Honda City

The Service Department is atrocious. I don't want to write a recap over again but here is an e-mail with a recap that I sent to the Service Manager. If you don't want to read it all here I don't want to write a recap over again but here is an e-mail with a recap that I sent to the Service Manager. If you don't want to read it all here is a summary -- They will downplay your issue and try to make you feel stupid. They will promise to call you back but they won't. The manager won't call either and will defer your concerns. I've only experienced the service department and here is a recap of my e-mail to the Service Manager: Here's a timeline of my experience. I sent this e-mail to the Service Manager who I thought would assist, but unfortunately nope.: "I appreciate you having Michael, the person who checked me in originally contact me. Unfortunately, it wasn't the service manager. I was told now the Service Manager might have a fix for the car and I would have to drop it off and leave it there for a while. It’s extremely frustrating and wanted to share my experience in totality and it's timeline: Monday April 8th, 8:15am: Brought the car in for service. Waited about 12 minutes for someone to check me in (that's fine, I can wait). Waited about an hour for the car to get fixed and asked for the tire pressure to be checked also. Was told would be done. Monday April 8th, ~9:30am: I was told there was a factory reset done on the car and the message was no longer coming up. As soon as I turned on the car, it came back up. The advisor tried a couple of things and then let me know it might be working as intended. (doesn't make sense since it's an error). Mike then let me know he would let a different service manager know and that this person would contact me the same day or in a couple of days. Furthermore, after the techs had done whatever, they needed to on my touch screen, they left marks and smudges all of over it. Please return the car in the condition I provided it. A simple wipe of the screen would go a long way for folks especially if it wasn't a mess when I brought it in. Monday April 8th, ~10am: Spoke to you to explain my experience. You mentioned you'd investigate the issue and contact me the same day. I received no call and tried to contact you for 4 days. Friday, April 12th: (I had to initiate the contact) about my experience, you didn't seem to recall our conversation and sent my call to another Teresa when it was in fact you, who I spoke to. When she failed to answer, I called back, and you recalled our conversation and mentioned you'd call the service manager until he called me. The Service manager didn't call, it was in fact, Mike again. It's unfortunate that I need to go through a negative support and service experience from my local Honda. I've had many cars, including luxury cars and had hope that my experience with service would not be degraded by getting a "Honda". I know this feedback won't go far as I feel as if there was a true feedback loop of the customer service that's provided by Honda City and its service department, clients such as myself wouldn't have to go through something like this to begin with. I will be sure to share my experience in all forums. In addition, I will be sure to discourage my family from conducting any business with your company moving forward. We have 7 Hondas in my immediate family, many of which are due for lease trade-ins and upgrades. More

We recently purchased a 2024 Honda Odyssey from Samantha the salesperson. She was very professional, courteous, and knowledgeable. Thanks, Samantha!!! Rich the salesperson. She was very professional, courteous, and knowledgeable. Thanks, Samantha!!! Rich More

Sold me a new car with issues from day one. The entire climate control and console buttons would not illuminate. Now my five day old car needs to have the entire dashboard and center console ta The entire climate control and console buttons would not illuminate. Now my five day old car needs to have the entire dashboard and center console taken out. They will not provide me a replacement vehicle. This car should’ve never left the lot and should’ve failed pre-delivery inspection. Buyer beware, ensure you check every detail as I can attest they do not do a thorough inspection of their new vehicles More

i would like to thank the service person who help me today with the best and fast service name.vincent parmese..... today with the best and fast service name.vincent parmese..... More

salesman was very nice mgr was very nice and helpful. ..the finance woman comes off rude n cocky..and this dealer ship is the only one ive ever been to that doesnt take credit cards...found that out after ..the finance woman comes off rude n cocky..and this dealer ship is the only one ive ever been to that doesnt take credit cards...found that out after sitting there for 3 hrs...used car pricing is whaT u see no gimmicks but the new ones they jack up the prices... More

Friendly, very knowledgeable. I. I was very comfortable with the dealer talking about the car. my experience with the dealer the sales person was also nice I. I was very comfortable with the dealer talking about the car. my experience with the dealer the sales person was also nice More

This dealership is so much nicer than its previous location. Its very clean, up to date and comfortable. location. Its very clean, up to date and comfortable. More

I decided based on excellent reviews on reliability and safety to purchase a Honda CRV @ Honda City. I could not have had a better experience from the moment I walked in the door. It was a pleasure working safety to purchase a Honda CRV @ Honda City. I could not have had a better experience from the moment I walked in the door. It was a pleasure working with Aiden Rooney. He was knowledgeable, patient and just genuinely wonderful to work with. Purchasing a vehicle can be very stressful, but it doesn’t have to be. I knew I made the right choice because Mr Rooney answered all my questions and really went above and beyond to make sure I was completely informed and happy with my purchase. More

I was very disappointed with my service this 1/23. Everything that was repaired at the dealer had to get redone with a local mechanic. I did call and brought the car back. I was greeted with, “this wa Everything that was repaired at the dealer had to get redone with a local mechanic. I did call and brought the car back. I was greeted with, “this was a complimentary diagnosis and nothing was wrong. I was ripped off. More