My Review Of Honda Cars Of Katy:
We brought a Honda Civic 2010 last Feb 2011 at this dealership. Everything was a breeze. Our sales person was very friendly and all the staff too. Price is a little bit high but since we live in Katy, we wanted a dealership near our place.
Moving forward to 2013, I went there last October for a routine check-up at the quick service center and the mechanic said that I needed new battery and my car has a small chip and it will not cost me anything because it is still under warranty as as for the crack, my insurance will cover it. After everything was done, they billed me for the new battery since they found out that even though we bought it on Feb 2011, the car was purchased by the dealership on Sept 2010 so my 3 years warranty expired for a month. The manager was condescending with her tones and manners. I wrote a letter to the manager and after a week, I received a nasty voicemail from their office that it was my fault that apparently it was my request to change the battery. Beware of these people, it is a common fact that when you go to a service center, they will try find something wrong with the car so they can sell something.
Unluckly, that car was in an accident the following month. I went to the dealership last January, 2014 to file for the GAP insurance per advice of the Honda financial services. I called on Feb 11, to follow-up the status of the claim and he said they are not responsible to this claim and call Honda Financial services. I called HFS and said HCK should file the complete the claim first and they will forward it to the financial services. I went back to the dealership and talked to TJ, from the financial service. I introduced my self and told him that I talked to him over the phone this morning. I explained to him the purpose of this meeting and he said it was maybe cancelled. When he came back he said he did not see my file there and the person in charge is not present. I was still trying to asked him about what he said earlier that my claim might have been cancelled and he rudely brushed me off. The total time spend for the 2 encounters was less than 3 minutes. After he said what he wanted, he turned his back and left. This dealership is only good if you are buying a car but customer service is nil. I bought another Honda at another dealership. We are Honda loyalist. We have 4 Honda cars and an Acura but I will never go back to this dealership. Russell and Smith and Gillman are better.
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