I must admit; I thought all car dealerships and car salesmen were just plain dishonest. But after my experience with Honda Cars of Katy, my thoughts have changed. I came to Honda Cars of Katy looking for a nice used vehicle for family use. My Salesman was Mr. Henry Reece, a very nice gentlemen. We found a car and settled on a price. I bought the car "as is" with no warranty. After about a week, I felt like something was wrong with the transmission, so I took the car to a local shop and was told that the vehicle needed a new transmission. I was shocked and did not know what to do because I bought it "as is" with no warranty. I prayed about it, then I took the car back to the dealership late one evening and spoke with the sales manager Andrew Naylor. Mr. Naylor was very nice, and he looked at the history of the car and told me that the transmission could not be bad because they had just put alot of money into the car to get it ready to sell. It was late, so Mr. Naylor told me to bring the car in the next morning, and he would research this matter more the following day, and he would call me. To my amazement Mr. Naylor called me the next day, and the first words out his mouth were: Mr. Washington I apologize, the car does have a bad transmission. He told me that he spoke with Mr. Henry Reece, and that I had some options... I was told that I could find another car the same price, or use the money as a payment on another, or just get a refund back. Hearing these words come out of Mr. Naylors mouth almost brought me to tears. Buying a car *as is* with no warranty, I knew that the dealership did not have to do anything. So now I am a loyal customer, and I am honored to know that such dealerships are here in the city of Katy that I live in. Thanks to Mr. Andrew Naylor, Mr. Henry Reece, and Mr. Alex Young for being true honest professionals.
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Henry Reece, Andrew Naylor, and Alex Young