Stay away from this dealership if you do not want to have a huge disapointment with your new car. I went to buy my new 2015 Odyssey and when I received the Minivan, there was a lot of dirt inside the car. The sales person told me to come back later to clean the dirt because the people who clean the cars were very busy. Second situation, after 800 miles the steering wheel system was broken, I requested a new car but they denied since they told me "You are under contract". I called the sales manager and he had a "great" idea, he told me that the solution could be to sell them my car back and buy a new one, but I was going to pay 100 more dollars for the same model. I was speachless with his lack of criteria and offer with NO sense at all..... I thought he was jocking. After that, I went to the dealership to talk with him about my situation and his no sense proposal, and he told me "I am going to ask you to leave the dealership", and I asked him why? He said, because you have been disrepectful. I told him, just because I told you that your suggestion did not make any sense you are kicking me out? He said, yes...Now about my car, I called Honda US to complain about the situation and the defect , they said that the dealership was independent and that they were sorry about the defect in my new car, but as a compensation for the defect they could send me a 350 usd gift card that could be used at any Honda dealership. Guess what, the gift card did not work at Katy Honda, the person at the front desk told me that the system did not accept the card and that I had to use my personal card to buy an accesory. I called Honda USA and they apologized, that they were going to check the problem with the dealership....,again the problem was not resolved. I received a call from the Service manager and he told me that he was going to refund me the amount once the system accepted Honda gift cards...
.it has been a month and not a call from him. Now....about the mechanical problem, they fixed the problem of my "New" 800 miles 2015 Odyssey, but guess what..when I received the car..the pilot seat was all full of dirt. As today, the car has 3000 miles and this morning I have another problem, the car is leaking fluid. When I called the dealership they told me they were sorry but they could not take my car until later next week....It is very clear that this dealership does not have quality controls to verify that the car does not have any defect before they sell them, also a lack of control to keep the cars clean when they are working with them and it is also clear the lack of common sense from the sales manager. The only nice person who tries to help is the service manager.I am giving you my experience with this dealership to avoid you very frustrating situations if you are going to buy a new car.
I Recommend This Dealer:
Sales person, sale smanager, parts manager and service manager
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