My Review Of Honda Cars Of Katy:
Talk about horrible customer service!!!!
I went 2 weeks ago on a Saturday to purchase a vehicle, the sales person Mike is a liar and very clueless, he doesn't know the answer to the questions you ask him and he doesn't even try to get an answer. He wants to act like he is "on my team trying to beat the finance guy" yeah right! He was clearly trying to convince me to pay a ridiculous high price.
But wait... It gets worst with Alex the finance guy...
When we finally come to an agreement on the car price, the finance guy Alex is a complete liar, says one thing and the very next day denies everything. He was nice while he made the sale, but then a complete jerk & very rude. When i asked for his business card, he just threw it on the desk for me to get. He lied on the Honda warranty, did not go over all the options, will not answer your questions directly, gives you the run around on almost everything. He said he was going to try to help us and have us talk to the owner to get help, and all he did was bring his coworker acting as a manager. He had promised us a meeting with the owner, we set a time to meet, we get off from work, and when we get there, nobody even knows about our case and we never got to meet with him. Alex made it very clear that he does not care about customer service or experience, as long as he makes a sale out of false advertisement. He went back and edited the documents she had signed. He talked about reviewing a video, but after he reviewed it, he changed his mind about going over it with his manager and us. Complete scam!!! Do not let him talk you into the extended warranty, he will say anything to get the sale. Doesn't even acknowledge or shake your hand once there is an issue to be addressed.
Please read this and think about it before going to Honda Cars of Katy!!! They are a liars, very rude, selfish, and do not keep their word. I already saved 3 people from going there, I hope you take my words of experience and avoid going to them.
Was this review helpful to you?
Yes | No