I will send all my friends and family to come see Jimmy.

Thank you very much and keep up the good work.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Mizo, Shaun

My Review of Honda Cars Of Katy:
I talked to Veronica and Mo. They were very nice and after several phone calls I negotiated a price with Mo.

When I came down to buy the car, the finance guy Shaun worked up a number. He tried just to give me a monthly payment. I asked him how it was arrived at. He started listing the car price and fees, and he included a $399 charge for "Lifetime" oil changes. I told Mo I did not want the oil changes and not to include them. DON'T think that the oil changes are free. You are paying in advance for them. Shaun refused to remove the charge. I also told him I didn't want to pay the Dealer Inventory Tax, which the state of Texas requires dealers to pay and consumers not to pay.

The service manager Mizo came in and told me I had to pay these items. I told him I didn't want to but I would negotiate to pay half of the oil change by increasing the car price by $200 and not taking the oil change. I would not pay the DIT.

The floor manager came in and said he was sorry, I had to pay the $400 and the DIT. I walked out at that point.

The moral to the story - don't let them force you to pay for services you don't want, like an oil change that you won't use, especially if like me you don't live near the dealer. Also, don't lt ANY dealer make you pay the DIT, or VIT, as the Texas code requires them to pay it not you.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Jimmy Alarcon

My Review of Honda Cars Of Katy:
Normally the idea of having to negotiate the purchase of a vehicle with an Automobile Dealer is to say the least, unpleasant, frustrating and overall an undesirable experience. For many, myself included, there is a sense from the time we set foot on a car lot that we are not going to be dealt with fairly and honestly. Unfortunately, more often than not; those feelings are confirmed when negotiations begin. To the detriment of the automobile sales business, the unscrupulous sales person is the rule rather than the exception. It is for this reason that so many prospective buyers generally have a very low opinion of those in the car sales business.

That being said, I have to admit that I was presently surprised when I walked into the Honda Cars of Katy Dealership and met Jimmy Alarcon. Mr. Alarcon was pleasant, very personable, honest and straight-forward in his dealings with me. I would be the first to admit that I am not an easy person to deal with; and I am very suspicious of all sales people in general. These feeling were even more amplified by the fact that the vehicle I was most interested in was a 2008 Honda Civic; and therefore a used vehicle. I shared my concerns regarding the purchase of a used vehicle with Jimmy and he went out of his way to address and remedy all of my reservations. Obviously since he made the sale, he was successful.

Although I still have an inherent distrust for car salesmen, I would have to say that this experience by far exceeded all of my previous dealings. This is in no small way a direct result of Mr. Alarcon’s sincere wish to be of genuine service. Needless to say, when I am in the market again Jimmy and Honda Cars of Katy will be the first names I think of. I have no doubt that if all of Honda Cars of Katy’s salesmen are of Mr. Alarcon’s caliber; this dealership is and will continue to be very successful.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Sam

My Review of Honda Cars Of Katy:
I recently had my car serviced at this dealership and I was pleasantly surprised at the good service. They were very friendly, had my car ready when they stated. The final price was actually much lower than they originally quoted which shocked me. I would have my car serviced here again and I highly recommend it.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jimmy Alarcon

My Review of Honda Cars Of Katy:
Jimmy was an excellent sales person and found us exactly the car we wanted. He also identified our trade-in as a Clunker, when we were not sure it would qualify. Got to us a little fast during the final seconds of negotiating on the price but all-in-all I think he put together a pretty good deal. I would recommend Jimmy and Honda Cars of Katy to anyone looking for a Honda. Jimmy and the dealeraship actually seemed excited to do business with us and did their best to make the deal work for both of us.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jimmy /John

My Review of Honda Cars Of Katy:
Friend had a very positive experience and ease in their purchase of 2 cars over the past year. We visited several dealers in the area and all skated around price till we were ready to sit down and do the paperwork. Jimmy greeted us and immediately was warm and genuine. He listened to all what we wanted and showed us the CR-V. We went on a test drive and was very pleasant and respectful to our needs. He was proud of his move to the area and talked of his family and church. We later spoke of a basic price and informed him we would be in touch. Several days later we returned and learned that he had taken the day off. Another employee contacted him and he still came up to assist us in our purchase and he was there in less than 10 minutes. We took another car out and Jimmy helped in so many ways on showing he cared about our needs. John in the financial side assisted greatly on making the purchase and easy transition to get us home with our new CR-V!!! Great place to go for a car purchase or service!!!

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